Weird banking error and possible GDPR breach?

I didn’t say it was weird, I said if he was talking to his father about balance of his account why birch and moan when his father knows the balance of his account. Time for you to actually understand posts.

Because he likely said something like "I checked the balance of my account recently and it was lower than I expected and there was a withdrawal for x amount" not "I checked the balance on my account recently and instead of it being y it was z" you don't have to disclose the balance to discuss it being different to what you expected.

Op didn't give exactly what he said, you've made the assumption he told his dad his balance based on I'm not sure what, I'm just saying they could easily have discussed the amount of withdrawal without disclosing the balance.

OP said

In the meantime I happened to be speaking with my dad and he noticed the sum of money being the same as what he had withdrawn a few weeks earlier.

and later

My dad copped the phuck up when I spoke to him and he recognised the amounts mentioned

No mention of discussion of balance just the withdrawal amount.

Ok. Fair enough. Apologies.

So you got what you wanted, €€€ from the bank.

Poor cashier trying to do your father a favour and dragged over the coals for it.

I'm sure they're glad you have moved bank.

So did you reprimand your father aswell because he is also to blame?

delighted for you. That is what the GDPR and Data Protection roll out is all about, that is why it was introduced in 2018. ALL companies, private and public had to be trained and are expected to adhere to good practice around GDPR. This includes financial institutions especially plus hospitals ,doctors, insurance companies and all government departments. There is a comprehensive list of rules and regulations and what happened to you and your Dad was a clear breach of GDPR. The bank knew this, a report was made to the Data Commissioner and the bank admitted responsibility.

These measures are not there so people can kick up a fuss and get a goodwill gesture, they are there to protect each and every one of us! They are for the consumer. For decades ordinary citizens had no say if the banks messed up, fingers were pointed at the customers, not the banks (I worked in banking for over 20 years). Now customers have been given more protection and have a route for complaint.

I honestly don't know why posters here are so small minded and begrudging. How would they feel if their bank statement was posted out to their neighbour? Or someone down the street with the same name was given their bank balances? We give out about everything yet when we are given legally backed routes to follow up mistakes made by banks, government department and big business , we complain about it? GDPR is there to protect all of us!

Mick - Based on the information given to the teller by your FATHER the teller opened up an account supposedly with a slightly different name, different address and which includes your partners name. I agree that the blame lies with the bank but your dad is also at fault because he obviously for whatever reason on purpose gave wrong information. The tellers couldnt have opened your account without your dad giving them that slightly different address you speak of ie. he gave your slightly different address rather than his own. Why didnt he give his own address which by your own admission is slightly different to yours? In banks one the identifiers is your address - so that means your dad gave a wrong address for himself. You seem to miss this very important point.

Im glad you got compensation but it does also look like your dad may have being trying to defraud you. Your case is not as simple as the bank being wrong.

Ah come on now your is story is getting very unbelievable. How the hell did they access the account if your Dad gave them no information?

Your the one not getting it - he would have had to have given the wrong address. If no account details were given the bank ask name and address to search - he gave your address which you say is slightly different. Fair enough on the name but the address was different - as you say in your posts earlier. I can understand how this could arise if name and address were the same but in your case address was slightly different. This means the teller couldnt have accessed the account any other way but by the info provided by your father - which was obviously your address.

Im with AIB - a few years ago an extra line was added to my address with the bank unknown to me. I couldnt access my account by phone or counter because without a card as verification was by address.

I have no desire to argue it anymore with you but your a fool if you dont see the issue. Now it could be due to your fathers age and memory problems or your dad knew exactly what he was doing and wanted to take money from your account hoping it may go unnoticed.

What do you think was different in GDPR in Banks that wasn’t there in Ireland in the 1988 and 2003 Acts?

Why should an old person without the required ID to make a transaction be served?

It doesn't matter how old a person is there is a minimum requirement for ID for any transaction and the OP's father didn't have it on him.

This doesn't seem to have been a transaction where the staff should have done anything other than apply the rules. This wasn't someone who wanted to get a small amount of money out so they could get the weeks shopping and have money for the bus fare home. From the OP's description this was a one off transaction for a LARGE sum of money and so I'd expect anyone doing that sort of business in a bank to turn up with the relevant ID and information.