New Shop Maynooth

Nr

TBF, she hardly had time to reply to emails back then, what with her averaging more than 40 tweets a day for nearly 8 years….

Greyhound called to my door this week, saying they are coming to area. Timed it perfectly for Thorntons price increase email.

I'm tempted by their price, but no no-one using them yet. And their calendar section isn't working

I suspect, from past experience of Thorntons, that when you phone them to FO they'll cut the price.

I'm done with playing those games these days though.

Same experience for us. A phone call is usually enough to get the price cut with Thorntons.

While the constant shopping around for service providers (not just bins) is necessary I'm becoming increasingly fed up with it. Energy suppliers are among the worst to navigate, and I get particularly annoyed with the ones that send people round to knock on doors. I had 3 different ones calling to the door over the last number of weeks. Each of them swore blindly that they were offering the best deal on the market and I wouldn't get any cheaper. This despite me telling them from the off I was currently in a contract and don't sign up to anything at the door. Bah humbug

=

Thorntons have, in the past few years

• Picked a skip up on a Bank Holiday Monday morning despite my confirmation email saying Tuesday - what skip firm works BH Mondays? Went to Dollys/Wilton for my many skips since (full house refurb), cheaper and keep it as long as you need
• Tried to claim my bin weights were 100% accurate, the truck never lies when many weeks had the same nonsense number (someting 6.5656565656kg) and another one would have been higher density than if the bin was filled to the top with water (>240kg)
• Put me on to a higher cost band due to said nonsense figures, then said they'd put me back down as a "gesture of goodwill" rather than admit their weights were made up

AES gave me more nonsense in a shorter time, but come to think of it, I've wasted days of my life chasing Thorntons. And I'm old enough to remember the various waste court cases - lack of digital archives for the Champion mean I can't find full details but there was some heavy stuff going on.

Has anyone here stopped using Thorntons? I was considering cancelling before but was told there was, I think, a charge to collect the bins that essentially, if paid, would negate the saving I would make by moving. Do they try to follow up on this? I am sure it can be avoided but it does seem to be in the terms.

I’m not with Thorntons as long as you and I have no idea at this stage what terms I signed up on. Agreed I can’t see it being enforced but for anyone changing and with a direct debit set up be sure it is stopped.

I left thornthon and paid just to get rid the bin in the end was with them since 2007 They were pretty snotty with me on the call about it too. I had a door to door guy try to get me to resign up recently :) not a hope of going back to them. I'm with bord na mona and have no issue with them

Thread from sometime ago on it.

I email CCPC to see if they could offer any help, I could of when the DECC route but didn't bother in the end.

Thank you for your email to the Competition and Consumer Protection Commission (CCPC) in relation to your issue with Thornton’s recycling,We apologise for the delay in responding to your query. 

Please note, the role of the CCPC is to provide impartial information on consumer rights and personal finance matters that empowers consumers to take action for themselves. We do not hold an Ombudsman role and cannot initiate investigations at the request of consumers.  

For your general information, when a consumer enters a contract for services, such as Waste management services, there is an onus on the consumer to review all of the terms and conditions of the provider. In particular, where a consumer is cancelling a contract, the consumer will need to adhere to any cancellation provisions of the contract. These terms and conditions are set at the company's own discretion, and may include a condition that it is a rolling contract (which means that the contract may ‘roll over’ for a further 12 month term unless cancelled by the consumer) they may also include, notice periods or cancellations fees and if a consumer agrees to a service or contract without being aware of the conditions, they are still bound by them. 
 
Further information on contracts can be found through the below link on our website:   
 
In the first instance, if you have not already done so, we would suggest that you review the full terms and conditions of your contract. Where you feel that Thornton’s recyclingare acting outside of the terms agreed regarding the cancellation fee, we would suggest that you make a formal complaint in writing outlining the issue and how you would like the matter to be resolved.    
 
More information on submitting an effective complaint can be found through the following link: 
 
https://www.ccpc.ie/consumers/how-to-complain/complain-to-a-business/ 
 

Where you are unable to resolve your issue directly with Thornton’s recycling and you feel you are at a financial loss, a final option that may be available to you is the Small Claims Procedure (SCP). The SCP is designed to deal with consumer claims up to €2,000 and the current fee for making a claim through the Small Claims Procedure is €25.  
 

You may also wish to raise your concerns to the Department for Communications, Climate Action & Environment (DCCAE) as they are responsible for legislation around the waste sector in Ireland.  

Finally, where you are pursued by the company for payment and you are unable to resolve the matter, you may need to seek independent legal advice. 
 

We hope you have found this information useful and if you have any further consumer related queries, please do not hesitate to contact us on (01) 4025555.    

Yeah, I'm now going through this exact thing.

Thorntons very unhappy I left without them having chance to offer price match, and want €45 just to take away bins - even though Greyhound have a 'Take away my Bins' section to remove the rival's bin.

https://greyhound.ie/digital-take-back-my-bin-form-page/

Waiting to hear from Greyhound and at moment Thornton account is v low on money - so unsure how they can get me to pay.

Cafe planned, apparently Baa Baa Cafe from Chapelizod opening another

Edit: why did the bike shop in Newtown close? Was it lack of demand? (I agree with you, would love a bike shop. You'd even wonder if one could hire bikes once the Greenway is finished in both directions)

Maynooth is getting overrun with cafes at this stage.

a bike shop would be great alright - hope we get one soon