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Dublin Bus mobile app being retired

24

Comments

  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,399 Mod ✭✭✭✭bk


    "Just to put it out there that maybe this app is not necessarily as bad as some people are saying? I used the DB app too and to be honest I don't see much of a difference."

    It is pretty poor for me. I've had the app crash on me a few times and I've had it get stuck and need to be restarted. That is shocking to me, I've an iPhone and rarely see apps do that.

    The map is slow to load, much slower then the old map and I agree it is hidden away in the UI, when really it should be front and center.

    The Live bus feature only shows one bus and not all buses in the area (like bustimes.org) does. If you are on a bus stop that has multiple routes this is annoying, it should be an option at least (I can also understand that some people might only want to see one bus and not have a cluttered interface).

    The Journey planner seems super slow.

    The journey planner directs me to walk through a private, gated development that I can't enter.

    There is no fares calculator, which there really should be.

    There is no notice or news board, info about cancelled services, redirected routes, etc.

    The UI just looks like something from a government department, doesn't have great usability.

    Check out Citymapper for an app with a great UI IMO. You launch Citymapper and it immediately shows the map of your current location on top with nearby stops and then on the lower half the journey planner options, including regularly used options like "Get Me Home/Work/Saved Places" and then below that the other tabs. If you click on a bus stop to view the departure times, it shows the times on the bottom half, while continuing to show the map above and even directions on how to get to the stop, by comparison the TFI app awkwardly closes the map and shows the list of the stop details, which is hard to navigate around. Scroll down on the Citymapper app and it shows recent trips which is very handy. By comparison it is a really well thought out UI and app.



  • Registered Users, Registered Users 2 Posts: 910 ✭✭✭brianc89


    I've changed my opinion on the TFI app and would agree that it's not necessarily as bad as people say, or at least it has improved from the last time I used it.

    However, it's definitely not a good app. Very poor by standards we should expect.

    •Does Citymapper work for all modes?

    •Does it use the live bus times data?

    •Does it work for local link and other routes around Ireland?



  • Registered Users, Registered Users 2 Posts: 1,542 ✭✭✭p_haugh


    Citymapper currently only works for the Greater Dublin area mainly, with some longer distance routes also shown (I.e. Irish rail to cork).

    Also, it used to show realtime data but currently only shows scheduled time, perhaps it hasnt updated to the new API version just yet.

    It supports bus, rail, Luas, Dublin bikes and taxis. There's a bleeper option too but it hasn't worked for a good while



  • Registered Users, Registered Users 2 Posts: 8,842 ✭✭✭SuperBowserWorld


    I use Next Bus Dublin - Stephen McBride. Android phone.

    I think it's one of the few apps I've ever paid for. 2 quid well spent years ago. 👍



  • Registered Users, Registered Users 2 Posts: 1,205 ✭✭✭Citrus_8


    I have just checked it and I would only pay if the design would be better. Also, the app icon is off the old DB livery.



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  • Registered Users, Registered Users 2 Posts: 2,613 ✭✭✭apache


    I've been using the old app for years with no complaints. I see it's being retired. Today?

    Just downloaded the new app. Hopefully it goes good.



  • Moderators, Motoring & Transport Moderators Posts: 11,876 Mod ✭✭✭✭devnull


    It's being retired today yes, I don't actually have it on any device at the moment so I have no idea if it still works or not.

    It was supposed to be linked with the Dublin Bus website being refreshed at some point today.



  • Registered Users, Registered Users 2 Posts: 2,613 ✭✭✭apache




  • Registered Users, Registered Users 2 Posts: 9,288 ✭✭✭MrVestek


    Looks like this app was using the same API that was supplying the Dublin Bus app, which I assume has also been turned off now.


    I say this as a fellow Next Bus Dublin app that has been unable to get it to load any timetable info since the main Dublin Bus app switch off date.



  • Registered Users, Registered Users 2 Posts: 8,842 ✭✭✭SuperBowserWorld


    There is a free version ... probably.

    I also use his Next Train app, free version



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  • Registered Users, Registered Users 2 Posts: 430 ✭✭lil5


    The Next Bus Dublin app has been worth every cent over the years, especially the bus tracking. Haven't been using it much lately, but it does seem to be the case, that the real-time feed needs updating, which Stephen will hopefully get around to soon.

    I only had the occasional peek on the Dublin Bus app over the years for the fares (when it was still working).

    The Next Train App (which I've only been using for the Dart) does exactly what I need it to do and it does it very well.

    The TFI offering is woeful and overcomplicated, not just for occasional use. It's something I'd expect to be produced from a government-linked source, after a huge amount of project managers, analysts, developers and plenty of decision makers, have gathered for 1001 meetings, working groups and releases.

