Energia did not pass on government €200 credit to me

zac8 · 07-09-2022 10:31AM #1

I never got the €200 government credit from Energia and I'm stumped on what to do about it. I'm with Energia since early last year and attempted to switch provider in March. Energia contacted me during the cooling off period with a deal to remain with them which I accepted. So I never switched and Energia remained my supplier. When I contacted them to ask why I didn't get the €200 credit I got this response:

I can see that you switched suppliers on 15-03-2022 and then you decided to come back to Energia, your completion back to us wasn’t until 31-03-2022.

Unfortunately you had to have been with a supplier on 29-03-2022 and you were not with energia on that date which means we couldn’t give you the €200 credit.

We have now sent all the money given back to the government.

You may need to get in contact with an MP to see if they can give you this credit as unfortunately we cant add the credit to your account.

walterking · 10-09-2022 08:01AM

So it went to the supplier you switched to. I don't know why you can't see this.

That you switched back is neither here nor there as for a period of some days your mprn was registered with another supplier and that coincided with the payment

Jim_Hodge · 10-09-2022 08:26AM

Contact the supplier you switched to for that fortnight.

zac8 · 10-09-2022 08:30AM

i know what happened. Just throwing it out there to see if anyone had any ideas on how I could claim the credit I’m entitled to.

Although I do think they should have informed me that switching back to them meant losing the credit.

Jim_Hodge · 10-09-2022 08:43AM

https://www.boards.ie/discussion/comment/119598610#Comment_119598610

Why should Energia tell you that? The supplier you were leaving maybe, but not Energia. This has nothing to do with Energia. Contact the other supplier.

AMKC · 10-09-2022 08:52AM

See I had thought about switching providers too but thought something like this could happen and did not risk it. So glad. Last thing I need is this kind of hassle oh and by the way I never got the 100 Euros water credit back then even do I have a water meter and had payed a bill :( but I know some who never paid a cent and they still got it :( .

zac8 · 10-09-2022 09:01AM

Ok I just fired off an email to the company I switched to. I’d say I’ve no chance of getting this credit.

With rumours of two more government credits this scenario is something switchers should be aware of.

Gooser14 · 10-09-2022 09:16AM

https://www.boards.ie/discussion/comment/119598693#Comment_119598693

Extract from Citizen Information website:

"What if I switched suppliers?

If you switched electricity supplier between 29 March 2022 and 30 June 2022, the supplier you were with on 29 March 2022 is responsible for giving you the credit.

A supplier can apply the credit to your closing bill or credit you back through the same method pay your bills."

walterking · 11-09-2022 08:05AM

https://www.boards.ie/discussion/comment/119598693#Comment_119598693

I hope you included your mprn number and account number that they gave you in your switching email from them.

There's nothing worse than getting an email from someone that contains no reference details.

corcaigh07 · 11-09-2022 08:10AM

https://www.boards.ie/discussion/comment/119598665#Comment_119598665

Totally the wrong attitude, everyone should be switching every year, it'll cost you more than the 200 not switching.

spakman · 11-09-2022 08:30AM

https://www.boards.ie/discussion/2058262316/energia-did-not-pass-on-government-200-credit-to-me

They told you to get in contact with an MP!?

zac8 · 11-09-2022 08:58AM

https://www.boards.ie/discussion/comment/119602147#Comment_119602147

Bad isn’t it?

L1011 · 11-09-2022 02:13PM

https://www.boards.ie/discussion/comment/119602147#Comment_119602147

They're Northern Irish and likely have all their support staff up there. Hence UK terminology

11-09-2022 02:30PM

This is going to be a problem. Like another poster I was going to change provider and did so a few weeks in advance of the credit being due. I asked both the provider I was leaving and the new one (Energia as it turns out) what would happen. They were really helpful and clear and told me to give myself that 2 week window , otherwise the credit could disappear somewhere between both into a big black hole!

I have just sold my house and can see that it will be about 6 months before I buy another house and get through the conveyancing. So I think I will miss all of the credits this winter! (in the meantime I will have a short term rent, already sorted, ESB included in rent I think, Oil is not)

...Ghost... · 11-09-2022 02:41PM

Contact the CRU about it. I had similar issue when moving from Flogas to Electric Ireland. Both companies claimed the other was responsible for the credit, even though I was with Flogas at the time of the credit coming due (by about 3 days). Contacted the CRU and cc'd Flogas and EI into emails. EVENTUALLY Flogas admitted it was them who needed to issue the credit and they did.

mel123 · 13-09-2022 02:08PM

I am in the middle of moving house. If we do get a credit like the rumours circulating, wonder will i just miss out

WildCardDoW · 27-09-2022 07:57PM

You won't get the credit if you don't have an active account with any provider at the time it is granted.

Gooser14 · 28-09-2022 06:45AM

Does anyone know whether the €600 electricity credit announced in the 2023 budget is inclusive or exclusive of VAT?

The last credit of €200 included VAT.

MrJimi · 07-10-2022 06:00PM

Hi everybody,

I live in a converted outhouse on a farm with more houses all connected with Pinergy meters to the main electricity supply meter.

I received €40.00 earlier this year, was hoping more would come, but it didn't.

Now I am concerned that I am going to lose on the €600.00. I have contacted Pinergy via email, was informed that my account number (the number on the card) could not be found. (When I downloaded the Pinergy app to my phone, the app gave me the same error message. however I am still able to top-up via the Payzone website). I have all the email confirmations that my top-ups were successful, and the top-up codes.

Anyone in the same boat?

Thanks, Jimi

L1011 · 08-10-2022 06:05PM

You'll probably get 1/5th again. Your situation is very very questionable as goes reselling of electricity

zac8 · 17-10-2022 12:51PM

I managed to get this €200 in the end. I contacted a local TD (Ged Nash) and fair play to him he got me sorted. I got a cheque from ESB for the €200 and Energia also gave me a €30 credit as way of apology for how they handled it.

Energia did not pass on government €200 credit to me

Comments

"What if I switched suppliers?