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192 Kia eSoul - can't connect app, update software

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  • 25-03-2022 12:20am
    #1
    MichaelR
    Registered Users Posts: 801 ✭✭✭


    Hello,

    So, after considering EVs for a few months, I now have this nice 192 Kia Soul with a 64 kWh battery.

    I am trying to use the Kia Connect app with it, but failing:

    • There is no "UVO" entry in the menu, so I can't get a QR code to connect the app
    • I am unable to locate the VIN of the car so can't connect it that way. (I do not yet have the vehicle registration certificate as I bought the car two days ago)
    • I did consider updating the car's software so that the UVO or Kia Connect entry might appear, but I could not find a way to do it either.

    Advice would b e much appreciated as the app does seem useful.



Comments

  • Options
    #2
    Atlantic Dawn
    Registered Users Posts: 81,115 ✭✭✭✭Atlantic Dawn
    M


    VIN may be on the bottom right of the outside windscreen on the passenger side.



  • Options
    #3
    MichaelR
    Registered Users Posts: 801 ✭✭✭MichaelR


    Thanks! VIN found there!

    However, when I entered it into the KIA Connect app, the app responded: "The VIN is invalid or the vehicle is not equipped with KIA Connect".

    What gives? Did they really not have the feature as recently as 2019?

    Also:




  • Options
    #4
    DublinDilbert
    Registered Users Posts: 5,366 ✭✭✭DublinDilbert


    Does the vehicle have an SOS button? Is the app available in other countries? (Uk?)

    I was chatting to a colleague with an eSoul, it appears to be the same situation as the ioniq. Basically they haven’t enabled app connectivity in some of the smaller markets such as Ireland. Where as the same vehicle sold in the uk or Europe has it. Very frustrating as the app connectivity is very useful on an ev, especially in 2022.

    Post edited by DublinDilbert on


  • Options
    #5
    ffocused
    Registered Users Posts: 1,200 ✭✭✭ffocused


    You can get the latest software from www.update.kia.com

    Install the software on pc and download latest firmware to a USB key for install and see if that helps.

    UVO was discontinued and was replaced by Kia Connect last year, but unsure how that impacted cars already UVO registered.

    If the previous owner still has the car registered in UVO/ Kia Connect that could be why you cannot register.

    I would go to a Kia dealer if you are still unable to register once you have the VLC, and they should be able to help with registration and remove old owner if needed.



  • Options
    #6
    ewj1978
    Registered Users Posts: 1,931 ✭✭✭ewj1978


    Sorry to tell you but its not software related.

    The car does not have the hardware for the app.

    I had a 192 Soul too. The early cars just didn't come fitted with the technology. Think it wasn't fitted in the esouls till 202 models.



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  • Options
    #7
    DublinDilbert
    Registered Users Posts: 5,366 ✭✭✭DublinDilbert


    https://www.boards.ie/discussion/comment/118909466#Comment_118909466

    Does it have the SOS button?

    Ioniq has had it in other regions for the last 3 years or so, but never in Ireland. It looks like they never enabled the service at the back end. The deals claim that the cars don't have the required hardware.



  • Options
    #8
    ewj1978
    Registered Users Posts: 1,931 ✭✭✭ewj1978


    AFAIK, The early models of the Soul didnt have the hardware. I had the car for 2 years and KIA were adamant that it was not possible to enable the app.

    As for The SOS button, I never noticed one but I no longer have the car so cant check.



  • Options
    #9
    MichaelR
    Registered Users Posts: 801 ✭✭✭MichaelR


    My car does have the SOS button.



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