365 Pin resetting

Foxx92 · 03-05-2022 04:50PM #1

Hi,

My 365 logon isnt accepting my password and is instructing me to go through the phone to unblock my PIN. I'm fairly certain I didn't enter it wrong 3 times, but I called anyways. On the second step of the process I am to receive a text but I am not receiving it and cannot continue. Whats the next step here if I can't log on and am unable to reset my PIN via the phone number provided?

Thanks

Bank of Ireland Reps · 04-05-2022 09:32AM

Hi there,

Sorry to hear this.

Please contact our colleagues on 0818200362 and press option 3 where we will be happy to help.

Thanks,

Declan

nsa22 · 08-05-2022 12:17PM

Same thing has happened to me this weekend. Same pin for 20 years. Not being accepted.

Now locked out of account.

And no service support to sort this issue available today despite being advised to contact a number that is available "1000-1600 on Sundays". No management available at the weekend when asked to escalate the issue via emergency line.

Extremely poor from BOI.

Jizique · 08-05-2022 01:00PM

Same here, no answer and no text received when trying to reset

Bank of Ireland: Tara · 09-05-2022 09:47AM

Hi all,

Thanks for your posts and sorry to hear of the difficulty experienced. Our colleagues can help with this on 0818200362 9-5 Monday to Friday.

Thanks

Tara

365 Pin resetting

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