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Electric Ireland

  • 31-10-2022 10:20PM
    #1
    apache
    Registered Users, Registered Users 2 Posts: 2,672 ✭✭✭


    I got my Electric Ireland bill last week and when I went to pay online today it seems I already got the €200 credit and the bill paid and I am in credit. I thought this was going to start being processed tomorrow. Did anyone else check their account and see the credit already there?



Comments

  • #2
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 12,472 ✭✭✭✭Jim_Hodge


    https://www.boards.ie/discussion/2058269890/electric-ireland

    All over the news today that is was being applied from today. I see the credit on my account.



  • #3
    SCOOP 64
    Registered Users, Registered Users 2, Paid Member Posts: 5,699 ✭✭✭SCOOP 64


    Was in my account yesterday.



  • #4
    apache
    Registered Users, Registered Users 2 Posts: 2,672 ✭✭✭apache


    https://www.boards.ie/discussion/comment/119817147#Comment_119817147

    It was all over the news today that it was only going to START processing from tomorrow.



  • #5
    dervoc
    Registered Users, Registered Users 2 Posts: 9 ✭dervoc


    any one having problems getting through to electric Ireland



  • #6
    walterking
    Registered Users, Registered Users 2 Posts: 1,297 ✭✭✭walterking


    https://www.boards.ie/discussion/comment/119823918#Comment_119823918

    They have a message on their website saying that they have huge volumes of calls.


    My guess is that 80% of calls are for queries that can be answered on their website



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  • #7
    [Deleted User]
    Posts: 895 ✭✭✭ [Deleted User]


    https://www.boards.ie/discussion/comment/119823918#Comment_119823918

    Took me 19 mins on hold this AM to get to talk to sales team about a renewal.

    (and no to the other poster - couldn’t be sorted online)



  • #8
    happym
    Registered Users, Registered Users 2 Posts: 33 ✭happym


    Sadly their website gives different info on the same thing in different places AND if you do get through to a person, they have different info again.

    I am downloading the smart meter data regularly to try & get an idea what (1st) bill will be.

    Cannot get anyone today : the power was off in my area yesterday from 9.40 to 17.45 approx. Today's download has USAGE for those times while I was using a flask, Battery radio and candle towards evening

    I am hopping mad, but also wondering what the excuse will be.

    The Regulator for Utilities says I must lodge a complaint with provider before contacting them

    But I can't contact the Feckers, nor find a complaint form on their awful site

    Marie



  • #9
    walterking
    Registered Users, Registered Users 2 Posts: 1,297 ✭✭✭walterking


    https://www.boards.ie/discussion/comment/119826633#Comment_119826633

    But the delays are caused by a huge volume of callers with minor queries that the answers can be found online - that causes a delay to those with queries that cannot be answered online like yourself



  • #10
    happym
    Registered Users, Registered Users 2 Posts: 33 ✭happym


    To add to my earlier post. I found an email address, and send my complaint.. There is no chat available.. Got an immediate automated response, saying it now takes 8 days to respond to emails. This is MAD, they made tens of millions from us suckers and won't spend it to SERVE 😕(ha feckin' ha) us.

    And cannot get on to Reg. Utilities without a complaint.

    Might be worth going to my local (very active) TD.

    M



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