Imagine LTE Rural Broadband

JoeA3 · 08-11-2022 09:18PM

https://www.boards.ie/discussion/comment/119850991#Comment_119850991

Mine was also down this morning up until about 8am (Galway), so it must have been a widespread issue.

And I've noticed that their online portal for checking data usage appears to be borked again since that outage. Its only showing 0.2GB usage for me today and thats definitely not right! I couldn't care less what it shows tbh but the feckers will still send me their snotty "excessive usage" email in or around the 25th of the month, as per. Except now I can't even keep an eye on the usage level...

kippy · 08-11-2022 09:21PM

https://www.boards.ie/discussion/comment/119820799#Comment_119820799

TBF any use of YouTube and/or Netflix on the network, particularly on a device capable of 4k is gonna eat data.

I recently upgraded the router in the house for another reason however a side benefit of the new one is traffic analysis. YouTube is top followed closely by Netflix, both consuming tens of gig on a daily basis. Granted the kids would use a good bit of this but it was a lot more traffic than I would have estimated.

JoeA3 · 08-11-2022 09:25PM

https://www.boards.ie/discussion/comment/119851009#Comment_119851009

Yeah, I have youTube premium too and that probably means my daughter is freely streaming 4K Barbie videos!! I must tweak my YouTube settings...

JoeA3 · 17-11-2022 04:30PM

OK, so something is very off here and I'm beginning to think that Imagine haven't a clue how much data their customers are actually using.

So I complained a few posts ago in this thread that I was sailing very close to the monthly 1TB limit, using 30GB+ per day even though I really don't think my usage feels that excessive. I do WFH, but no gaming and relatively moderate usage of streaming services, etc.

Anyway, in the last week or 10 days, my daily usage seems to have fallen back really significantly and I genuinely have not deliberately changed my usage pattern at all. According to their online portal I'm only using 12-15GB a day now. It was double that a fortnight ago! I don't understand how thats possible and the only explanation I can think of is that their data monitors are unreliable to say the least.

Quin_Dub · 22-11-2022 01:02PM

Imagine being a bit sneaky.

Got a call from them today telling me that as a valued customer I was entitled to a 25% discount for 6 months if I signed on for a new 18 month contract.

My location went "Ready to order" last week for NBI Fibre.

I wonder how many people they might catch out who aren't aware that Fibre is now available??

JoeA3 · 22-11-2022 01:06PM

Yeah they're definitely trying various tactics now that FTTH is becoming more available...

I've noticed that they're now offering 3 different packages - €34.99 for a 250GB per month, €44.99 for 500GB and the 1Tb for €59.99.

Quin_Dub · 22-11-2022 02:45PM

https://www.boards.ie/discussion/comment/119906671#Comment_119906671

They made some reference to me being entitled to a discount and an upgrade , but we never got as far as discussing the upgrade after I declined the discount/new contract.

Wonder if they were going to offer something better than the 1TB/month as I can't think of any other "upgrade" they might be able to offer.

JoeA3 · 22-11-2022 08:16PM

https://www.boards.ie/discussion/comment/119907209#Comment_119907209

Highly unlikely the "upgrade" is a higher data cap. 1Tb is the max they currently offer (even to "business" customers!) so you'd really wonder what they're up to... If I get that call I will press them to elaborate what exactly this "upgrade" is!

If it actually was an increase on the data cap I'd possibly be interested, but as I mentioned in my previous post, my usage (according to their data counters on their portal) has inexplicably dipped significantly. I am barely exceeding ~12GB a day this past week, I can't understand it tbh!

Stewball · 23-11-2022 11:21AM

I used the coverage checker on their website and got a message saying my area is fully subscribed and I'll be put on a waiting list.

Quin_Dub · 29-11-2022 09:37AM

https://www.boards.ie/discussion/comment/119908624#Comment_119908624

I called them yesterday to officially cancel the service - My NBI 1gb connection is being installed this week and they offered me 50% off for 18 months to try to get me to stay.

No mention of any other kind of upgrades though..

I didn't take the offer.

JoeA3 · 29-11-2022 09:39AM

https://www.boards.ie/discussion/comment/119934230#Comment_119934230

That tactic would make me want to stay with them even less... I hate that they'll offer 50% discounts just like that over the phone but if you had a problem in the previous 18 months or asked them to discount it they'd have flat out said NO!