    But any apps usefulness is only as good as the data it's going to display and unfortunately the bus travel data in Dublin hasn't really all that much improved over the years. It still suffers from operational issues, be that cancellations (that may or may not be updated in the system), shortened services, driver changes along the route and technical issues. Manual system updates keep falling by the wayside and ghost buses are still daily occurrences.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,399 Mod ✭✭✭✭bk


    Unfortunately, the Next Bus Dublin app doesn't work for me on iPhone.

    "But any apps usefulness is only as good as the data it's going to display and unfortunately the bus travel data in Dublin hasn't really all that much improved over the years. It still suffers from operational issues, be that cancellations (that may or may not be updated in the system), shortened services, driver changes along the route and technical issues. Manual system updates keep falling by the wayside and ghost buses are still daily occurrences."

    Having worked on many API's myself, as we often say "Crap In, Crap Out". The new API looks excellent, but it can only be as good as the data input to it. If bad data is getting into it, then that is a "process" issue, rather then a technology one.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,399 Mod ✭✭✭✭bk


    Dublin Bus have a shiny new website.

    They clearly want to hire more people :)

    Unfortunately no way of working out the short fare from the journey planner. Mostly links off to the TFI website for Journey Planner, etc.



  • Registered Users, Registered Users 2 Posts: 8,842 ✭✭✭SuperBowserWorld


    Can confirm

    " from Tuesday 23 May our apps will no longer return real time bus information"


    ...

    Used Next Bus this morning and it worked fine..it's now hanging on me.



  • Registered Users, Registered Users 2 Posts: 132 ✭✭AX636


    Another app called Moovit, reasonably good



  • Registered Users, Registered Users 2 Posts: 1,205 ✭✭✭Citrus_8


    Moovit has a bad reputation of expired timetables. They focus too much to expanding city list, but not maintaining data accuracy.



  • Registered Users, Registered Users 2 Posts: 1,205 ✭✭✭Citrus_8


    I like a new DB website. Funny how colour scheme can make such a huge difference. In comparison, TFI website already looks outdated and dead, but that's just because of a boring colour scheme and some not very clear menu options.

    I admit, job ads on the DB website gives and odd impression that it's a new company looking to open and so looking for a startup staff. I think it's because of how static the first page look, even though they do have some dynamic info (news/announcements). However, I like it much more than the TFI. I also like that DB will continue have timetables, even though it's in a pdf format. That's a bit lazy decision.



  • Registered Users, Registered Users 2 Posts: 2,613 ✭✭✭apache


    The old app is no longer working. I used it earlier. Tried the new one. Don't like it at all. Maybe I just need to get used to it. It's a bit messy.



  • Registered Users, Registered Users 2 Posts: 1,542 ✭✭✭p_haugh


    Looks like they simply shut off the Dublin Bus API. Shame, as the Vehicle ref data from it was quite handy.



  • Registered Users, Registered Users 2 Posts: 1,542 ✭✭✭p_haugh


    The new timetable page looks nice, but I have some (somewhat nitpicky) issues with it.

    • Each route takes up way too much space. They could convey the same info if they made it span more of the screen horizontally, and put the text on one line. Also, the PDF link is the same text as the "Buses From/To" section, so just make that the clickable link.
    • You should be able to type in a route, compared to only being able to select from a drop-down.
    • Only a visual thing, but the search boxes don't clear after you search. So if you select 46a and search, then go back and put in "Blackrock" in the location filter, it shows the routes result for the specified location while still showing 46a in the drop-down menu. Furthermore, if you had searched by location, and then go to try select a route, it will always default to the location value until you manually clear it.

    And if both "Realtime Information" and "Journey Planner" links already redirect to the TFI website, why did Dublin Bus bother with their own timetable page? The TFI site also has a timetable page like the 2 other options...



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  • Registered Users, Registered Users 2 Posts: 762 ✭✭✭smackyB


    Hey folks, Next Bus Dublin developer here. Had some downtime today due to issues with my server and the TFI real-time feed going down too. Not ideal, I’m looking at solutions for making my server more robust in future. There will also be enhancements to the client apps over the coming months.


    Thanks for the support of the app, it’s going over ten years now with over 100k downloads which is a success I had never expected when I posted a very rough first build on these forums all those years ago. Here’s hoping it survives for another decade!

    Cheers, Stephen



  • Registered Users, Registered Users 2 Posts: 18,873 ✭✭✭✭LXFlyer


    You can't even be remotely serious when you suggest that the TFI site has a proper timetable page?

    A timetable should be a clear and easy to read representation of the entire service available on a bus route across the full week. It should give you an overview. It should definitely be available as a pdf file.

    Now on the TFI site you have to select a date and a time, and what do you get? A view of one single departure at a time (if you are on your mobile), and up to eight departures on a desktop.

    There are no pdf files available any more on the TFI site, meaning you have to wade your way through mountains of data to just get a view of what service levels are like.

    They really haven't got a clue (as is evidenced by the completely out of date timetables on display on stops all over Dublin, and indeed across the country).

