Incorrect clearance/VAT charges/Missing IOSS number with An Post/Addresspal ***See First Post***

Returned to sender

Everything related to the order was handled by Amazon. The issue arose when the seller did not breakdown the order into "cost of goods + UK Vat". They just gave a total cost to Amazon.

An post handled the customs fee. Per revenue website, to get a refund on the import fees deposit, you contact the delivery company who took the fee and they should request a refund from revenue.

They handle it no differently to any other mail handlers (both in Ireland and abroad) dealing with customs and VAT that uses resources for no return when senders don't follow basic instructions.

My package was taken. Didn't come to me or get returned to sender.

I don't disagree with you, but you are splitting hairs.

At the end of the day, either Revenue or An Post have over €450 of my money and neither of them are being very cooperative in resolving the issue.

Next year when I go to pay my tax bill, if I haven't recieved my money back, I will be docking it from what I owe.

You've hijacked this tread with a totally different issue to what the OP had, hence your posts make little sense.

But I'm guessing

1 - you bought from a marketplace seller on amazon

2 - The seller did not fill in the very basic requirements for ex vat value.

3 - The seller put the total value including UK vat on the parcel and charged you that amount

4 - an post, quite correctly, used the value on the parcel as the value for customs purposes.

5 - you paid the taxes and duties and got delivery

6 - You then changed your mind and had an issue with the taxes charged (higher than they should be due to the error by the seller)

7 - You have returned the item

8 - You have proof that the item has been returned and can show the refund on your card

9 - you have followed the revenue instructions to the letter https://www.revenue.ie/en/customs/individuals/buying-online-personal/claim-refund.aspx#

10 - this request is laid out in a professional manner with just the details requested and not some long winded moan about the issue - which was ENTIRELY the fault of the seller.

If you have sent in the details with ALL of the information provided, then its a waiting game. Even in business and using customs agents, a refund can take 3 months.

But there is absolutely nothing whatsoever in your posts that show any blame with anpost or revenue. It is 100% the fault of the sender. Send your rant to them for not following very basic procedure

So I'll guess everything I said about your issue is correct and I will repeat again. It was the SELLER that was at fault. NOT An Post.

You did hijack the thread with a load of rubbish about an post when it was the seller you bought from made a very elementary error.

I answered the OP with the most probable reason - again a seller not filling in information correctly and the buyer not understanding the charges here. The OP had "free delivery" but as the company did not give a delivery value, the standard delivery fee is used (international practice).

As the OP's purchase was over €150, duty applied. Duty on clothing is from 8% - 20%

The weirdfish site states that taxes and duties may be due, but say it up to the customer to check. In other words the site that the op bought from couldn't give a damn and probably can't be bothered to correctly fill out paperwork.

True, they are awful at times, but thats biassed as hell because almost no-one who has a good experience with them and gets their post will leave a review.

I've only ever had very positive dealings with them but found the postal services in Germany and France impossible to deal with, grossly inefficient, and manifestly unwilling to provide any customer service, while having inordinate delays in delivering even ordinary letter post. I'm ignoring nothing but emphasising that the problems raised here were the direct result of the senders' errors or omissions and it is to them that disputes should be directed. I can't speak for walterking and don't know what they posted without reading back the thread.

Hi Guys,

Thank you for all your comments

Just to put this to bed.

I mailed An Post at this address eCommChargeQuery@anpost.ie they are doing a re-evaluation based on a copy of the actual invoice.

Their word, not mine.

I have not received my money yet, but they are comuniating.

Tanka

No, I was told that was the rule, that Vat is applied on full retail value and not on sale price. Paying an extra 50% sucks, sorry you got stung :/

Seems like a ridiculous rule.