Virgin Media Cancellation deals

Not best offer I agree but we don't have much choice as we don't have Siro and other providers offer low speeds. No doubt we will change as soon as Siro is rolled out in our area

I hate all these yearly increases. They don't care about loyalty or customer care

How did you get in touch with them ? I've bene trying all methods and no luck as I too want to cancel with them after that price rise

cheers for that

Just called to cancel.

Upgraded my broadband from 250mbs to 500 and stuck it at half price for 9 months.

best result from VM yet for me,.

So just an Update on the above.

I still have not received my upgrade. I am currently on my 5th call with VM, all 4 calls have lasted more than 1 hour before being answered.

Here is a timeline.

Saturday: Called to cancel, was offered the deal, so accepted. I was told to expect the new internet hub on Tuesday and they wont cancel my TV subscription until the new internet box arrives. About an hour after the call, the TV subscription is removed.

Tuesday: Coming towards COB i called to see was my delivery on the way. Was told that the automated ordering system was down and my order never went through and they will put in the order for swapping out the new hub now, and it could take 24-48 hours.

Thursday: I called to see if my box was on the way. I was told there wasn't a box ordered as I didn't need a new box as my old hub can do 500mb, but I would need to organise a VM engineer to come out and reboot it. I Told them I wanted a new box. And If i don't have it the next day, im cancelling. I tell them i still havent received my upgrade and I don't want to pay for a service I don't have yet. I was told "Ah yeah you will be charged for that". I told them i WILL NOT Pay and am told i will have to call billing after my bill comes out. I was told by sales that the other people i was speaking to ( I was transferred from 2 different departments) "must have been spoofing me".

Friday: The new hub arrives. I check the speed and its coming up at 250mb. I check my back office and see i havent changed from the 250mb yet. Twitter tells me they see its in transition and can take up to an hour. This was 11am. I called at 5:30 to see what the hold up was. I get through at 6:30 and was told it's a billing issue and billing closes at 6, but they are open tomorrow.

Saturday: I call and billing is closed. I contact twitter and they tell me it can take up to 48 hours for the profile to update. (from 1 hour to 48 hours)

Monday: (today) I spend 35 minute on hold only for the phone line to go dead. I am not on hold again.#

Update: Got through after about 25 minutes and confirmed my details, and they asked me did i get anything delivered to me, whilst in the middle of speaking, the line went dead. And get this, I didn't get a call back, had to go wait in line again.

So i got through to another chap who couldn't help me, and told me the same BS excuse i had gotten on Tuesday, the automated service failed and the order didn't go through. He put me on hold for another 20 minutes and i actually got through to the 1st person to talk sense and give me some information. After talking to her for 30 minutes she said she would call back and let me know if the order has gone through.

i told her if its not done today, im cancelling my direct debit and putting the equipment onto the street for them to pick up.

Lets see how long it takes.

Great service huh?

If you are coming upto or are currently out of contract and paying full price with VM you are paying too much, just ring them up and tell them you can not afford their product, quote eir/ Vodafone as they have better prices, they will come down in price, they will try six months at half price but hold out for 9minths at have price keep quoting other suppliers prices, don't be afraid to go through with cancellation as they will ring you back up within days with an offer, there is a lot of money to be saved if you just ask them what's the best deal they can do.

@ sheep shagger, for about 8-10years now, this has worked for me. I have BB, TV + phone, only once did I have to say I am cancelling and within 3days I had a call back asking if there was anything that could keep me with them, if its price that is too expensive just say but do you home work and have the deals what the likes of eir, Vodafone have which will always be better, if you don't ask they will not offer it to you, always be polite and to the point.

the 1 gb broadband any good ??

Yea it's just the 20 euro pay as you go deal with unlimited data, You just have to source a 4g router yourself like a huawei b535 (Make sure it's unlocked) and that should do the job, Have a look around the house on your phone to see where the best speeds are(using speed test), Mine happens to be on the master bedroom window allowing it to reach 150 mbps+

Yeap, I get the best speeds with three in my house + I get close to unlimited data usage per month as I average 600 gb so you are free to choose which provider suits you the most.

ringing this horrible shower all week trying to cancel they wont pick up rang the 1908 -have been 45 mins to an hour with no one answering before giving up