Ordered firewood - not the right weight

Quite a few queries on what Rathwood ends up supplying on the cheap firewood thread (https://www.boards.ie/discussion/2057650543/seems-like-a-good-deal-on-firewood) tbh.

You'll have to contact them, might take a bit of back and forth. I had no luck dealing with them about the quality of their wood so just gave up and have avoided since but I think others have had some joy dealing with them.

Edit: I thought they always advertised based on volume rather than weight?

From the page you linked:

• RW Moisture Guarantee - 10%-15% with traceability audit completed daily

• Weight: 840KG (approx) ← see that?

1.85 m³ as advertised, 1.85m³ delivered. The difference in weight could well be due simply to the "10-15%" variation in moisture. You got exactly what you ordered (possibly even a drier = better batch).

Yeah … but: as mentioned above, firewood is sold by volume because the volume doesn't change. The weight can - and does - change all the time, depending on the moisture content. Fresh out of the kiln, that may well have been 840kg at 15% moisture, which got slightly drier/lighter before someone plonked it on a scales to find out the exact weight.

When you're buying firewood, you want the highest possible volume-to-weight ratio, so for his 800kg/1.85m³ the OP has got more kJ of heat than if he'd bought an extra 40kg of water for the same volume. The main reason for needing to know the weight of a pallet-load is so that you can choose the right trailer to transport it on.