Car dealer using Mapfre warranty.

Whatwicklow · 24-11-2023 04:26PM

https://www.boards.ie/discussion/comment/121409937#Comment_121409937

The devil in the detail, hadn't seen the car was bought 6 months ago.

Whatwicklow · 24-11-2023 04:28PM

https://www.boards.ie/discussion/comment/121410411#Comment_121410411

Consumer rights. Dealer purchases are protected by law (irrespective of any secondary warranty bought from a third party)

Weather this qualifies is between the buyer and deler, I hadn't initially realised the car was bought in June 23.

24-11-2023 07:11PM

https://www.boards.ie/discussion/comment/121412890#Comment_121412890

But the dealer hasn’t subcontracted the op’s consumer rights, a warranty isn’t a right, and the op has already stated that they knew when buying the car that the warranty was with a third party.

Whatwicklow · 24-11-2023 09:26PM

https://www.boards.ie/discussion/comment/121413505#Comment_121413505

Not sure your understanding my point.

A car bought from a dealer is protected by consumer rights.

The dealer selling the new owner a 3rd party warranty doesn't absolve them of thier responsibilities. Similar to a dealer selling a yolk "sold as seen" the consumer is still protected.

This sale is a little grey as 6 months have passed since the sale.

Seth Brundle · 24-11-2023 10:31PM

https://www.boards.ie/discussion/comment/121413918#Comment_121413918

A car bought from a dealer is protected by consumer rights.

Just to add to this...

https://www.citizensinformation.ie/en/consumer/cars/problem-with-a-used-car/

https://www.ccpc.ie/consumers/cars/your-rights-if-things-go-wrong/

27-11-2023 11:27AM

https://www.boards.ie/discussion/comment/121412880#Comment_121412880

was 5 months ago, end of june

mickdw · 27-11-2023 04:58PM

Any update on the car

27-11-2023 05:13PM

https://www.boards.ie/discussion/comment/121424771#Comment_121424771

From a call earlier today, it looks like a drive system issue. I have no idea what that means but I have been told they need to take out the top of the engine to see more.

I am un familiar with how much information they can get from the computers on cars

mickdw · 27-11-2023 05:22PM

As an answer from a garage, that's up there with the worst response I've ever heard.

Reads to me something like this:

We have not looked at the car yet and we have no clue what is wrong with the car. We know you are clueless about cars so we are just.bullshitting you.

27-11-2023 05:40PM

https://www.boards.ie/discussion/comment/121424910#Comment_121424910

I think your version sounds more plausible, to be honest. They said it could be a turbo issue, but there is no black smoke and it goes into limp mode, not so much a loss of power before limp mode.

User1998 · 27-11-2023 06:01PM

https://www.boards.ie/discussion/comment/121424985#Comment_121424985

I’ve had turbo issues with no black smoke and no loss of power. Just limp mode. So your better off just leaving it to the experts and see what they come up with

Hellrazer · 28-11-2023 12:07AM

https://www.boards.ie/discussion/comment/121424851#Comment_121424851

Sounds like bullshit - "drive system issue"???

What I would call the "drive system" would be the clutch, gear box , half shafts etc - and not usually the engine.

Someones telling porkies or else hasnt a clue what they are talking about.

28-11-2023 10:28AM

https://www.boards.ie/discussion/comment/121426625#Comment_121426625

Id say as above, they probably didnt even look at it yet, just drove it around the yard for a few mins :)

28-11-2023 01:54PM

An update, they have said its the turbo pipes and turbo itself that is failing, there is damage to the pipes and the turbo itself is letting in air.

Hellrazer · 28-11-2023 02:36PM

https://www.boards.ie/discussion/comment/121428226#Comment_121428226

Ask them to check for recalls - there was a recall on turbo pipe seals but the turbo usually isnt damaged if the seals fail.

mickdw · 28-11-2023 06:58PM

https://www.boards.ie/discussion/comment/121428412#Comment_121428412

Looks like you were spot on with your own diagnoses based on your past experience.

Shouldn't be a major repair surely.

Hellrazer · 28-11-2023 08:19PM

https://www.boards.ie/discussion/comment/121429704#Comment_121429704

Helps when you worked for the brand for a few years :)

mickdw · 28-11-2023 09:19PM

Is it common for opel to be offering that kind of warranty on their own brand used cars that are being sold at circa 3 years old.

Hellrazer · 29-11-2023 01:02AM

https://www.boards.ie/discussion/comment/121430297#Comment_121430297

Being completely honest and having worked in probably every franchise out there at some time over the last 30 years I have to say Opel are one of the best franchises for "goodwill" warranty as long as the car has been serviced in the Opel network. They dont mind giving a decent goodwill if someone has spent their money in franchised dealers and Ive seen goodwill give even 50% warranty on a car that was 5 years old with full histories.

Used Opels however are sold with Network Q warranty which is Mapfre warranty and from experience is the most useless warranty you could offer a customer if the car ever had a major issue that needed fixing.

Some of their policies make no sense - for example you get a Turbo fitted under Mapfre warranty and they wont cover oil feed pipes and wont cover engine oil - stupid decisions and I used to fight with them on a weekly basis over these ridiculous policies in place. This is despite the fact that the repair procedure from OPEL warranty says to change the above extra parts. Silly stuff altogether and its like their claims handlers wouldnt know one end of a car from the other. They just refer you back to the warranty policy booklet which is pages long of exclusions.

In saying that for minor repairs say a window reg,coil pack, wheel bearing etc - no issues at all.