    It's pathetic.

    So yes, I am glad that the operators are still providing that information, because it's quite clear that the NTA have no idea of how to provide simple information in a clear format, and more importantly, they cannot be bothered to maintain it.

    Like I have said before, they've clearly bitten off more than they can chew, and don't care when people point it out to them.



  • Registered Users, Registered Users 2 Posts: 1,205 ✭✭✭Citrus_8


    I agree with with everything what you have just said, except the need of pdf timetables? I preferred the timetables within the website interface as it was in the previous DB website. I don't mind them to be also available in pdf if anyone wants to download them, but not having within the website, simply on screen doesn't seem good to me. It was so much easier to look up the timetable, especially for those who lives close to the end of the route or are served by only one route. Pdfs are clunky. They may open within the browser as a plugin, but they get downloaded to the phone which is annoying because I then need to go to me downloads folder and if I ever download any other files in future, these timetable pdfs get lost in the list of my downloaded files. I go to check if I can get pdfs opened in Edge on my phone.



  • Registered Users, Registered Users 2 Posts: 1,542 ✭✭✭p_haugh


    Sorry should have phrased that better. The TFI timetables page is by no means a great feature. What I meant was that I'm suprised they didnt just link to that rather than making their own version. I'm glad they did make their own, however.



  • Registered Users, Registered Users 2 Posts: 18,873 ✭✭✭✭LXFlyer


    Just wanted to add that I wasn’t annoyed at you just be clear, but rather the NTA.

    As you can tell this lack of attention to detail is really beginning to annoy me, and my anger is firmly aimed at the incompetence that is being displayed, quite literally, by the NTA.

    It is the small simple things that they keep getting wrong.



  • Registered Users, Registered Users 2 Posts: 1,786 ✭✭✭DownByTheGarden


    I have been using next bus for years but it wasnt working yesterday or today. Tried the TFI Live app since yesterday and its horrible. Any alternatives to these two with real time info. Next bus was a really great app.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,399 Mod ✭✭✭✭bk


    So I stood near a bus stop for about 10 minutes today to see how the TFI Live and other apps do versus reality. Now this is a busy bus stop with about half a dozen core routes stop at it and a TFI realtime screen.

    First of all it seems the TFI app almost perfectly matches the TFI realtime screen. It looks like both are now using the same API, which is great for consistency.

    The TFI Live app and realtime screen were pretty much spot on with the buses that were scheduled to arrive and when they arrived. Two buses came back to back which were in the reverse order, but definitely not a big deal.

    Unfortunately it looks like Google Maps, Citymapper and the bustimes.org stop info seem to be using completely different data (probably schedule) and were completely off with reality. For instance they were all saying a bus for a particular route would come in 10 minutes, when the TFI app/screen were saying it is coming now and it did in reality (though don't know if early or late per schedule).

    As an aside, for Google Maps, I wonder if the journey planner might be using the realtime data, just the bus stop data is wrong, like Bustimes.org whose bus data is wrong, but the buses on the map are correct. Must try this out.

    So fair play, in my little experiment, the realtime data and app seem to work well and are reflected in the new TFI app. A pity that Citmapper and other apps are using different data, hopefully they get updated to the same soon.

    As an aside, I didn't use the Next Bus Dublin app at the stop, but trying it now, it looks like it is as it matches the TFI Live app.



  • Registered Users, Registered Users 2 Posts: 18,873 ✭✭✭✭LXFlyer


    The best way to use the bustimes.org site is to use the maps, and look at where the live positions of buses are, though surely?

    That is accurate in my experience.

    Seeing where a bus actually is, is to my mind, far more useful.



  • Registered Users, Registered Users 2 Posts: 10,383 ✭✭✭✭Hurrache



    It tis.

    I use them regularly to check the scheduled bus is actually running (remember that period in which buses regularly didn't turn up when DB initially claimed unforeseen circumstances before admitting it was illness) and that the Luas hasn't been delayed.

    And because I know the timetable of the buses I connect to I regularly spot the app just not providing them as connections in my planned journey.

    The older Journey Planner didn't have the same problem and during the period when both were active you could compare their results for the same journey and see the missed journeys the new app wouldn't suggest.

    Yes, it can be argued that it's an issue with the API and the data it returns, but it shows how poor the testing it went through was and obviously didn't use the returned data from the previous iteration for regression purposes.


    Re. the new Dublin Bus website, I don't want to be downloading and storing PDFs of timetables for routes, I much preferred the old timetable pages particularly if it's for a route you might only get once or twice plus it means you're always looking at the most up to date schedule.



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  • Registered Users, Registered Users 2 Posts: 18,873 ✭✭✭✭LXFlyer


    The Dublin Bus pdf timetable files just open on both my phone and laptop, and certainly aren’t downloaded or stored.

    I am not sure why people are finding that they do?



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