Dublin Airport Security

Not the first time you've had an iPad scratched at airport security?

I'm fascinated. I've been through airport security with my iPad at least 500 times and I've never had damage to my device. Not once, not ever.

Was the screen and housing scratched or a removeavle cover for the ipad?

My point is that I find it hard to believe that security swabbing of electronics would cause damage except in the most exceptional of circumstances – and it'd pretty appalling luck for the same person to be impacted twice.

What basis of claim do you have? Did you ask them to sequester the cotton swap and the plastic wand? If not I don’t see how you can expect to assert that they failed in their duty to you. If the damage was inadvertent and not because of a defective wand (can’t see cotton swab doing damage) then, other than goodwill on daa’s part, I don’t see you’ll get anywhere. You’d have had to kick up a fuss at the time to have any prospect of them entertaining a claim.

Can you prove that the damage did not already exist before the security swab took place?

I had white pudding swabbed at the airport and it didn't rip or tear open the packaging, I find it very hard to believe their swab could cause scratches/damage.

Unless you can categorically prove that they damaged your possession(s) and they admit liability, you have ZERO chance of being re-imbursed anything, so i wouldn't waste your time or effort (Both here and anywhere else)

Going by their stance, it seems you are at a dead end - FTR, Like the other poster, i travel back and forth UK several times a month with ipad, laptops, phones etc and not once has even so much as a scratch been caused and i actually can't understand or work out how a swab scanning machine could scratch the electronics, UNLESS it was done somewhat intentionally

Could you contact the manufacturer of the case/keyboard? I would have thought their product should be able to undergo a swab test without getting scratched. You might have a faulty case. It might be worth your while to see if they will replace it?

I work in IT and travel through frequently, and the laptop bag and laptop/ipad get a detailed swab from time to time - never had anything like this happen at all

There was no contract of service from daa to the passenger. I don’t think it falls within small claims procedure.

Correct no claim

Its a civil case if you want to go that way