If you have a new account but are having problems posting or verifying your account, please email us on for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact
Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Electric Ireland

  • 31-10-2022 10:20pm
    Registered Users Posts: 2,350 ✭✭✭

    I got my Electric Ireland bill last week and when I went to pay online today it seems I already got the €200 credit and the bill paid and I am in credit. I thought this was going to start being processed tomorrow. Did anyone else check their account and see the credit already there?


  • Registered Users Posts: 10,413 ✭✭✭✭Jim_Hodge

    All over the news today that is was being applied from today. I see the credit on my account.

  • Registered Users Posts: 5,206 ✭✭✭SCOOP 64

    Was in my account yesterday.

  • Registered Users Posts: 2,350 ✭✭✭apache

    It was all over the news today that it was only going to START processing from tomorrow.

  • Registered Users Posts: 9 dervoc

    any one having problems getting through to electric Ireland

  • Registered Users Posts: 1,297 ✭✭✭walterking

    They have a message on their website saying that they have huge volumes of calls.

    My guess is that 80% of calls are for queries that can be answered on their website

  • Advertisement
  • Posts: 0 [Deleted User]

    Took me 19 mins on hold this AM to get to talk to sales team about a renewal.

    (and no to the other poster - couldn’t be sorted online)

  • Registered Users Posts: 32 happym

    Sadly their website gives different info on the same thing in different places AND if you do get through to a person, they have different info again.

    I am downloading the smart meter data regularly to try & get an idea what (1st) bill will be.

    Cannot get anyone today : the power was off in my area yesterday from 9.40 to 17.45 approx. Today's download has USAGE for those times while I was using a flask, Battery radio and candle towards evening

    I am hopping mad, but also wondering what the excuse will be.

    The Regulator for Utilities says I must lodge a complaint with provider before contacting them

    But I can't contact the Feckers, nor find a complaint form on their awful site


  • Registered Users Posts: 1,297 ✭✭✭walterking

    But the delays are caused by a huge volume of callers with minor queries that the answers can be found online - that causes a delay to those with queries that cannot be answered online like yourself

  • Registered Users Posts: 32 happym

    To add to my earlier post. I found an email address, and send my complaint.. There is no chat available.. Got an immediate automated response, saying it now takes 8 days to respond to emails. This is MAD, they made tens of millions from us suckers and won't spend it to SERVE 😕(ha feckin' ha) us.

    And cannot get on to Reg. Utilities without a complaint.

    Might be worth going to my local (very active) TD.