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Weird banking error and possible GDPR breach?

24

Comments

  • Registered Users, Registered Users 2 Posts: 110 ✭✭MicK10rt


    So your assumption is that I made the whole thing up. Your entitled you your opinion. Read the opening synopsis closely. It's a synopsis not the entire detailed story as that would take far too much energy to write.

    Btw, just to make you feel better, my dad didn't cop the mistake, like many elderly Irish of a certain vintage, he does not use internet banking, he had no clue how much was in the account, my mother (now deceased) handled "the money". My dad knew he had money in his account, but no idea how much and not does that fact even bother him. My dad copped the phuck up when I spoke to him and he recognised the amounts mentioned. I don't see the issue?

    I do agree that he bank has been negligent but I am now confident having spoken with others that a GDPR breech is likely.



  • Registered Users, Registered Users 2 Posts: 110 ✭✭MicK10rt


    No dad was never in charge of his money, my late mother was. They would have had accounts in various banks this being only one. My dad is in his 70's and doesn't do internet banking or anything. He would not have known how much was in the account, in fact as per my original post, he was surprised that in one of my accounts there was nothing, he remembers saying to the cashier "I'm sure I had something in there". Money is not his "thing". At the end of the day the cashier gave money to someone who wasn't the account holder, that fact stil stands, regardless of the "aftermath" so to speak.



  • Registered Users, Registered Users 2 Posts: 7,301 ✭✭✭Allinall




  • Registered Users, Registered Users 2 Posts: 8,249 ✭✭✭joeguevara


    Do you mean theft? I think larceny was abolished in 2002 in Ireland.



  • Registered Users, Registered Users 2 Posts: 1,920 ✭✭✭micar


    So...you both have an account with the same name and address.

    The only distinguishable feature is the DOB.

    The error can so easily happen.

    If there is a data breach.....then it's on the lower end.

    TBH...get the bank to resolve the amounts sitting in both or just ask your dad to transfer the amount to you.

    Then.....just move on.

    Perhaps change the address.



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  • Registered Users, Registered Users 2 Posts: 110 ✭✭MicK10rt


    Address is similar but not the same. We live next door. There are many mnay of us who were named after our parents, so I don't believe this is a unique isolated event. When I open a bank account i enter into a contract with that bank that my money and personal data wil be kept safe. To say that the error was caused by having a similar name and address is a fob off. There are security measures in place (or should be in this case) to prevent such things happening, otherwise it would be a free for all. The bank failed to carry out the neccesary checks and as such they broke the contractual agreement that was in place.

    My concern is that this could happen to others. I'm bemused by the banks responce that thhis is simply a small mistake and that all is good. Surely there is a bigger issue here. How can anyone go into the bank and access another individuals account.



  • Moderators, Business & Finance Moderators Posts: 10,830 Mod ✭✭✭✭Jim2007


    It was an unfortunate human error, these things do happen, but if you feel in a generous mood by all means go and consult a solicitor, they will relieve you of a couple of hundred Euro and help you make a complaint to the Dara Commissioner which will get you absolutely no where.

    In trying to help your dad a clerk made a serious mistake like most people do at work from time to time. It was corrected and you suffered no financial loss at the end of the day. You can rest assured that it will not happen again because from now on they will play it strictly by the rules even if it means refusing you or your father service because of some minor technicality.

    As for your confidence in the bank, that is entirely up to you, but there is no guarantee that a data breach will not occur at which ever bank you move to in the future.

    If it gives you any satisfaction, it’s probably cost the clerk any bonus they might have qualified for and it will have a serious impact on their future with the bank. Everyone makes mistakes, but failing to report it to management in a bank makes you unreliable and that is very career limiting in an environment where you have to rely on the people you employ.



  • Registered Users, Registered Users 2 Posts: 3,033 ✭✭✭endofrainbow


    Yellow pack was Quinnsworth's own brand back in the day.