In the OPs case Id say it will be covered under Opel warranty and not Mapfre as the car is only a couple of months outside Opels warranty and if I was the selling dealer thats what I would be fighting for.

Ive linked to the excluded items list below and its honestly quite crap what isnt covered.

The casing one below was a major headache of mine as timing covers were leaking on Vivaros - They would not cover them at all as it was a "casing"

And this one below used to do my head in - you buy a used car and it has a manufacturing defect or design flaw and they wont cover the claim on it - surely thats what you have warranty for. Again this was the subject of a few heated arguments with them.

And also No EV components covered AT ALL!!!

The policy booklet is here if anyone wants to read it but its painful to read.

Moral of teh story - if you are buying a used car and offer Mapfre warranty try do a deal for dealer warranty instead.

https://www.opelnetworkq.ie/network-q-programme/warranty/

Exclusions

The Insurer will not cover claims caused by, or arising from or in connection with the

following:

1. Losses arising from manufacturer’s defects, inherent design faults, recall campaigns,

during or after manufacturer’s warranty period;

Items Not Covered

The following are not covered by Your Opel Network Q Warranty & Roadside Assistance

Policy:

• Bodywork components, panels, paintwork, door handles, glass, exterior & interior trim

trim, keys or key fobs, check straps, upholstery, cables, seating frames & runners, lamps,

light fittings, key blades and cards

• Normal wear & tear, service items or any item that requires periodic replacement. Such

items as, but not limited to spark plugs, plug leads, belts, brake drums/discs/ pads/shoes,

all filters, any adjustments or alignment, fuses, HT leads, bulbs, wheels, brake/clutch

frictional material and auxiliary drive belts.

• Burnt, sticking or pitted valves;

• Airbag systems and seat belts systems!

• Weather strips and body seals. All damage and repairs resulting from water ingress, or

leaks or flood damage of any form;

• Recharging of air conditioning system, unless part of a Valid Claim;

• Servicing of the Diesel Particle Filter as stated by some manufacturers, including isolated

regeneration and the top up of the fuel additive;

• If You have an electric vehicle the following Components will not be covered: Li-ion battery

(EV battery), traction motor, traction motor inverter, VCM (vehicle control module),

reduction gear, DC/DC converter, on-board charger, charge connector and cable;

• Batteries, all lamp assemblies, all illumination devices, exhaust systems, wiper blades,

wiper arms, wheel balancing / alignment, tyres, glow plugs;

• All casings: However, Should the failure of a covered Component result in damage to any

associated casing the replacement of said casing will be covered if required to successfully

effect the required repair. (provided the additional costs of repair, replacement and

labour are within the Policy claim’s limits);

• All Pipes and hoses;

• Fluid reservoirs and caps;

• Fuel Injector washers.

29-11-2023 10:37AM

I was going to quote that but Jesus that is a lot.

I did take your advice and I asked was there a recall done and was my car brought in for it. It was not, so they are starting there now.

Just a pain as I have been without a car for the last week, Mapfre only gives you 30 euros a day for rental.

I think I will be getting a Mondeo in the new year !

goochy · 29-11-2023 10:59AM

i always thought main dealer warranties were backed by importer / manufacturer

Hellrazer · 29-11-2023 11:03AM

https://www.boards.ie/discussion/comment/121431950#Comment_121431950

They are once the vehicle is inside the ,manufacturers warranty period but in the case of a used car its usually contracted out to a third party warranty provider who can basically name their terms and conditions.

mickdw · 29-11-2023 11:25AM

Ah network Q. Makes sense now. Never knew that was a mapfre warranty. At least the dealer isn't up to anything shady..... that is the official used car warranty.

I was guilty of believing that network Q was a super warranty based on the advertising on uk TV over the years.

05-12-2023 10:45AM

I have the car back, they replaced the entire turbo system.

sligopaul · 05-12-2023 03:26PM

If the car is back to it's best then it's a result and the warranty did it's job

carfinder · 05-12-2023 05:02PM

https://www.boards.ie/discussion/comment/121456393#Comment_121456393

Was it covered by manufacturer? Or Mapfre? Or did you have to pay?

05-12-2023 05:55PM

https://www.boards.ie/discussion/comment/121457699#Comment_121457699

Yep, it sure did.

05-12-2023 05:56PM

https://www.boards.ie/discussion/comment/121458252#Comment_121458252

If i am honest I don't know. I imagined it was Mapfre, but I wasn't told, only to pick it up and it was all done.

I didnt have to pay for anything.

ednwireland · 05-12-2023 06:08PM

I thought most dealer extended warranties were with external companies these days . thought manufacturers warranty on used cars basically didn't exist

bazz26 · 05-12-2023 07:24PM

Not necessarily. Small time independent dealers tend not to have a workshop so farm their warranty out to a third party companies like Mapfre or CarProtect, etc. It's also a get out of jail card for these dealers if something goes wrong as they can wash their hands and tell you deal with the warranty company.

Main dealers normally have either an in house used car warranty depending on the age/mileage of the car, or have a franchise bumper to bumper warranty ie Toyota, VW, etc used car warranty irrespective of the make of used car they sell as long as it meets the criteria of that warranty when they are selling it. Some of these warranties can be used at any dealer in the franchise while others are specific to the dealer the car was bought from.

Opel seem to be one of the few exceptions where their Network Q used car warranty is a third party warranty that can be used at their dealership as long as they are an authorised Mapfre repair centre. The difference is that Mapfre instead of the dealer or Opel is paying for the warranty work once it meets their policy criteria.

Car dealer using Mapfre warranty.

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