That'll be the plan so
Definitely the plan of least resistance.
has anyone tried the half price offer a second time yet?
Dead in the water unfortunately.
looks likily i'll be shopping around soon so pity as i hate the hassle of changing just cant justify the double price
What do you do with the old equipment?
New customer? That always works.
They sent me a DPD link to print a label off and send it back or I get charged for it.
I'll be getting my partner to go into the shop and sign up in her name as a new customer.
Just setting up a new router, it's flashing green the last 15 mins. Is there something wrong?
yeah shouldnt be doing that
Virgin Media Hub lights explained
Green flashing is a software update according to your link
What colour is the base led?
It's flashing green, should be white when active?
I think so, I have mine in bridge mode so its red/purple If its still flashing green, I would turn it off, wait 10 seconds turn it on and see if that helps
It's updating itself.
Virgin Media incentivises agents to stop customers switching, court finds“Not only are agents instructed through the manuals to take that approach but they are encouraged and incentivised to do so by the availability of financial commissions which are only payable where the agent succeeds in saving the customer,” he said.While Virgin had argued the incentive is paid in return for an agent resolving a customer’s issue, it was “clear that the event which triggers payment of the incentive is the retention of the customer”, the judge said.
Virgin Media incentivises agents to stop customers switching, court finds
“Not only are agents instructed through the manuals to take that approach but they are encouraged and incentivised to do so by the availability of financial commissions which are only payable where the agent succeeds in saving the customer,” he said.
While Virgin had argued the incentive is paid in return for an agent resolving a customer’s issue, it was “clear that the event which triggers payment of the incentive is the retention of the customer”, the judge said.
https://www.irishtimes.com/business/2025/02/07/virgin-media-incentivises-agents-to-stop-customers-switching-court-finds/
Rang them up this morning to cancel (currently on 500mb for €35 p/m). Best they'd give me is €55 p/m or €37.50 for the first 6 months then €73 for the following 6
I'll wait for the call from their retentions team
Just out of interest, for those saying sign up as a new customer is this just a matter of letting the contract run out then the next day sign up again and get the new customer deal? I live on my own so don't have a partner to sign up for a new account
I got a letter in the door about upgrading the cables for fibre.
Work was finished yesterday.
So now have the option of Virgin, Sky, Vodafone all on the one cabling system as per their information leaflet.
Nice to have the option to switch between the 3 now if they won't give you a deal and without any extra cable work
Nice one, you can get 2 gig if you were so inclined. What area are you in?
Was paying 65 pm for 1gb broadband. Got email saying it would go to 80. Called to cancel and they renewed at 65 again. HEWT.
Didnt have the heart to argue further.
Cancel that and go as a new customer for €45 a month or better still drop to 500 for €35 and nobody will notice the difference.
this is also interesting to be that shows most people are call to try and get the price reduced and not to actually cancel
[quote]The court also heard there were a total of 194,784 calls by customers of whom 76 per cent did not cancel while the remaining 24 per cent (46,714) did cancel, either on the initial call or subsequently.
I'm doing the usual renewal dance- the number people need is 1800 940070.
I tried the online help but that went to the Philippines or something and after 45 minutes the guy said ' I see you are an Irish customer, ring the 1800 number' a complete waste of time. Kept telling me my address was wrong , or the name, or the area code (I was giving him exactly what was on the bill - it must be a tactic). I was waiting 35 minutes on the 1800 number too.
I'm paying 70 for 500mb BB (usually get 45 x 9 and 70 x 3) - the service is very reliable so I don't usually change - it's just a ridiculous system of having to ring and ring and ring to get something sorted. Seeing as newbies can get 40 p/m for 2 years I'll only take that - I'm in an urban area and all the providers are offering 35 p/m.
we cancelled our account there recently with virgin.
offer on the phone was the usual 6 months half price, with a further offer over email to which we told them no. Agent i dealt with this time was very polite and very genuine. but they need to be matching whats out there what either by sky or three / vf / eir etc.
someone in work cancelled their account with vm recently but didnt get an email, maybe they still will.
VM bb and tv service was fine, we were on the min packages, no kids so dont have all the costly add-ons etc ppl seem to be paying an absolute fortune for.
i wasnt looking for a free service, meet me in the middle…..? but initially when i started the process i was being stone walled, take it or leave it. and i was polite as were they through the process. the third time i called, by then it was too late, i was checking out. Im not too worried where i end up now with the other provider, it is what it is and had to be done. im the customer, not the other way round as seems to be the case with most service providers these days regardless of the industry they are part of.
it was a matter of principal for me, very long time customer of vm and they thought initially they had me over a barrel, obviously not the case.
its hard to know, but it seems to be a hot topic based on what im hearing, about tv / bb prices, more ppl are shopping around.
i wonder if what ppl are saying, VM are loosing a lot of customers is true or are they just chinese whispers…?
@Banzai600
Would you have the email address you got from VM re your last offer please? I tried "theteam@virginmedia.ie" but no reply. Thanks.
Forgot to update on this. Received the call from them and got the 500mb at €35 for the first 9 months, €70 for the final 3
it was one of those "donotreply " domains.
i just called 1908, input my acct # as normal and listen to the menu to get to cancellations, i never have any issue getting through. they gave initial offer originally over the ph , then the email came in.
The renewal negotiation was easier than expected this year since more broadband options became available to me. €51 for 500mb, TV and Multiroom for 12 months. It saves me cancelling and having to move to their streaming TV service as a new customer seeing as it has no recording ability.
you both got better offers than we did, makes you wonder how they decide on who gets what eh.
![Photo of [Deleted User]](https://wd.vanillicon.com/v2/d38dadd4e9049f636f3a15f844846484.svg)
