Day 1 with Sage Barista Pro - not grinding.

Hey all,

Brand new Sage Barista Pro arrived today (SES878).

Very excited and was working my way through a dialling in tutorial (maybe had done 3 or 4 grinds) when suddenly no more grinding was happening...

A whirring noise was being made, but not the sound of grinding nor were any grinds coming out.

I turned to the manual and followed the instructions, cleaning the machine and clearing it of any dust/beans etc.

I put it back together but the same problem occurred... I checked the manual again - perhaps I had somehow got some moisture in there... so I took it apart again and used a high dryer to ensure that everything was bone dry.

Unfortunately this has still not solved the problem.

Again, when k go to grind (manual or automatic mode), there is a whirring noise, but nothing happens?

Have I received a dud?

I feel like the beans aren't reaching the bottom grinder...

below is a short video I took to show the problem.

Any advice would be much appreciated otherwise it'll be a return to be sorted out next week.