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Lufthansa pets transport into Ireland issue

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Comments

  • #32
    josip
    Registered Users, Registered Users 2 Posts: 14,718 ✭✭✭✭josip


    8kg net is the limit for any airlines I know of. Agree about not going in the hold, staying with a boarding kennel/minder would be preferable probably.

    You could always drive to the south of France 🙂



  • #33
    cr-07
    Registered Users, Registered Users 2 Posts: 307 ✭✭cr-07


    https://www.boards.ie/discussion/comment/122860858#Comment_122860858

    Usually leave him with my mother when we go, but we were thinking about bringing him for our next holiday - I think he would also enjoy a bit of sun every now and again 😂

    Yes, we were also considering that. I know there is a ferry that goes to northern Spain (Bilbao?) also, but it would be a lot of driving so would need to plan in stops ☺️. Was hoping flights might give us more options for destinations, but seeing the 8kg limit on all airlines.



  • #34
    Marcusm
    Registered Users, Registered Users 2 Posts: 10,800 ✭✭✭✭Marcusm


    https://www.boards.ie/discussion/comment/122285764#Comment_122285764

    Process is the issue. Ireland and the U.K. are in a separate pet sanitary zone so the airline would have to check whether the relevant vaccinations have been given, pet passport or AHC obtained etc. these generally don’t apply in Schengen. Madrid to Dublin might be a big enough route pair to justify it or IB have the resources because they have to check the same for pets transiting to LatAm or North America.



  • #35
    Marcusm
    Registered Users, Registered Users 2 Posts: 10,800 ✭✭✭✭Marcusm


    https://www.boards.ie/discussion/comment/122860787#Comment_122860787

    Not sure about Shannon but there is a fundamental problem in that the luggage belt in Dublin cannot accommodate pet carriers. About two years ago, it became mandatory in The EU for the pet carriers to go that route rather than to be carried through the airport and put separately in the hold at the gate. That means that pets have to go cargo and dropped off at cargo terminal resulting in disproportionately high costs. It does not have an impact on inbound pets.



  • #36
    Marcusm
    Registered Users, Registered Users 2 Posts: 10,800 ✭✭✭✭Marcusm


    https://www.boards.ie/discussion/comment/122861000#Comment_122861000

    If it’s any use to you, we have taken our 30kg golden retriever to the south of Portugal three times. Twice though Bilbao (non-stop driving)and most recently through Cherbourg (with two

    Over night stops). French hotels are generally very accommodating with dogs. Ours is a very good traveller and never a problem with leaving her in room to have a meal etc. Spanish hotels outside the big cities can be much more hit/miss as regard pet acceptability.



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  • #37
    cappuhead
    Registered Users, Registered Users 2 Posts: 1 ✭cappuhead


    I've tried to bring my dog from Germany to Ireland by Lufthansa for almost 2 years now without success. I've talked to Lufthansa personnel in Dublin Airport, in the service center in Frankfurt and on the phone multiple times. It seems to be a riddle of some sort on why it is not possible. The personnel in Dublin Airport and at the service center all said that there is no restriction and it should be possible. But everytime I try to register my dog during the booking process it gets denied. One time it was said it's not possible during summer. One time it was said that there's a ban. But most times the hotline agent is just clueless about why the software shows 0 available places for every flight they try to book us on. They have no additional information. Also nowhere on the Lufthansa website it is stated that it is not possible.

    I'v flown with my dog in cargo hold from Amsterdam to Dublin without any problems. I've flown to and from Barcelona with my dog in cabin twice without problems. And I am about to fly from Dublin to Germany with my dog in cabin for the first time which also seems to be no problem. Only the other way around is not possible for some mystical reason.

    My current theory is that it is a software issue. Otherwise at least one of the callcenter agents would have told me that Lufthansa does not transport pets to Ireland or sth like that.

    Lufthansa added a feature to their app with which you can register your pet while booking so you don't have to use the registration form or call in. When I try it for a flight from Dublin to Germany in the near future a useless error message pops up with no hint about what the problem is. When I try it for a flight in 3 months it works. When I look up a flight from Germany to Dublin the option is not even available. As a software developer myself I can only conclude that either the developers and/or product owner or whoever participates are either bad at their job or just mean people.

    The frustrating part is that Lufthansa as many other companies has barricaded itself behind a wall of callcenter agents that do no have all the information that is required to solve this issue. There's no office, no phone number, no nothing to find out more about this problem.



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