recieved money on closed bank account.

allsam18 · 10-08-2022 08:33AM #1

Hi,

Paypal sent me refund to closed bank account 3 weeks ago.

I called the bank 2 times and they said it is impossible to recieve money on closed bank account and the payment will bounce back.

I called paypal and they said they don´t have my money and they gave my reference number to locate the payment.

I am not Ireland anymore and can´t visit the bank.

Any advice please ?

Thanks

Bank of Ireland: Tara · 10-08-2022 09:57AM

https://www.boards.ie/discussion/2058258212/recieved-money-on-closed-bank-account

Hi allsam18,

Thanks for your post.

When a merchant sends a refund to a card on an account that has been closed the funds will go into a holding account in the branch. To retrieve the funds we would generally advise to call into a branch in person with photo id. As you are not in Ireland you'll need to speak with your branch to discuss an alternative way to retrieve the funds. Our customer service team can connect you with a colleague in the branch if you call them on +35314044000 9-5 Monday to Friday. Please ensure you have the ARN (Acquirer Reference Number) and the amount of the payment.

Thanks

Tara

allsam18 · 16-08-2022 08:34AM

Hi,

After many calls, I didn´t get any help. They can´t give me the the phone number to Thurles branch. They don´t even search my Acquirer Reference Number. They just say refund bounced back to paypal. Can I PM You all the details ? Would You be able to search the Acquirer Reference Number to locate the payment ? Thanks

Bank of Ireland Reps · 16-08-2022 09:24AM

https://www.boards.ie/discussion/comment/119479455#Comment_119479455

Thanks for getting back to us here, I'm afraid without account access here on Boards we would be unable to look into this further from here. We are very sorry to hear that you have received conflicting information. It would be necessary to obtain a proof of payment from Paypal, this then must be provided to the branch to investigate further. Can we ask that you send us a Private message with your full name, contact details, the amount of the refund and the branch your account was held in and we would be happy to arrange a call back from the branch.

Thanks Jen

pruna · 16-08-2022 09:33AM

https://www.boards.ie/discussion/2058258212/recieved-money-on-closed-bank-account

Is it an option for paypal to take the refund back to your paypal account?

allsam18 · 16-08-2022 09:58AM

https://www.boards.ie/discussion/comment/119479634#Comment_119479634

No, because the transfer is done and accepted by the bank. I have called paypal 4 times, they said bank must provide me with Acquirer Reference Number that they sent the refund back to paypal, which I can´t get.

recieved money on closed bank account.

Comments