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Zgemma H8s

  • 10-09-2024 07:21PM
    #1
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭


    Evening all. Can somebody please help me out with a problem. I keep getting a tuning error as shown in the photo attached. I have checked all cables and everything is ok. The problem is not happening on my H7s downstairs. Another message also keeps popping up about a powertimer and I can't put it into standby. I've deleted all power timers so don't know what's going on.

    I've attached as much info as I can which might assist.

    thumbnail.jpg

    Any help gratefully appreciated.

    TIA

    H85.jpg
    H81 - Copy.jpg
    H81.jpg
    H82.jpg
    H83.jpg
    H84.jpg


«13

Comments

  • #2
    swoofer
    Registered Users, Registered Users 2 Posts: 5,824 ✭✭✭swoofer


    box is a Zgemma H8.2H but never seen the word unavailable under chip before, is box new??? why are you trying to get freeview, and saorview under clare? you have too many autobouquets, you dont need all of those. that powertimer is an image problem but lets fix tuner first

    can you do a pic on how you have set the dtt tuner,



  • #3
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    Yes no wonder its having issues Freeview and Saorview.

    I assume you have gone into power timers and auto timers and is clear and you exited out many times before standby.

    Funny i use Sky London region as better than Roi



  • #4
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    Yes it's a new box. Where do I find the settings for the DTT tuner? TIA



  • #5
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    Should be same place as the tuners on the H7S by going into the cable tuner and configuring it correctly.

    You must setup correct info from where your aiming at. Mine is Dublin Three Rock as i use Saorview.

    Then setup AutoBouquetsMaker provider.

    I use Sky UK and Freesat as more clear channels to use



  • #6
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    Is this what ye are looking for?

    H86.jpg
    H87.jpg

    I was copying the settings from the Zgemma H7 downstairs.



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  • #7
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    Nothing works on Virgin as that is a cable service =DVB/C

    You need to show DVB/T/T2 for Saorview. Or Freeview if in N. IRL

    You did not set your region in DVB/T



  • #8
    swoofer
    Registered Users, Registered Users 2 Posts: 5,824 ✭✭✭swoofer


    The sat tuner is correct, for the DVB C toogle and say no and green to save. For the dtt tuner arrow down to region and use arrow right to select clare woodcok hill, green to save, that saves the 2 muxes you need 44 and 47. exit out and go to signal finder, then it will have predefined and a signal on 47, press green to scan, then it exits back to signal finder arrow down to transponder and it will change to 44 green etc and save, exit out and go to bouquets, here is a pic of my autobouquets, you can change london to suit. save and then scan, you can hide sections as well. I did a big instruction on zgemma h7s about ABM a while back so have a read there. pic of dtt tuner as well, i only put in woodcock to explain. i use maghera.

    If some channels you watch dont appear under the bouquets as above just go back and tick freesat.. etc

    IMG_7015.jpg
    IMG_7018.PNG


  • #9
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    https://www.boards.ie/discussion/comment/122605609#Comment_122605609

    Sorry for the long delay in replying it's been hectic here. I tried everything you suggested and it's the same thing. I'm still getting the same messages. At this stage I'm plugging the box out every night to see if that helps. The timer message also keeps popping up.

    Any other ideas? Thanks for all of the help and suggestions so far.



  • #10
    swoofer
    Registered Users, Registered Users 2 Posts: 5,824 ✭✭✭swoofer


    either the box is knackered or something wrong with cabling, can you move the zgemma h7s to where you have new box and confirm that a signal exists. its tedious but has to be done



  • #11
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    https://www.boards.ie/discussion/comment/122634667#Comment_122634667

    Yes it was a pain but the h7 seems fine. All new cabling was put in only a few months ago so it's definitely not a cabling issue.

    TIA



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  • #12
    swoofer
    Registered Users, Registered Users 2 Posts: 5,824 ✭✭✭swoofer


    Then by my reckoning it has to be the box there is a pic you posted that says chip unavailable. Its the last photo.

