Eir Fibre Broadband Connection Issues

edward901 · 11-01-2025 11:51PM #1

I got Eir Fibre broadband installed this week. The first thing I did was to check the security cameras on my phone.They were working fine so I taught everything was fine. It was only when the installer had left our house that I discovered that the old router was still connected and working. I would have thought that he would have disconnected it and plugged the Lan cable suppling Internet to the cameras into the back of the Eir Router Box.I plugged the cable into the box myself only to discover that the cameras are all offline. Also the WiFi in the house is only working intermittently. Constantly disconnecting. The only thing that is working fine is the WiFi signal from the Router Box.Anything that is connected to the Router Box WiFi is working fine but anything that is connected to the WiFi extenders round the house is working only some of the time. Alot of dropped connection issues. How do I sort out this? Very frustrating

babelfish1990 · 12-01-2025 01:56AM

https://www.boards.ie/discussion/2058388014/eir-fibre-broadband-connection-issues

You should not have more than one router in your network - it will cause conflicts. Connect your cameras directly to the new router, and remove the old one completely. If you don't have enough ports on the new router, use an Ethernet switch to add additional ports instead of a router.

edward901 · 12-01-2025 11:39AM

I have the old router disconnected since Thursday the day after the installation. The cameras are connected directly to the new Eir router.A wired connection.

babelfish1990 · 12-01-2025 08:03PM

https://www.boards.ie/discussion/comment/123046688#Comment_123046688

Perhaps you had set up a VLAN on your previous router to provide secure access for your CCTV system? If so, you will need to replicate this configuration on your new router. This configuration may have been set up by your CCTV installer when you got the system installed - so you may not have been aware that they had installed specific configuration data on your router? Are you using a commercial CCTV service with bundled cloud storage (eg Google NEST or Amazon Ring), or have you got your own network storage in-house, which you need to access when away from home? If you are not comfortable setting up these configs, you may need to get your CCTV installer back in to reconfigure the new router?

edward901 · 12-01-2025 11:03PM

I have the CCTV installer booked to sort out the problem. This is out of my depth I'm afraid.I thought it would be a case of connecting everything up to the new Router,but that is not the case. Thanks for your help.

babelfish1990 · 13-01-2025 01:35AM

https://www.boards.ie/discussion/comment/123049617#Comment_123049617

That's fine - the CCTV installer should be able to sort it out. He probably just needs to set up a VLAN. You should ask him to give you a copy of the settings. If ever your router gets changed again (eg maintenance replacement or upgrade), you will need to re-install these settings. Alternatively he might be able to offer you a cloud-storage solution that would avoid you having to create a VLAN in your router. This would also mean that your CCTV recordings would be backed up securely offsite -although there might be a small monthly fee for this.

edward901 · 13-01-2025 12:34PM

Will this sort out the WiFi extenders also?They are working intermittently.

edward901 · 13-01-2025 12:35PM

I remember he used a laptop computer when setting up the cameras.

babelfish1990 · 13-01-2025 01:37PM

https://www.boards.ie/discussion/comment/123050758#Comment_123050758

This problem is unlikely to be related to the VLAN issue that stopped your cameras working. It could be due to the new router using the same WiFi channel as the extenders - perhaps a different WiFi Channel to the old router? You could try changing WiFi channels (2.4GHz & 5GHz) in the portal for the router - http://192.168.1.254/. WiFi "extenders" can be temperamental at the best of times - particularly the home-plug devices that extend over the electrical wiring in a house. The most robust solution is to wire out WiFi access points using Ethernet wiring around your house. The next most robust option is to use a "Mesh" WiFi system that networks all WiFi access points to create seamless coverage throughout your home. Eir have a Mesh system that slaves off their main router - if you add additional WiFi access points from Eir (Eir Smart WiFi Hubs), then you won't need to buy an extra one to overlay the WiFi from your router. Alternatively, you could buy a Mesh system from a manufacturer such as TP-Link ("Deco") - but you will need to switch off WiFi in your router, and add an additional WiFi access point beside your router, as TP-Link will not slave off the Eir router's WiFi. What kind of "extenders" are you using?

https://www.eir.ie/smartwifi/

https://www.amazon.co.uk/TP-Link-Deco-S4-3-pack-Beamforming/dp/B0851D6MXY?th=1

edward901 · 13-01-2025 03:15PM

I am using TP Link WiFi extenders.

edward901 · 13-01-2025 04:05PM

I think I will invest in a Mesh WiFi system. You are correct in so far that the extenders can be temperamental at times. Especially if you have a lot of devices connected at the same time.

babelfish1990 · 14-01-2025 01:37AM

https://www.boards.ie/discussion/comment/123051680#Comment_123051680

Yes - you will find a Mesh WiFi system much more reliable than the TP-Link extenders. Now that you have fibre broadband, it is worth making the additional investment to guarantee that you have stable WiFi throughout the home. Most homes only need 2 or 3 access points to give adequate coverage.

edward901 · 14-01-2025 01:44PM

Which is a better option?The Mesh WiFi system or the Eir WiFi hub.The Eir hub is much easier to set up.2 Eir hubs round the house plus the WiFi signal from the Eir Router should be sufficient Whereas the Mesh WiFi requires you to switch off the WiFi signal on the main Router. You need to locate one of the Mesh devices beside the router and and the second within range of the base device.A third Mesh device would be needed upstairs in the house .I live in a 2 story house with wide internal walls.

babelfish1990 · 14-01-2025 02:07PM

https://www.boards.ie/discussion/comment/123054365#Comment_123054365

The Eir WiFi hubs should suit your requirement best. As you have observed you won't need to buy an additional mesh device to locate at your router, so 2 other hubs around the house will likely be sufficient. It will also be much easier to set up, because it is slaved off your existing router, and it will have the same WiFi SSID & Password as your existing router. By the way, the Eir WiFi hub is also a Mesh system, so it gives you very similar advantages and meets the WiFi 6 standard.

Eir Fibre Broadband Connection Issues

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