Quin_Dub · 29-11-2022 09:50AM

https://www.boards.ie/discussion/comment/119934234#Comment_119934234

Agreed..

To be fair , the service has been fairly stable for me over the last year or so since they added a new connection point in my area which reduced contention etc. but I haven't heard a word from them other than when I might have called about a problem.

Then the week that NBI becomes available for install they are calling me "because I'm such a valued customer" and offering me 25% off if I sign on for a new 18 month contract and when I call to cancel they offer me a full 50% off for the entire 18 month contract to try to get me to stay.

Where were those offers over the last 4+ years when I've been with them and out of contract?

The fact that they knew I had no alternative to them during that period is telling.

Donutz · 05-12-2022 10:06AM

My service is down in Fedamore Co Limerick since yesterday morning.

I was told I would be waiting 5 to 7 days for a callback to arrange an engineer visit. Does anybody know if there is anything I can say or do to get them to call out faster?

mossie · 10-12-2022 12:30PM

Absolutely unusable service now at evenings and weekends. Netflix buffering constantly. Imagine says all fine, just reduce Netflix to SD. Stuck with them for 2 years before NBI comes my way. Joke service

NakQuada · 12-12-2022 11:02AM

Guys is anyone having an issue with gaming on EU servers?

If I do a Speedtest I get a nice high download speed (60+mbps, and a relatively low ping of 30ms or so) and all seems well. But if I want to game it's completely different. Depending on the game, my average ping is about 80-90ms when connected to EU servers, then occasionally I start a new round of Rocket League or something and boom, 50ms ping for the match because I'm most probably on an Irish server. This is on PC btw via ethernet into a pfSense box where I can monitor network traffic.

It seems to me that somewhere upstream there is a bottleneck and Imagine aren't bothered to do anything about it. This has been ongoing now for approx 18 months. Cannot wait for NBI.

Quin_Dub · 12-12-2022 11:11AM

https://www.boards.ie/discussion/comment/119986545#Comment_119986545

Have you tried changing the DNS servers away from the Imagine ones?

Try the cloudflare ones (1.1.1.1 and 1.0.0.1) to see if that helps.

NakQuada · 12-12-2022 12:56PM

https://www.boards.ie/discussion/comment/119986580#Comment_119986580

Aye, have DNS set to use gDNS at 8.8.8.8 / 8.8.4.4 but I'll give the cloudflare ones a go and let you know, cheers!

Tommy Lagahan · 12-12-2022 03:41PM

Is everyone else's usage page on the imagine portal completely borked still? Its showing some usage now - only peak though, its not showing off peak at all. "Total usage" is still showing 0. I've definitely done a rake of large downloads in off peak hours already this month (around 100 or so GB of steam updates). Bit concerned about this since there's relatives home for all of this month that'll drive usage up a good bit. Was already averaging 500-700GB just myself.

JoeA3 · 12-12-2022 03:51PM

https://www.boards.ie/discussion/comment/119987811#Comment_119987811

Yep, same here. Off-peak always shows zero (but does show an un-realistically low number in the summary page). The Total usage is always zero too. Total peak does show values but they mainly seem lower than they should be. Up until 2 months ago I was sailing close to the 1TB usage cap every other month. Now, according to their stats, I'm barely averaging 5-6GB per day! It doesn't add up, but if they stop pestering me with their passive aggressive fair usage emails, I won't complain.

Tommy Lagahan · 12-12-2022 04:09PM

https://www.boards.ie/discussion/comment/119987838#Comment_119987838

Have ye got any of those passive aggressive emails the last 2 months? I got one or 2 before as well after grabbing some games on steam sales and driving the usage thru the roof. It might actually come in handy to get one this month for myself so I can see if im actually sailing up to the limit. I re-enabled the traffic monitor on my bridged ASUS router there today but from the 1st til today wont have been monitored. You'd wonder if they would actually be able to enforce a fair usage policy breakage if you cant even see what you're using anyway.