    Are you getting a signal on the sat channels?

    And have you tried a hard reboot ie, power off at rear? and the power back on.



  • #13
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    https://www.boards.ie/discussion/comment/122637428#Comment_122637428

    Yes I'm getting signal. Some of the channels are not working but that's to do with providers changing stuff around. No I haven't tried a hard reboot. I just switch it off at night. I will try that over the weekend and come back to you about that.

    Thanks :-)



  • #14
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    Do you have AutoBouquetMaker installed and running to upgrade your channels.

    You did not have a SKY Q service in that room?



  • #15
    swoofer
    Registered Users, Registered Users 2 Posts: 5,824 ✭✭✭swoofer


    To get all the channels you can do a manual scan by menu setup tuners and scanning, manual scan , select tuner a type of scan make it single satellite, ie toggle to sat 28e, then no no no, press grenen and wait, all teh channels will be n alpha order and under headinglast scanned. check for the ones you were not getting.



  • #16
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    https://www.boards.ie/discussion/comment/122637946#Comment_122637946

    So I tried this and 0 channels found. I have also lost all of my sat channels now.



  • #17
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    Are you sure that sat cable is not used by Sky Q service you had?



  • #18
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    https://www.boards.ie/discussion/comment/122639530#Comment_122639530

    No I never had sky q up there. I used a magic eye from downstairs when I had sky. All of the cabling is brand new in the last few months prior to getting this box.



  • #19
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    So your tuner is set to

    tuner setting.png

    Signal finder should show how strong your signal is on your channels.

    signal finder.png

    Have you done a complete scan on 28.2 which should take maybe 10 mins.



  • #20
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    https://www.boards.ie/discussion/comment/122639580#Comment_122639580

    Yes everything is the same as yours. I tried to do several scans but everything came back 0 channels found.



  • #21
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    How long is the scan taking?



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  • #22
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    Literally seconds. I know a proper scan takes ages so something definitely not right.



  • #23
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    And your not scanning in Autobouquets or ABM are you as that is a very quick scan.

    If you moved your H7S here and it works on that cable you know it works.

    If h8S does not work in other position via scan it would be pointing to box.

    Never ever remove or plug in cables while units are powered on and can get a surge and blow things.



  • #24
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    No definitely not. I always plug everything out before I do anything



  • #25
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    Been a different box and chip i wonder is it missing info ?

    Wonder if you reflashed it online to a different image version and setup from scratch with no backup used.

    This is my H7S

    About.png


  • #26
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    https://www.boards.ie/discussion/comment/122639681#Comment_122639681

    I was thinking that but how do I go about doing that? I know that I did it for the H7 ages ago but can't remember how to do it now. Could you please tell me how to go about doing that again?



  • #27
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    Menu -setup-vix- image manager-download via yellow button.

    It will ask what platform OPENVIX.

    I see 4 release on new Images 6.6 , 6.5 , 6.4 , 6.3

    Clicking on 6.6 opens the versions of that image and select one to flash box by.

    One needs a hdd to allow backup manager to save your settings and download new image version to it and you select that button to flash image. Dont touch anything.



  • #28
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    Should I upgrade from 6.5 to 6.6?



  • #29
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,953 ✭✭✭greasepalm


    If box has a fault they ask if you have tried a reflash so i would try that .

    Not keeping up with image info on wos i dont know if that image has / had an issue and another upgrade was released.

    Its a way of finding ot why box is not working or ask a question should you see image chip information?

    A reflash and starting from new and setting up box with nothing saved errors wont be saved.



  • #30
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    In the process of doing this now. Do I exit the restore wizard and not restore?



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  • #31
    Leonita
    Registered Users, Registered Users 2 Posts: 426 ✭✭Leonita


    Didn't restore. Now I have no channels at all. This is what's coming up in info now.

    New vix - Copy.jpg


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