    Lower price and lower quality so untrained, cheaper staff were referred to as 'yellow packs'.



  • Registered Users, Registered Users 2 Posts: 1,920 ✭✭✭micar


    There aren't that many people out there who have the same name as one of their parents.

    The error was caused because you have same name and very similar addresses.....it's not a fob off by the bank.

    You're trying to make a bigger issue than it needs to be especially when you think that this type of error isn't isolated and similar error might have occurred in the past......honestly.....who cares. It doesn't concern you.

    It seems you want to go on some 1 man crusade.

    Don't worry...the bank will be investigating what happened and will to do additional staff training and review their processes and procedures......none of this should be of your concern.

    If your dad needs to go back in...make sure he his account details with him.

    A lesson for parents out there.....don't give your kid the same name as you. It's will cause all sorts of problem in 20+ years.



  • Registered Users, Registered Users 2 Posts: 1,297 ✭✭✭Count Dracula


    OP, sorry.

    I am too tired, to count the rest of the holes in your story.

    Sorry for your troubles and for dragging your Dad into this mess you made up.



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  • Registered Users, Registered Users 2 Posts: 110 ✭✭MicK10rt


    Jesus you must work for the bank, maybe you were one of the ones I spoke to. Same attitude, dismissive. You've giving your two cents here now sling your hook.....



  • Registered Users, Registered Users 2 Posts: 110 ✭✭MicK10rt


    Why would I need a solicitors help? I spoke with the commission on Friday evening and on their advice I have submitted my side of the story and reported my concerns about my data being shared.



  • Registered Users, Registered Users 2 Posts: 110 ✭✭MicK10rt




  • Registered Users, Registered Users 2 Posts: 1,920 ✭✭✭micar


    I don't work for a bank and never have.

    You're on here looking people to agree with you so you can justify some action you'd like to take.

    Do whatever ever the hell you want?

    It's all a big mad conspiracy.



  • Moderators, Sports Moderators Posts: 26,005 Mod ✭✭✭✭CramCycle


    Other than the bank manager apologizing and confirming that the clerk's are getting retrained, what more do you want?

    The real concern from a bank managers point of view is your father gave his address, when they typed in the street name, both yours and his address would have been there. It should have been obvious that there were two different numbers. In reality, all that happened was the clerk on autopilot clicked the first address, thinking it was all the same, and didn't do a DOB or signature check (I've actually been stopped on the signature one which surprised me).

    Your Dad now knows what you have in one single account, this seems to be your partner's issue, for whatever reason. This can't be rectified, so once the apology is made and retraining done, that's it.

    You could have been a real ass and just demanded the money returned to your account and not involved your dad. You didn't so time to move on and that's it.



  • Registered Users, Registered Users 2 Posts: 8,249 ✭✭✭Trampas


    How do you know your dad didn’t give them your address or cashier missed heard him? You say he’s elderly and had few details on him. Maybe the bank should have refused him unless he had his bank card. Probably start a different thread then.

    What do you want to make you feel happy?



  • Registered Users, Registered Users 2 Posts: 2,436 ✭✭✭dartboardio


    not necessarily, some cashiers can be pretty lax. When I was a student I used to always forget my ID/bank card and needed to withdraw money from my bank account in branch.. More often than not, they happily gave me my money without any ID/ bank card after they came to somewhat know me to see me, shows they are happy to bend the rules / be a bit careless at times. Not good enough imo if they just handed out money to someone else from his sons bank account



  • Registered Users, Registered Users 2 Posts: 9,436 ✭✭✭markpb


    Lots of people here seem to think that a debit card is required to make a withdrawal and the cashier went a bit rogue in this case. This absolutely isn’t the case, most (all?) banks will let you make a withdrawal once you know some of your account details and have ID. They’re not in the business of denying someone access to their money just because they don’t have a debit card with them.



