Samsung TV fault, bought from currys

rover5678 · 24-01-2024 12:44AM #1

Just need a bit of help with the above, bought a tv back on black Friday but only was opened 2 weekends ago as we were moving into a new house. Last Sunday the tv went haywire. Bottom of screen was mirroring the middle, from halfway down the screen if was blurry and faded to the bottom and the tv went into a constant reboot cycle restarting every 5 to 10 seconds (still stuck on this).

From talking to currys helpdesk after being transferred a few times it sounds like there's a few different issues all at play, hardware and software.

We've to go into store to discuss it with receipt as they never put our names on the receipt but just wanted to know all my rights ahead of time so we don't get blindsided in there. Have obviously year warranty still applicable but didn't opt for the insurance on the tv.

We'd literally just been watching TV when it happened and it went haywire. No one had been near it.

Ideally we'd be looking to get replacement rather than repair but just wanted to double check consumer rights ahead of time. Thanks.

skinny90 · 24-01-2024 11:33AM

https://www.boards.ie/discussion/2058332963/samsung-tv-fault-bought-from-currys

Dont mind not having insurance...

as per consumer law...If the fault appears within the first 6 months, it is assumed that there was a problem when you got the goods and it is up to the seller to prove otherwise.

I would also push for a replacement, you dont get to choose, thats up to the retailer.

That being said the repair time should be reasonable and it should be permanent.

All the best

JVince · 24-01-2024 11:56PM

Thankfully you did not waste money on overpriced "insurance".

They do try and hard sell it because they get very large commissions.

As above, you have an absolute legal right for repair, replacement or refund. And it extends way further than 6 months, but within 6 months it is assumed the fault was there on day 1.

It might simply be a software issue and therefore repair might be the best option, but if it's not that simple I suspect they will simply replace it.

goodlad · 24-01-2024 11:56PM

https://www.boards.ie/discussion/comment/121663983#Comment_121663983

You do get to choose, the law was updated in late 2022.

Gooser14 · 25-01-2024 12:03AM

https://www.boards.ie/discussion/comment/121668130#Comment_121668130

You can view your rights on the CCPC.ie website. I'd suggest you familiarise yourself with them before engaging further with Curry's.

skinny90 · 25-01-2024 11:40AM

https://www.boards.ie/discussion/comment/121668130#Comment_121668130

No you dont, its perfectly reasonable for the retailer to repair. if you reject a repair, end up opening a SCC case this and this is highlighted then it wont go well

goodlad · 26-01-2024 03:29PM

https://www.boards.ie/discussion/comment/121669458#Comment_121669458

Your information is out dated. Refer to the repair / replacement section here and take note of the 2022 law change.

Prior to this is was indeed the retailers choice.

When a good has a fault, you can decide if you want a repair or replacement. It should be provided by the business:

within a reasonable time
without significant inconvenience to you
free of charge

Consumer Rights - Faulty Goods - CCPC

If you want see details with the 2022 update you can find it on the below link.

irishstatutebook.ie/eli/2022/act/37/enacted/en/pdf

Samsung TV fault, bought from currys

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