Virgin Media Cancellation deals

Seeking for advice. What would be the best strategy to renegotiate the best possible price in my situation? And when should I do it?

In august 22 I started a new broadband contract with VM (internet only) for 45 euros for 12 months, then 70 euros/mo. The speed is 500megabit. I think I should be able to renegotiate this in august (or should I do it before?) for a lower price, possibly lower than 45. I want to keep at least the same speed.

Can someone please guide me through this process? Thanks a lot!

I had a 6 months half price offer on the table but went ahead with the cancellation as I thought I was getting ftth, well that turned out be horse poo. I got the laziest numpty KN could send and he found every excuse in the book not to do the job. In the end he left saying a different crew were going to come and dig up the front of the house and run the fibre across the front of the house in an underground wired estate 😱 I'd be a laughing stock. I went and ordered 1gig as a new customer €54 for 12months and a €100 gift card, I'll swap again next year, old ways are best as they say☺️

Got the modem yesterday for my new package, it has WiFi 6 and a 2.5gig port a nice modem in fairness, still no usb port which is a pity. You don't realise how much stuff is on your network until the password changes ☺️

Just change the SSID and password on the router back to what the old one was! 😉

Does this modem have 5ghz and 2.4ghz?

Great tip from DopeTech on changing SSID etc!

Since you are answering questions CoB, do you know if it can be "bridged" i.e use your own Router and essentially put VM's Router into modem mode.

Partly why i keep on 250MB with the Cisco EPC3925, as it can be bridged.

The higher speeds are tempting but for me a flawless connection with low jitter and latency over speed is key.

Yearly call to VM. More than 30 wait, extremely annoying customer rep....

We were on €60 a month for 250mb. Following other user's advice, told them we was moving to Eir

• He offered me €55 a month for 9 months straight away, rising to 70 for 500mb. Told him that it was too expensive
• He then offered then €35 a month for 6 months, rising to 70 for the same 500mb (52€ average monthly cost). Told him that it was too expensive
• He then offered then €45 a month for 9 months, rising to 60 for the same 250mb we currently have. I was tempted to take it but I asked him if he could do 9 months 35€ on the 500mb. He told me he couldn't. Told him that it was too expensive, and I wanted to move to eir. He start telling me all short of BS about eir, speeds, installations times and so.... Insisted about going to eir due to price. He argue back about speed (we can only get 100mb at home). Replied with price > speed
• He then finally offered 45€ for 9 months, rising 80 for 3 months for 1GB. I was a bit tired of the back and forward and as I got 9 months discount and increased the speed significantly I accepted it. Hopefully SIRO will roll out at some point in our area, otherwise we will continue battling these guys every year

That will be probably next year approach. I got really tired of all the BS... I thought Vodafone got in an agreement with VM to used their infrastructure but only 100 mb offers shown at our address. If next year Vodafone offers 1GB speed at our address we will definitely play the game

They signed an agreement with them but aren't using their network yet. I asked vodafone when renewing mine & was told there is no information on when they will start.

I was on 300MB or so for €70 and had let the annual call slide for 6 months or so but then got a call about a price increase so I clicked the 'cancel' option and waited for their call. They called within a few days. I said that they were offering 500MB for €44 for new customers and my own plan was too expensive so I was moving. Initially they quickly enough offered the 500MB at half price for 6 months. I said I knew they were giving it to other people for 9 months and within about 30 seconds they agreed so I've stayed.

Slight problem then in that the new modem arrived while I was away for a week. I thought that would be no problem and it could await my return but then the existing one stopped working and obviously that caused a lot of consternation in the house. Eventually my very non-tech (adult) daughter managed to self-install using the instructions - amazing what they can do when they need WiFi. They had to use the new SSID and password though.

Next problem was all the other network stuff I'd setup that needed sorting when I got back, like the above:

• resetting SSID and password to the old one temporarily
• Then skipping that anyway and putting the router into modem mode and getting my Google Wifi nodes back working again
• Then trying to sort issues with network drives I have, mapped on the various laptops in the house
• Now I seem to also have lost my Plex server's metadata
• My Hue (for various lights around the house) has also stopped working - haven't had time to investigate that

Overall, I expected it to be relatively seamless (once I switched it to modem mode) but it has been a bit of hassle. Working in IT, I should know better myself and should have taken notes when I was originally getting all the above working, so I'd have a cheat sheet to recreate it all.

Yes, Hub 6. Just logged on to it (192.168.0.1) and used the admin password on the bottom of the router - then after following the "first setup" steps, the usual options become available, one of which is the modem mode. Now it's ip address has changed but I can still logon to it. Here's how the "Modem mode" options looks for me now. I messed things up initially and had to reconnect directly using a cable, but got it working eventually - and once again, I didn't take notes. [Sorry if this is off topic]

Hope you don't get the same numpty I got🤬🤬🤬

That's brilliant, it really opens up your options. I'm committed to VM for another year I might try ftth again next year and maybe I'll get an installer that actually wants to do the install, it isn't difficult at all he just wasn't bothered.

Contact support and ask them to disable dslite/enable IPv4 for you. Last time I did it I had to use the complaint form on the website because phone wait times were ridiculous (they still are) and the chat was useless (it's even worse now having checked it today). Once you have IPv4 you can enable modem mode and use your own wifi.

My 12 month contract is up next month and I'm probably going to have to the same thing this year. Cancel and then sign up as a new customer to avail of the new customer offers. I can handle a couple of days down time if it comes to it. Unfortunately still no fibre services in my area 3km from Dublin city centre. They've installed the cabling and the surrounding area can get service but still not us. So VM is unfortunately the only option.

Others have mentioned cancelling and then signing up with another person's name but I didn't have to do that last year. Cancelled and once the account was confirmed as closed I signed up online using my own name/details as on the original account. I had checked with a rep that this would work and she said yes. I was skeptical but it did. I'm hoping that it will work again this year!

Just wondering - as I mentioned previously, last year I gave 30 days notice to cancel, they closed the account, (I later returned the gear), but as soon as the account was closed I signed up online as a new customer with the same details (my own name, same address, DD details etc.) and this worked fine. I had checked that this was possible twice with support because I assumed that there would need to be a gap (30 days? 90 days?) in between. But I'm just wondering if anybody has done that recently/this year in case anything has changed? There's no other adult at the address so using another person's name isn't an option. Maybe I could use my ainim as Gaeilge if last year's approach doesn't work this year? 🤣

My 500Mbps (fine for my needs) @ €45 p.m. contract ends next month. If I do nothing this will shoot up to €70 p.m. from month 13 onwards. (As I also mentioned no fibre services in my area yet so there's no practical alternative - 12-15Mbps (ADSL I presume) from eir/Vodafone/Sky will not cut it).

If I can sign up as a new customer I'll get it for €44 p.m. - and probably get whatever One4All voucher they're giving at the time. Admittedly I also had to pay a connection fee of €30 (?) last year but they seem to be waiving that these days? So even if they gave me 9 months @ €35 + 3 months @ €70 I would still probably be better off cancelling and rejoining apart from the hassle and the day or two downtime (which I can put up with).

Am I missing anything?