Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Sky Mobile, coming to Ireland

1181921232479

Comments

  • Registered Users, Registered Users 2 Posts: 1,329 ✭✭✭N64


    1. No issues so far with 2FA SMS. This is from the likes of Appple, Twitch, mywelfare, etc. Far, far more reliable than gomo so far in this respect when I first moved.
      1. My phone says that it's connected to the Sky IE WiFi network. I'm not too sure if it really means it's WiFi dailing but it wasn't beforehand.

    Hope this helps.



  • Registered Users, Registered Users 2 Posts: 2,088 ✭✭✭biebiebie


    @N64 cheers, you're one of the lucky ones so!



  • Registered Users, Registered Users 2 Posts: 12,795 ✭✭✭✭TheDriver


    Im 8 days since ordering and no sign of a SIM



  • Registered Users, Registered Users 2 Posts: 394 ✭✭walshtipp


    Might be worth contacting them. I ordered last Wednesday and my SIM arrived today.



  • Registered Users, Registered Users 2 Posts: 3,540 ✭✭✭beachhead


    Only 1 comment.There is sharp competition between 3 and Vodafone for pricing.Upwards for both



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 129 ✭✭arbour


    I had to ring on Thursday. They sent out replacement Sim got it today and set up with no issues..

    You can order a replacement Sim on the website too



  • Registered Users, Registered Users 2 Posts: 834 ✭✭✭StormForce13


    My Sky Mobile SIM arrived this morning but I'm strongly considering not activating it, as the 48.ie offer of unlimited 5G data for €12.99 a month will meet my requirements and I'm happy with the 48 signal hereabouts.

    Am I right to assume that (a) Sky Mobile won't start to charge me until the SIM is activated; and that the 14 day cooling off period wouldn't start until after the SIM had been activated?

    Thanks.



  • Registered Users, Registered Users 2 Posts: 12,795 ✭✭✭✭TheDriver




  • Registered Users, Registered Users 2 Posts: 30 dos08


    For those who are with Sky for a few days, what is your honest opinion on it to date? Bit nervous to make the switch with all the negative reviews



  • Registered Users, Registered Users 2 Posts: 2,088 ✭✭✭biebiebie


    Just confirmed that I still have the 2FA issue (and therefore it's not fixed!). Couldn't get a SMS for a MasterCard payment on my main ported number with Sky.

    Luckily I had another few sims hanging around.

    Replaced 2FA setting for card with another number, and SMS was received straight away to that (Vodafone) number.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 67 ✭✭Purplej


    @

    @dos08 I ported in from VF and once the port completed (took about 20h), it's working just fine. 2FA works (mygovID, airlines, banks, etc.). Voice mail, roaming, etc. all working.
    I have not tested Wifi Calling yet, will do so later this week. I ported in from VF, maybe that makes a difference. Could well be that those not receiving 2FA, etc. that their last provider is not letting go of their routing, etc. and its not a Sky problem as such, but they are required to sort it out. I would just get a complaints ref, then Sky have up to 10 working days to resolve. … my learnings from dealing with Three, VF and others, I am done wasting my time with first / second line support - I push for a complaints ref, and wait for the call back or go to comreg. after 10 working days.



  • Registered Users, Registered Users 2 Posts: 12,795 ✭✭✭✭TheDriver


    I concur, anytime I've had issues that were clearly being ignored, comreg is best route after 10 days.



  • Registered Users, Registered Users 2 Posts: 30 dos08


    Ordered my SIM on Friday and it came this morning in the post. Moved my number and it moved almost instantly. Speeds are varying on 5G. Does anyone know the APN settings for Ireland please?



  • Registered Users, Registered Users 2 Posts: 2,088 ✭✭✭biebiebie


    Think I'll be taking that Complaints route cheers. Looks like I have to wait 10 working days, and the day reported is day 1. So I'll be looking for a complaint ref from them this Friday if issue still exists.



  • Registered Users, Registered Users 2 Posts: 173 ✭✭j_lennon18


    Has anyone tested the Sky sim in a router? Are you getting throttled?

    I just read a case of someone getting throttled to 12Mbps while the sim is in a router.

    Post edited by j_lennon18 on


  • Registered Users, Registered Users 2 Posts: 132 ✭✭Josieg


    I signed up for my wife and check with agent to make sure calls and text is covered on the €10 plan too. You can upgrade to €15 anytime if you find that more than 10gb a month is being used.



  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    Just edit or create an APN, and in the APN (URL) field put in mobile.sky and leave the rest alone. Save out and you should have data pretty instantly.

    With regards to 2FA, I'm not experiencing issues. I've had numerous over the last few days, from Microsoft to PTSB.

