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Asked to pay customs duty on a replacement for a broken part?

  • 05-01-2024 11:23AM
    #1
    mrcheez
    Registered Users, Registered Users 2 Posts: 14,411 ✭✭✭✭


    Purchased a product from outside the EU recently and I paid customs on it.

    One of the parts was damaged so a replacement has been sent.

    Today I got a notification that duty is expected to be paid on it.

    What's the process here? Do I pay the duty and claim it back from the seller, or from the customs?



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