365

tylingsi · 2022-07-09 18:37:38

Hi, I blocked my 365 after accidentally entering the wrong pin too many times so I called the number on the app to unblock it, but when I’m typing in my account number the automated voice is telling me it’s wrong. It’s definitely the right number, and it’s the last 8 digits of my iban. What do I do now?

09-07-2022 07:37PM

#1

tylingsi

Registered Users, Registered Users 2 Posts: 4 ✭

Join Date: April 2022

Posts: 2

Hi,
I blocked my 365 after accidentally entering the wrong pin too many times so I called the number on the app to unblock it, but when I’m typing in my account number the automated voice is telling me it’s wrong. It’s definitely the right number, and it’s the last 8 digits of my iban. What do I do now?

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Comments

#2 09-07-2022 07:46PM

spurious

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Posts: 25967

Maybe they mean your User ID, not your account number?

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#3 09-07-2022 08:22PM

tylingsi

Registered Users, Registered Users 2 Posts: 4 ✭

Join Date: April 2022

Posts: 2

Thanks. No, they definitely meant the account number because after ringing the third time and using the exact same number they accepted it - up until I typed in my new pin, when they disconnected due to their error. Smh.

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#4 11-07-2022 08:59AM

Bank of Ireland: Tara

Closed Accounts Posts: 2,346 ✭✭✭

Join Date: November 2011

Posts: 2202

https://www.boards.ie/discussion/comment/119314746#Comment_119314746

Hi tylingsi,
Thanks for your post. If you call us on 0818200362 one of my colleagues will be happy to help with resetting your log in details.
Thanks
Tara

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