Sky Mobile, coming to Ireland

Some major glitches still outstanding. I joined Sky Mobile a few weeks ago. When the network works, it's the same quality and coverage as vodafone previously, but some significant issues. Using an iphone 15 Pro with latest software updates.

• Roaming - couldn't dial many UK numbers that were in my contacts list - no explanation. Got Incorrect Number network error message.
• Data Roaming - fine at the start, but any time I moved any distance in a car or bus/train, data roaming stopped working. Only solution that worked for me was to go on Airplane Mode and back off.
• Dialling 1800 numbers - none of them work. Trying to call ESB (even emergency fault numbers), Bord Gais etc. Starts dialling.

I expected some teething issues, but this is pretty shoddy so far.

I have access to a Sky mobile sim in a iphone, it only shows Lte but is in a Vodafone 5g area, 5g is selected as is volte? Any ideas?

Also APN set as mobile.sky under Mobile Data and also Personal Hotspot

I've noticed the opposite in my area, when the power cuts both the Three and Eir networks don't function but Vodafone works perfectly fine. When I was with Eir I was left in a pinch when working from home but my dad was on Vodafone and let me use his hotspot which worked perfectly. Based in Waterford City.

I see someone in Ireland on their customer forum reporting the same issue themselves and with their mother's phone - after the 3rd or 4th attempt the call gets through but unless someone perseveres to that extent then the first few call attempts to your phone go into a black hole with no indication to you anyone was trying to reach you.

Reminds me of iD Mobile. Service was so bad when it launched due to a litany of technical issues that it put the early adopters off very quickly and scared away any new potential customers with the bad rep.

Does anyone have the number to contact sky mobile via WhatsApp...am abroad in Finland and can't connect to any mobile network

Under ComReg rules and the conditions of their licence 1800 numbers are always free and 0818 numbers are charged at the same rate as fixed line landlines. They cannot charge them as premium. If they do, they'll land themselves in serious hot water with ComReg.

If this is the case, make a complaint directly to ComReg as it's beyond just a customer care issue.

The whole system was drastically simplified to remove any risk of UK-style 'bill shock'.

1850/1890 numbers are gone - deemed obsolete as they date from the days when local calls were different to national calls, and some were timed and some weren't.

1800 is simply always free.

0818 is simply always charged as if it's a landline / national call, and cannot be treated differently to that or excluded from bundled minutes.

On the power cut's causing data outages bit, it just depends on whether or not your local mast has backup. Some of the major ones have generators and battery back up like a large telephone exchange has - so for example, if you're on an Eir mast that's on a phone exchange building, it's very unlikely to lose power as there's usually a backup generator on site.

Same applies to Vodafone and 3.

Which one loses power is a bit random. I'm not sure that Vodafone's doing anything more at the towers than Eir or 3, but depending on location you might find random variation in which ones are on and off.

My view of it is they should be mandated to have more backup power.

Small fixed line / FTTH telephone exchanges often have little or no back up either beyond batteries.

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Wiping your SIM card is laughable. They always gave that b/s for their satellite tv service too. I remember being told to remove the viewing card, clean it with a cloth and put it back in again. I mean, unless you're storing the smart card in a jar of jam, it's not going to make any difference.

I think they are already in the gutter. I told some very senior Sky execs months ago how bad the experience was and gave concrete examples. Now 3+ months later, still a total disaster. Their CS is a joke. At this stage, it's no longer just ordinary employees that one needs to hold accountable.

Everyone should check their email. I got asked to fill out a survey on my experience so far. People should all list their issues. At the end of the survey they ask if you are ok to be contacted regarding your answers so who knows, maybe they will listen and try fix some of the problems.