Returning to a Former Fibre Supplier...

JayBee66 · 13-01-2024 07:08PM #1

Currently, I am coming to the end of a 12 month contract with Pure Telecom. They'll be expecting my €35 fibre contract to increase to €55 so I'll move to another provider for 12 months.

After that future contract is up, would I be able to try Pure Telecom again as a "new customer" and get a cheaper contract or not?

How do providers treat former customers?

DopeTech · 13-01-2024 09:22PM

Switch to sky €30 per month and then in 12 months go back to pure if they are best value at the time.

thomas 123 · 13-01-2024 09:29PM

https://www.boards.ie/discussion/2058331138/returning-to-a-former-fibre-supplier

Don’t forget to say this to pure telecom - tell them your moving to the cheapest plan you can find and ask they match it

they will likely keep you on your 35 euro or reduce it to whatever you can find. Saves you getting a new router etc.

TheDriver · 14-01-2024 01:40PM

https://www.boards.ie/discussion/comment/121612579#Comment_121612579

Pure never price match or give any decent retention offer. I move between pure and sky every 12 months.

Ah-Watch · 14-01-2024 02:36PM

Echo what TheDriver said. Pures “retention” offers are rarely competitive so you’re best off just switching each year- a little annoying but saves yourself €€€

thomas 123 · 14-01-2024 02:46PM

https://www.boards.ie/discussion/comment/121614225#Comment_121614225

Ah! Vodafone do. So next move to Vodafone ld say - saves the hassle for me.

JayBee66 · 12-03-2024 05:20PM

In the end, I managed to get Pure to agree to a continuation for another 12 months at €35 for fibre minus the phone, which we never used. After then it is supposed to go to €55 but I'll strong arm them again, next time.

Call centre operatives always hi-ball but I wore them down. I never suggested I'd leave. I just persisted. They have the choice of €35 a month or €0 per month. A simple choice.

TheDriver · 13-03-2024 01:40PM

https://www.boards.ie/discussion/comment/121884533#Comment_121884533

Fair play, I've never managed to get them to budge and couldn't be bothered arguing with them when switching fibre is only a quick form filling exercise.

Returning to a Former Fibre Supplier...

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