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OpenEir - severed FTTH repair time experiences ?

  • 29-11-2024 08:59AM
    #1
    long_b
    Registered Users, Registered Users 2 Posts: 5,008 ✭✭✭


    The FTTH line down our lane was cut by tractor hedge cutters.

    What experience do people have of OpenEir repair times please ?

    Thanks !



Comments

  • #2
    The Cush
    Registered Users, Registered Users 2, Paid Member Posts: 16,493 ✭✭✭✭The Cush


    A few years ago around my area it took them a week to repair a fibre line broken by a falling tree.



  • #3
    Grab All Association
    Registered Users, Registered Users 2 Posts: 4,006 ✭✭✭Grab All Association


    Took them two weeks to repair mine in rural Tipperary. Tractor knocked a pole back in 2018. Its probably a lot better now. I live in an Urban area now thankfully have SIRO



  • #4
    long_b
    Registered Users, Registered Users 2 Posts: 5,008 ✭✭✭long_b


    They're saying two poles need to be repaired and that it'll take a week.



  • #5
    long_b
    Registered Users, Registered Users 2 Posts: 5,008 ✭✭✭long_b


    Have a scheduled repair date - it'll have been 12 days from the report date



  • #6
    long_b
    Registered Users, Registered Users 2 Posts: 5,008 ✭✭✭long_b


    Initial report 28/11

    Crew to replace poles came on 12t/12

    Service restored 13/12



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  • #7
    Markus Antonius
    Site Banned Posts: 2,997 ✭✭✭Markus Antonius


    FTTH severed after the storm. Logged fault with Pure Telecom on 24th Jan was told 5-6 working days but likely delays. When ringing the number today it said up to 20 working days. In Galway and not seeing any Openeir vans on the road so not holding much hope for repair in the near future.



  • #8
    I am me123
    Registered Users, Registered Users 2 Posts: 1,366 ✭✭✭I am me123


    https://www.boards.ie/discussion/comment/123159775#Comment_123159775

    Similar story here in the Midlands. No phone line since the storm on 24th January. Logged a fault on the 28th and no update since. I don't understand why Pure can't provide updates on their website that customers can check supply restoration times. Saw one Eir van for the first time today since the storm.



  • #9
    fergiesfolly
    Registered Users, Registered Users 2 Posts: 3,615 ✭✭✭fergiesfolly


    Have been ringing Vodafone trying to get updates for the last two weeks. Finally told me the truth that they have no idea about when the line will be repaired as that's OperEirs remit and there's been no contact. Zero effort on their part to update me but did try to RENT me a mobile dongle, even after I told them my mobile signal was poor.



  • #10
    BeerFarts
    Registered Users, Registered Users 2 Posts: 129 ✭✭BeerFarts


    https://www.boards.ie/discussion/comment/123187165#Comment_123187165

    There has been very little information given to providers in general. Its frustrating but there's been a lot of damage done by the storm. It's hard to update someone when there's no update to give.



  • #11
    fergiesfolly
    Registered Users, Registered Users 2 Posts: 3,615 ✭✭✭fergiesfolly


    https://www.boards.ie/discussion/comment/123189291#Comment_123189291

    Then the providers should be demanding updates. They pay to use the infrastructure and have a customer base to serve.

    I live in north Galway and spoke to a friend in east Galway last night. Exactly same situation with his provider( Eir I think). No updates and no idea when the service will be repaired.

    If we lived in Dublin with this disruption, it would be at the top of news bulletins and front pages of newspapers.



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  • #12
    Markus Antonius
    Site Banned Posts: 2,997 ✭✭✭Markus Antonius


    https://www.boards.ie/discussion/comment/123187165#Comment_123187165

    Got a phonecall from Pure Telecom this morning thinking it would be an apology for lack of service and a reassurance that it would be repaired soon but instead got a threatening individual saying that the collection agency would be called if I didn't pay my bill 🤣

    You can imagine how the call progressed from there…

    Got two further calls to the same effect in the afternoon. Phone companies really are the scum of the earth.



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