    I made the mistake of putting my SIM into my phone before porting and as a result Google Messages kept enabling RCS for the temporary 089 number, even after the port completed. A buddy in the US verified that he received an RCS from me from the 089 number instead of my actual number. I tried everything I could think of. I reset the mobile network settings numerous times, cleared the Google Messages app data numerous times, and Google Play Services app data, yada, yada… I knew it wasn't a Sky issue because I could get RCS enabled on my old OnePlus 6T running a Project Elixir Android 14 custom ROM with my actual number. So in the end I just caved in and did a factory reset and restored a Google One backup of my apps, settings, etc. That did the trick and RCS is now working. So be careful, folks. Activate and port the SIM without putting it in until the port is complete. This could also be something of note for iPhone users having issues with iMessage?



  • Registered Users, Registered Users 2 Posts: 67 ✭✭Purplej


    @biebiebie please make sure you get an official complaints ref from Sky, you don’t need to wait 10 days for Sky. If they can’t resolve once you call, then escalate and don’t give in till you have that reference number.

    Unfortunately, ComReg will only act if the ref number was issued 10 working days ago and from my experience, Sky will take you more seriously with a ref number as their clock is ticking.



  • Registered Users, Registered Users 2 Posts: 4,253 ✭✭✭mgbgt1978


    Ordered mine (online) on the 11th….and it arrived today.

    BTW, does anybody know how to set up a "Divert when unanswered"…and how to turn off voicemail ? I can't find anything on the Sky Website about either.



  • Registered Users, Registered Users 2 Posts: 2,088 ✭✭✭biebiebie


    @Purplej yep already emailed their official complaints email earlier outlining the 2FA and VoLTE/WiFi calling issues, and asking for an official complaint to be logged.



  • Advertisement
  • Moderators, Category Moderators, Computer Games Moderators, Society & Culture Moderators Posts: 8,685 CMod ✭✭✭✭Sierra Oscar


    I've been with them since Saturday and no issues so far. Any 2FA messages I've requested have arrived in a timely manner. Speedtest is showing a download speed of 490 - 500Mbps whenever I've checked it.



  • Registered Users, Registered Users 2 Posts: 5,827 ✭✭✭dr.kenneth noisewater


    anyone get any deals out of them as an existing Sky customer?



  • Registered Users, Registered Users 2 Posts: 2,564 ✭✭✭JMcL


    Mine arrived this morning having been ordered on Thursday. I'm going to hold activating for a few days just in case the phone gets borked.



  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    What phone do you have, again? Have you been able to test your Sky SIM in another phone while awaiting a 2FA text?

    The reason why I ask is because the problem doesn't exist for everybody and I had my own issues with RCS that weren't necessarily Sky's fault, but rather because of my phone locking in on my temporary 089 number due to not waiting until it was ported before using it, and this went on even after the port. I had to factory reset to resolve the issue but not before I tried my SIM in another phone to see if that worked, and it did, without issue.



  • Registered Users, Registered Users 2 Posts: 10,394 ✭✭✭✭Hurrache


    Switched from Eir to Sky this afternoon. 5G speeds are much slower at home than I had with Eir, 4G is quicker even though I'm showing full 5G bars but it's a moot point as when I'm at home I use my broadband anyway.

    However the ComReg map shows that I should have the same coverage quality from both providers so am I missing a setting?

    My access point didn't get created automatically so I just done what everyone else had done, added mobile.sky as the APN and left everything else as is, MCC is 272 and MNC is 25.

    No WiFi calling option available on the sim but I never really used that with Eir anyway but not the point.



  • Registered Users, Registered Users 2 Posts: 62 ✭✭vapourer


    how is everyone finding the call quality on normal phone calls? (Not WhatsApp)



  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    What phone do you have?

    Also speeds aren't only dependent on coverage, but also network capacity - total available bandwidth vs. used bandwidth by subscribers at the mast.



  • Registered Users, Registered Users 2 Posts: 10,394 ✭✭✭✭Hurrache


    I've a OnePlus 12 so decent enough. I'll see how things settle down and when I'm out and about but not quite sure why WiFi calling is gone as an option, maybe they don't support the brand here as it's not on the support list for Sky Ireland but it's at software level anyway.

    Post edited by Hurrache on


  • Registered Users, Registered Users 2 Posts: 3,243 ✭✭✭DECEiFER


    That's weird. My OnePlus 6T (albeit running a custom Android 14 ROM) shows the options, whereas my Pixel 7 does not.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 10,394 ✭✭✭✭Hurrache


    Tried on my wife's S22 and it's not appearing on hers either. Must be at carrier level it's enable/disabled by default?

    Anyone else seeing it on a phone not provided by Sky?



Advertisement