  • Registered Users, Registered Users 2 Posts: 5,822 ✭✭✭Deeec


    OP I agree it shouldn't have happened. But the error seems to have been caused by your dad.

    Your dad it would appear went to the bank with no bank card and no bank account number/statement. The cashier searched based on name and address and your details came up. Your father most probably agreed that your account was his. The cashier couldnt have known that there was another person of that name at the same address - your dad probably should have said to her to double check that this was the correct account. Now the bank should have used bank card and date of birth(Id) to verify but didn't - you should query this.

    My dad and brother also have the same name and address - live next door. To avoid issues with post etc my brother changes his address slightly by using a house name. They also use jnr and snr after their names. You should add jnr onto your account name in the bank. I also know from a friend who works in a bank that they are only able to see limited info - it's possible they not be able to see the date of birth of a customer as identifiers are usually only name and address.

    By the sounds of it also your dad is not capable of looking after financial matters. At his age It would be no harm for the family to consider getting power of attorney for him so you could help him out with financial issues.



  • Registered Users, Registered Users 2 Posts: 31,843 ✭✭✭✭AndrewJRenko




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  • Registered Users, Registered Users 2 Posts: 110 ✭✭MicK10rt


    Thing is there is Jnr and senior and as stated the address is slightly different. If it was as easy as going in and playing "the fool" so to speak it would be easy for anyone to commit theft from the bank. I'm sorry but this is definitely the fault of the bank and lax attitude of the cashier. Probably a company wide thing listening to some on here.



  • Registered Users, Registered Users 2 Posts: 13,688 ✭✭✭✭Purple Mountain


    You're assuming that the address was a village/town when you say street number.

    I live in a country area and approximately 20 houses have the exact same address, ie the same townsland.

    Many of us share the same surnames too!

    To thine own self be true



  • Registered Users, Registered Users 2 Posts: 5,822 ✭✭✭Deeec


    I dont think you mentioned this before ( re jnr/snr) - this is very relevant.

    If jnr was on the bank account you should argue this with the bank - the cashier should have realised that the elderly man on front of them was unlikely to be the 'jnr'. If your dad said his correct address your ' slightly' different address shouldnt have come up.



  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail




  • Registered Users, Registered Users 2 Posts: 10,818 ✭✭✭✭Marcusm


    That hasn’t been a crime in Ireland since 2001; you would be looking to assert a theft or fraud offence and neither would be probable because of the absence of intent. The OP’s claim against the bank for the funds in his account remains notwithstanding any purported withdrawal. There is no suggestion that the father dishonestly sought to appropriate the son’s money.


    the issue if there is one is the inappropriate or possibly unlawful disclosure of private data.



  • Moderators, Business & Finance Moderators Posts: 10,830 Mod ✭✭✭✭Jim2007




    Well you were doing sort of OK up to this....


    You need to pay someone to tell you what you don't want to hear.... and the authorities always tell callers to submit a complaint, it's easier that way. But do come back and let us know how you get on.



  • Moderators, Sports Moderators Posts: 26,005 Mod ✭✭✭✭CramCycle


    OP said the address was similar but different. So there is a difference but it's minor.

    I too live in the country, most of us are well aware of people with the same address



  • Registered Users, Registered Users 2 Posts: 8,249 ✭✭✭joeguevara


    I’ve already asked this and was ignored. Every reply there is additional information shoehorned in like a whodunnit mystery.



  • Registered Users, Registered Users 2 Posts: 110 ✭✭MicK10rt


    Well, for a start I'd like to see disciplinary action taken against the cashier. I'd like an apology, and I like to bank the out in writing exactly what has gone wrong and how they will insure nothing similar happens again. I would also like the comission to establish what if any data breach took place. So far the bank have fallen short on all of the above.



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  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail


    Any disciplinary action against the cashier will be internal only. The cashier is entitled to their privacy as well. I'm sure you will get an apology and a promise it won't happen again



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