Amazon problem

Discodog · 28-01-2023 04:24PM #1

Note: I have also posted in the banking forum as I wondered if anyone knew the procedure.

I returned a faulty item to Amazon & they agreed a refund. But, despite me telling them not to, they sent the refund to my now defunct 3 Money Card. Amazon say there's noting they can do. How can I get my money back ?

walterking · 28-01-2023 04:29PM

contact 3 money and ask them what will happen

3Moneyfundsreturn@emlpayments.com

Jim_Hodge · 28-01-2023 04:50PM

Its extremely difficult to get any seller to refund to anything but the card or payment type used at purchase. It's not really Amazon's concern. Contact the card company.

Discodog · 28-01-2023 05:45PM

https://www.boards.ie/discussion/comment/120170160#Comment_120170160

I don't get why Amazon can only refund on the original card. At the time they agreed to give it as a gift card balance.

walterking · 29-01-2023 01:29PM

https://www.boards.ie/discussion/comment/120170297#Comment_120170297

That would be the only other option. But that would be up to them.

But you will save yourself a lot of hassle by contacting 3money first and get it from them what happens. Then you are no longer guessing

Cabaal · 30-01-2023 06:24AM

https://www.boards.ie/discussion/comment/120170297#Comment_120170297

I'd imagine it might be to reduce fraud, enabling refunds to any random card other then the original payment card would be open to a stupid amount of abuse and fraud.

Discodog · 30-01-2023 01:14PM

https://www.boards.ie/discussion/comment/120176059#Comment_120176059

Then they should of told me instead of offering to put on a gift card.

Cabaal · 31-01-2023 07:43AM

https://www.boards.ie/discussion/comment/120177386#Comment_120177386

General CS aren't going to tell you that, doing so is only going to lead to a customer getting into some silly debate with them.

Instead its easier to just say they can't change a refund to a different card and the option is refund to the original or you can get a gift card,

GBX · 01-02-2023 01:52PM

Their system is likely automated to refund to the original card, even if they offered to give it to you on a gift card. That would be another step in their refund process that was obviously missed. As above, I'd get onto 3 money and see where you get.

Discodog · 01-02-2023 07:33PM

They want a whole pile of info including photo id. I am beginning to think that, where a warranty might be involved, it might be best to buy a gift card & then use that for the purchase.

walterking · 01-02-2023 07:45PM

https://www.boards.ie/discussion/comment/120188886#Comment_120188886

They want standard ID information. I'm assuming the value is over €50.

EU anti money laundering rules are probably coming into play as you can only have a €50 undocumented gift card purchase online. Just pass the info to them and get the refund.

Discodog · 01-02-2023 09:24PM

Value is €18

Amazon problem

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