JoeA3 · 12-12-2022 04:17PM

https://www.boards.ie/discussion/comment/119987902#Comment_119987902

Yep, I've had a few of them but the last one was September I think. At that time, their portal was telling me I was using up on 30-35 GB a day. Ever since mid November its dropped back to under 10GB on average. So the emails have stopped!

Tommy Lagahan · 12-12-2022 04:18PM

https://www.boards.ie/discussion/comment/119987940#Comment_119987940

Cheers, sounds like they can't even track it accurately themselves - probably be safe enough so!

JoeA3 · 12-12-2022 04:27PM

https://www.boards.ie/discussion/comment/119987942#Comment_119987942

Thats the frustrating thing. Its clear that they're incapable of reliably tracking the data usage themselves. So its a complete farce if I had the opposite problem to the one I am having today - if the portal was telling me I was using 40+ GB a day I'd be in trouble and I'd be getting those emails and I expect the "customer support" would be less than sympathetic.

So, just incase that does ever happen, I've taken a few screenshots recently of the data shown on the portal, incase it goes the other way some month and I have to argue with them that their measurement is way off whack.

JoeA3 · 14-12-2022 10:40AM

looks like they have “fixed” the data counter 🙄

Look at my usage yesterday compared to the previous days! And I’m up at 5GB already today at 10:30am. It doesn’t make sense.

Tommy Lagahan · 15-12-2022 11:05AM

https://www.boards.ie/discussion/comment/119995012#Comment_119995012

I noticed the same, router (last 24 hours):

Imagine portal

Its a bit off cos i cant select just yesterday in the asus router but close enough. They must be listening I shoulda said nothin!

mossie · 15-12-2022 01:21PM

I've been trying to access it on my phone and work PC and in both it said I'm using a non Irish IP address so won't show me. I am absolutely using an Irish IP on both no VPN etc

mossie · 09-01-2023 01:42PM

Anyone in North Cork (Kanturk / Newmarket) know of a viable alternative to Imagine? Completely unusable for streaming 6pm to midnight and most of the day at weekends. Imagine say it's fine but definitely not.

dunleas · 09-01-2023 07:46PM

Given up using during the day for WFH. Have a 3 SIM in a router for work. Imagine does struggle during the evening but we have learnt to live with it. Have you checked Comreg ? Any mobile providers in your area with a decent 4G/5G signal?

mossie · 09-01-2023 09:09PM

https://www.boards.ie/discussion/comment/120087234#Comment_120087234

I hadn't thought of comreg. Imagine used to be great for the first 2 years I had it but they're clearly overloading the mast and it's killed the service. Will be at least 18 months for NBI to arrive so probably stuck with them.

Balmark · 22-01-2023 04:58PM

https://www.boards.ie/discussion/comment/120087646#Comment_120087646

I'm in exactly the same boat as you here .. I'm planning to try Three 5g for €40 a month since they'e meant to be now truly unlimited, no caps (can anyone confirm? I might start another thread .. because their site has a * that points to a 750GB cap but there have been bulletins saying there's no cap now )

I was with Three prior to switching to Imagine, with 4g via Rural Wifi and it was woeful at peek times .. I'm just hoping that woeful peek 5g speeds will be better than woeful peek 4g ;)

I've been onto Imagines tech support teams and kept getting the same runaround .. I'm very technical myself and eventually got a technician who admitted to me that it couldn't be a problem on my side .. I left it with 'ok, I'll change when my contract is up'

Imagine broadband is so bad .. I get 2-8mbs peek times ( 3 kids in the house.. that's not good ) and then in the middle of the night I get 120 .. laughable .. I've a lovely speedtest from last year where my down was .5mbs and my upload was about 9mbs hah .. they're just blatantly oversubscribed :/

edit:

here's one :D

https://imagine.speedtestcustom.com/result/9b5b6c30-af70-11eb-be96-47ef638047e6

what a joke

btw .. all my tests were done via ethernet with the device being the only device connected, I was also making sure nothing else was interferring with the test and comparing the speeds shown on the imagine router to what I was seeing .. ie. there were no downloads/updates etc interferring .. their bad performance is consistent during peek times ..

we're at the point where my daughter at 7 years old was going around to make sure anyone who was watching a video was doing so at 480 res and nothing higher!

Imagine LTE Rural Broadband

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