Small Claims Court - Address Advice

josip · 07-04-2022 10:35AM #1

I've been getting the run around/ignored by KLM for a refund due to delayed flights.

They have received my refund claim, but despite me contacting them on multiple occasions, have always said they are investigating it thoroughly and to be patient. It's now been 4 months and patience has expired.

I purchased the flights from their .ie domain website.

They do not appear to have an Irish Incorporated branch of KLM, based on a CRO search.

They have a nominal address of, KLM, Dublin Airport, Ireland

On their website for customer service, they have a UK address for their legal department.

They are headquartered in the Netherlands.

Which address should I use so that the claim is not rejected? I would prefer if possible to use the Irish Small Claims Court instead of the EU one.

Thanks

TCPIP · 07-04-2022 03:18PM

KLM Royal Dutch Airlines

Legal Affairs Department

Plesman House

2A Cains Lane

Bedfont

Middlesex

TW14 9RL

https://www.klm.ie/information/legal/about-klm

bbbbb · 13-04-2022 11:01PM

some more info here

https://www.flightrights.ie/make-a-complaint/

I believe there are alternative routes. The small claims court worked for me, but that was with ryanair. I believe if you are going through the district court, both the claimant and defendant must be based in the state

Small Claims Court - Address Advice

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