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BoI Credit cards

  • 28-09-2022 03:54PM
    #1
    aoc77
    Registered Users, Registered Users 2 Posts: 18 ✭


    A payment I made from my non-BOI current account on the 21st September has not yet hit my BOI credit card. I've been advised this is due to a technical problem that BOI currently has with processing payments from other banks. When will this be resolved? I assume I will not be charged interest or fees as a result of a BOI issue.


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    https://www.boards.ie/discussion/2058265252/boi-credit-cards

    Hi aoc77,

    Thanks for getting in touch.

    We understand you've also been in touch through Twitter and our colleagues are helping you there.

    Thanks

    Tara



  • #3
    aoc77
    Registered Users, Registered Users 2 Posts: 18 ✭aoc77


    No - they have just said that BOI and AIB are investigating the issue. However, I'm with PTSB. So are you also investigating the issue with that bank?



  • #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Good morning,

    Our credit card team have confirmed that the technical issue has impacted payments coming from other banks including PTSB. 

    It has been escalated and it is being treated as a high priority. 

    Once the issue is resolved the payment will be applied for the correct date and you will not be impacted with fees/interest as a result.

    Apologies for the inconvenience,

    Declan



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