Everlys product wrong size and need exchange ?

PTH2009 · 26-11-2022 01:11AM #1

So I boughtba hoodie in Everlys on the 3rd Nov and have noticed it was the wrong size (only wore the item a handful of times) and feel I paid enough for it so want the correct size etc

From reading the returns policy I'm still covered once I have the receipt (got it emailed to me)

Don't want a refund only to exchange it for the correct size

Will I have any issues returning it ??

Atlantic Dawn · 26-11-2022 01:43AM

I'd assume the tags would still need to be on it.

HorseSea · 26-11-2022 01:50AM

I think since you wore it and there is no fault with the item an exchange would be at their discretion.

razorblunt · 26-11-2022 05:48AM

If you noticed it on first wear and had the tags to hand then theyd probably have accepted an exchange.

Wearing it a couple of times knowing it wasn't right is on you though.

Cabaal · 26-11-2022 06:01AM

Can;t see them taking back, its essentially a second hand product and buyers fault for buying wrong size without first trying it on or trying it on with the tags on it.

walterking · 26-11-2022 06:39AM

So you bought it in one of their physical stores where you had an opportunity to try it on, you have worn it several times and only now notice that you bought a wrong size.

And you want the store to take a loss on it?

Seriously?

I'll tell you now that they won't and should not do anything.

Jim_Hodge · 26-11-2022 10:09AM

You wore it a handful of times? How did you not realise it was the wrong size when you first got it? No way should they exchange at this point. Always try on with the tags attached and if it's wrong exchange it immediately.

AndrewJRenko · 26-11-2022 10:11AM

They’re not obliged to exchange the product because you chose the wrong size. Most retailers will exchange, but they’re not obliged to cover your mistake.