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Nightmare trying to get a refund from Amazon for an item that was not delivered to me

  • 27-02-2024 08:10PM
    #1
    BlueWhite2000
    Registered Users, Registered Users 2 Posts: 2 ✭


    Would really appreciate some advice on this issues as I do not know what to do next.

    1. Ordered a computer monitor from a UK based third party seller through Amazon UK

    2. Got a message from DPD saying customs charges were due (I verified it was not a scam)

    3. I decided that I would not pay the charges as they were too much, and thought item would be returned to seller

    4. Got a notification from Amazon stating that monitor had been delivered to me (that's unusual as it had not been)

    5. Contacted Amazon and they told me that monitor had been delivered to me

    6. I contacted DPD and they told me that they had returned the item to the seller and provided me with evidence that they had done so

    7. Contacted Amazon many, many times and they do not care at all that DPD have confirmed that the item was not delivered. All they keep saying is that I will have to fill out a police report

    8. I tried to contact the third party seller, but it is impossible/they are ignoring me.

    9. Spoke to the Gardaí they were sympathetic but said it is not a criminal matter so I can not fill a report.

    I am down close to €400 and I have no idea what I am suppose to do next. Thank you for anyone who read this far.



Comments

  • #2
    L1011
    Registered Users, Registered Users 2 Posts: 74,785 ✭✭✭✭L1011


    Credit/debit card chargeback.

    May not be successful but can force people to actually respond.



  • #3
    Milly33
    Registered Users, Registered Users 2 Posts: 8,663 ✭✭✭Milly33


    Why would you order something like this from Amazon! I have never had any issues with returns or refunds for them



  • #4
    o1s1n
    Registered Users, Registered Users 2 Posts: 37,499 ✭✭✭✭o1s1n
    Master of the Universe


    https://www.boards.ie/discussion/comment/121825847#Comment_121825847

    People order all sorts of things from Amazon, doesn't make them in any way culpable for Amazon's error.



  • #5
    Clo-Clo
    Registered Users, Registered Users 2 Posts: 7,088 ✭✭✭Clo-Clo


    https://www.boards.ie/discussion/2058338161/nightmare-trying-to-get-a-refund-from-amazon-for-an-item-that-was-not-delivered-to-me

    Ask Amazon to provide proof of delivery, if they don't have it then you want a full refund

    Provide them with proof from DPD it was sent back



  • #6
    [Deleted User]
    Posts: 4,229 ✭✭✭ [Deleted User]


    https://www.boards.ie/discussion/comment/121825847#Comment_121825847

    A lot of people don't realise that the item needs to be dispatched from Amazon UK for a seamless transaction (i.e. VAT dealt with properly upfront and no nasty surprises). Properly = UK VAT deducted and Irish VAT added-on

    Ordering items dispatched from third party suppliers on Amazon UK is a recipe for disaster i.e. UK VAT not deducted, Irish VAT added on, admin / handling charges, delays and worst of all, item returned to seller due to "failed electronic customs clearance"



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  • #7
    fritzelly
    Registered Users, Registered Users 2, Paid Member Posts: 18,633 ✭✭✭✭fritzelly


    Why buy something from a third party seller then decide not to pay customs?

    Just do a chargeback



  • #8
    Milly33
    Registered Users, Registered Users 2 Posts: 8,663 ✭✭✭Milly33


    https://www.boards.ie/discussion/comment/121825864#Comment_121825864

    Yeah but its kinda asking for trouble



  • #9
    beertons
    Hosted Moderators Posts: 23,419 ✭✭✭✭beertons


    I delivered for Amazon. Ask for proof of delivery. A photo. All packages are covered under insurance, so put in a claim. Get your money back. Failing that, get them to deliver it again.



  • #10
    madthing1
    Registered Users, Registered Users 2 Posts: 6 ✭madthing1


    What if parcel scanned, left at door while talking to customer and when customer picks it up item not in the box - what is the comeback here



  • #11
    madthing1
    Registered Users, Registered Users 2 Posts: 6 ✭madthing1


    HELP

    1. Bought a laptop from Amazon
    2. Item due for delivery but did not arrive
    3. eventually Amazon driver arrived at my door a few days later
    4. Driver put box on ground as I gave him the security code (for expensive items)
    5. when I picked up box it was very light, badly sellotaped and I discovered laptop was not in the box
    6. walked over to driver of Amazon delivery van and told him laptop missing- driver rang his boss who said he would sort it and get a replacement sent on following day
    7. no replacement arrived
    8. made a complaint to Amazon
    9. went to Gardai, made a statement, given a Pulse Incident Number (PID) and a report - sent it all to Amazon and they still would not accept it and will not deal with my complaint
    10. now what can I do? I am down E1,000 and not getting any satisfaction from Amazon - i have no way of contacting Amazon Ireland it seems to be only a call centre somewhere in the world


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  • #12
    Seth Brundle
    Moderators, Politics Moderators, Paid Member Posts: 44,793 Mod ✭✭✭✭Seth Brundle


    How did you pay for the item?

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  • #13
    beertons
    Hosted Moderators Posts: 23,419 ✭✭✭✭beertons


    Start a claim with Live Chat.



  • #14
    madthing1
    Registered Users, Registered Users 2 Posts: 6 ✭madthing1


    Credit card



  • #15
    Seth Brundle
    Moderators, Politics Moderators, Paid Member Posts: 44,793 Mod ✭✭✭✭Seth Brundle


    Just do a chargeback on your card and in future stop using Amazon

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  • #16
    madthing1
    Registered Users, Registered Users 2 Posts: 6 ✭madthing1


    Can I do a charge back with a debit card ? (It was a debit card not a credit card apologies)



  • #17
    El Gato De Negocios
    Registered Users, Registered Users 2, Paid Member Posts: 8,456 ✭✭✭El Gato De Negocios


    https://www.boards.ie/discussion/comment/121891115#Comment_121891115

    Ring your bank.



  • #18
    Xterminator
    Registered Users, Registered Users 2 Posts: 4,849 ✭✭✭Xterminator


    OP you could do a charge back. but the way to talk with amazon is via live chat.

    they are very good at dealing with these issues. its not difficult and you get a human within minutes. let them help you before going over their heads.



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