Online Banking

This really annoys me, an elderly relative, whose eyesight would not be as good as it was, while they can use a computer to do their banking, doest have a smartphone, and no desire to get one. They also cant go to their branch (if it was still there!), which is a scandal, I know it is for security reasons but it should note be forcing you to use a phone, and should have alternatives.

Even myself I hate some services that require phone authentication frequently since signal is very weak where I am at times and a landline or fixed ethernet connection is what you have to use