Virgin Modem Lan IP address change - anyone help? - Virign certainly can't - already in IPV4

stevejazzx · 06-10-2022 12:32PM #1

The technical support for broadband at Virgin appears to be absolutely horrendous - beyond words.

I am trying to change the default Lan IP address of the virgin hub but I when chose the option, located at advanced>dhcp settings it fails and returns error:

>The starting IP address you have entered is used for other functions of the Hub 2.0. Please enter another (nothing works).

Have called Virgin many many times and they have no-one who even understands the issue let alone can assist.

Anyone else encounter similar? I remember previously a virgin tech sorting out the problem but now unfortunately they have no one there assisting with anything remotely technical past "have you rebooted it, etc". Really pathetic support.

Spear · 06-10-2022 12:37PM

I know this doesn't directly address your issue, but you may want to consider bridging the hub, by putting it into modem mode and using a proper router instead. These VM hubs are simply trash for even basic functionality, and aren't worth fighting with, and they're not going to get better.

stevejazzx · 06-10-2022 12:45PM

https://www.boards.ie/discussion/comment/119708635#Comment_119708635

It's what i want to do but unfortunately in bridge mode it appears to bizarrely keep its 192.168.0.1 and unfortunately i have a Hikvision intercom and cctv system using fixed IP's in that subnet so my main router and gateway needs to have that subnet/ip (x.x.0.1) as i cannot easily reconfigure the ip setting for the hik intercom and cctv as i didnt set them up (dont' have passwords etc).

so when i put it into bridge mode it clashed with my proper router

Spear · 06-10-2022 01:07PM

https://www.boards.ie/discussion/comment/119708679#Comment_119708679

When I bridged mine, it kept the interface on 192.168.100.1 instead, and gave up the 192.168.0.x range as it should. The VM docs all say it should behave like that. In my case, the Hub V2 (number differently in other markets), I can't find anything to alter this.

stevejazzx · 06-10-2022 01:09PM

https://www.boards.ie/discussion/comment/119708851#Comment_119708851

I've got the white virgin and it goes to 100.1 - agree - this one stays at 192.168.0.1

Glaceon · 06-10-2022 01:15PM

Sounds like it didn't bridge properly if it's still on 0.1. Did you use the Modem mode option on the left to bridge?

If bridged, you shouldn't even have the DHCP options available to you as shown below from mine. Advanced settings only has the Light ring option and network stats.

stevejazzx · 06-10-2022 01:38PM

https://www.boards.ie/discussion/comment/119708906#Comment_119708906

It's available at both addresses 192.168.0.1 & 192.168.100.1 while in modem mode

modem mode appears to work (if my router is 192.168.1.1 for example but it keeps both addresses!!!!???

The hub the ui page is available at both 192.168.0.1 and on 192.168.100.1

I've clear browsers etc to double check and done a lan scan on x.x.0.1 and it finds the device there after bridge (modem) mode

i can ping the device at both ip addresses

stevejazzx · 06-10-2022 01:40PM

btw

it is bridged and dhcp options are off but modem still on 192.168.0.1 & 192.168.100.1

available at both ip addresses

Glaceon · 06-10-2022 02:15PM

Definitely not bridged properly in that case. After it's bridged you shouldn't see it on 192.168.0.1 at all. I'd try a hard reset of the modem (pin in the reset button for 30 seconds) and then try bridging it again.

stevejazzx · 06-10-2022 02:24PM

https://www.boards.ie/discussion/comment/119709228#Comment_119709228

but before its bridged you cannot see it on 192.168.100.1

after its bridge (modem mode) you can see it on 192.168.100.1 only 192.168.0.1

stevejazzx · 06-10-2022 02:51PM

https://www.boards.ie/discussion/comment/119709228#Comment_119709228

Just reset - tried modem mode again - same thing - even my phone connects to its Wi-Fi when it's modem mode (and tells me Wi-Fi is off) so definitely faulty modem or else virgin have some setting applied

Explosive_Cornflake · 06-10-2022 03:03PM

https://www.boards.ie/discussion/comment/119709365#Comment_119709365

Yeah, modem mode should disable wifi and all that. It would be giving out public IP's over wifi if it was doing that.

Did you try doing a reset and then modem mode?

stevejazzx · 06-10-2022 03:46PM

https://www.boards.ie/discussion/comment/119709432#Comment_119709432

yeah thats what its doing re addresses

weird range 109.255.96.1 is listed a gateway and my phone as 109.255.96.213

did couple resets

but they are not taking as when modem comes back up its only available on 192.168.100.1

Glaceon · 06-10-2022 04:22PM

https://www.boards.ie/discussion/comment/119709624#Comment_119709624

That's a public IP. If it's only on 192.168.100.1 then it should be bridged correctly. Strange about the Wi-Fi though.

stevejazzx · 06-10-2022 04:31PM

https://www.boards.ie/discussion/comment/119709782#Comment_119709782

It's not working as it should be, wifi stays on and 192.168.0.1 stays pingable and reachable on lan even when modem mode claims its engaged and now after a factory reset the only ip address where one can log in is 192.168.100.1 and not 192.168.0.1

192.168.0.1 is reachable after factory reset but when you try to log in its goes into welcome loop

however, one can log in on 192.168.100.1

- I do this all the time for work, never had this issue -

have a feeling virgin are restricting something

e

Glaceon · 06-10-2022 05:05PM

Sorry, I thought you said it was only on 192.168.100.1. Definitely something wrong there but I’d expect Virgin to say that they don’t support modem mode so get lost, unfortunately.

Explosive_Cornflake · 06-10-2022 08:14PM

Try and push them for a v3 one.

You probably can override the gui though and set what you like.

I did it before on a v3, the validation is client side, so you can craft a few curl commands and set what you like.

It's flakey though, i remember it it locking me out after a few weeks or months. I cracked eventually and set it to modem mode and I've had it that way for years now.

You can either change the 192.168.0.0/24 subnet to whatever you want OR change the modem IP to something other than .1

Set your main router then to .1 and have it as the DHCP server.

Push support for a v3 though. The v3 is not exactly new, I've had once since 2016.

dubrov · 06-10-2022 09:06PM

What are you bridging to?

Is there a chance you have another router on the network that is at 192.168.0.1 and using the same Wifi SSID?

Thanatus · 10-10-2022 10:52PM

OP has a point, Went and checked my hub 2 (in Modem Mode) and it seems accessible from 192.168.0.1 and 192.168.100.1

Not sure about the wireless networks still being on though.

Virgin Modem Lan IP address change - anyone help? - Virign certainly can't - already in IPV4

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