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Dublin Airport Mayhem

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Comments

  • Registered Users, Registered Users 2 Posts: 1,766 ✭✭✭robbie1876


    They seem to have disabled that feature on the chat bot now also. Really are going out of their way to make sure passengers cannot inform themselves.



  • Registered Users, Registered Users 2 Posts: 4,735 ✭✭✭RocketRaccoon


    Have they given the actual reason why there is an issue getting staff?


    There is now a 10 week wait for anyone wanting an airport id due to the garda vetting process, you have ground handlers going to other handling companies taking staff by offering them more wages etc as they cannot get new staff through the door.


    This is also an issue in Shannon because all vetting has to go through Dublin now, nobody is going to accept a job and then hang around waiting 10 weeks to start.



  • Registered Users, Registered Users 2 Posts: 4,122 ✭✭✭BeerWolf


    There's two garda vettings now, a 'quick one' within 2 weeks... and a second one 2-3 months later. Staff are coming in now after the first check, but they'll be escorted out if they fail the second 'deep' check. What that involves beyond the first... /shrug -- check your twitter to see you didn't post mean things? :p


    Stupid, but there's a lot of fresh faces here now so things should be picking up in the coming weeks.



  • Registered Users, Registered Users 2 Posts: 16,188 ✭✭✭✭Spanish Eyes


    Fair enough. My point (made badly!) was that a separate security Q should be considered for the Ryanair gates. That would help the awful bunching in T1 where ALL passengers must enter no matter where they are going. If they did introduce a separate entry/security for Ryanair down that end, well those passengers of whom there are many, would not pass through the main shopping concourse, so it won't happen.



  • Registered Users, Registered Users 2 Posts: 86,596 ✭✭✭✭Atlantic Dawn
    GDY151


    I can never understand when the q is massive at immigration the self scans are closed, is it some union thing?



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  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado


    The first time i noticed a serious problem at Dublin was when Covid testing introduced... Going out no problem as very quiet... on arrive destination busy Malaga normal passport control + loads of people checking arrive documents with scanner... On return arrive at security same person had to check passport, covid test result and locator... no scanners so all manual so lot of time... I only used Dublin once since...

    Just to add the day i arrived the security person checking passport was having a conversation with a group of staff who were obvious shift change while checking people through...

    I also remember i complained here at the promotion of people having to buy speed-boarding but i was told i was cheap and 3 hours ok for check-in... I never thought until today that it may be deliberate policy to create business... it will almost definitely backfire as people need to feel-good to spend...

    I also noticed recently when daa are sending negative news it is spokesperson... when its positive it s Kevin....



  • Registered Users, Registered Users 2 Posts: 15,405 ✭✭✭✭The Nal


    Thats an absolute disgrace. So we just have to guess?!



  • Registered Users, Registered Users 2, Paid Member Posts: 33,283 ✭✭✭✭HeidiHeidi


    I never really believed that time figure anyway.

    And it's not much use to you in reality - the queue is whatever the queue is when you show up - the fact that the last three (eg) Thursdays before it showed a much quicker time (whether you believe it or not!) makes no actual difference. You've still got the queue that's there.

    However, it is a stick to beat them with, so in the current mess I can see why they've disabled it.



  • Registered Users, Registered Users 2 Posts: 555 ✭✭✭Mr rebel


    I see they’ve stopped selling fast track on the Dublin airport website, yet you can still freely purchase it as an add on through your Ryanair booking..



  • Registered Users, Registered Users 2 Posts: 27,993 ✭✭✭✭Strumms


    Probably the contract with Ryanair I’d imagine…

    booked fast track with our travel agent, anytime I don’t book it we end up in an outrageous Q with lollygaggers and dipshïts….



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  • Registered Users, Registered Users 2 Posts: 27,993 ✭✭✭✭Strumms


    Not providing a service but then not providing info… piśs poor.



  • Registered Users, Registered Users 2 Posts: 21,280 ✭✭✭✭Brendan Bendar


    DAA have a very poor record in customer service.

    Great at throwing ‘shapes’ and ‘announcements’ but very little implementation or follow through.



  • Registered Users, Registered Users 2 Posts: 133 ✭✭vegandinner


    yea I’m trying to get fast passes for 9 days time and they’re marked as sold out. Clearly just overwhelmed, I booked Aer Lingus so can’t add it easily like you can with ryanair



  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado


    After the outcry here and in other places i expect things will improve pretty quickly... there is alot of mis-info... i seen a post here over the weekend where a person said in security queue for 2 hours... Later in the day i seen an announcement from DAA that T1 was 30 mins and T2 was 40 mins... I expect the DAA person knew the time to do the check...



  • Registered Users, Registered Users 2 Posts: 15,405 ✭✭✭✭The Nal


    The live times were accurate enough. But now we dont know if its 2hrs or 5 minutes!



  • Moderators, Regional Abroad Moderators Posts: 2,632 Mod ✭✭✭✭Nigel Fairservice


    The inconsistencies annoy me. I have experienced similar when I brought my DSLR with me abroad. In Frankfurt recently my coat was pulled aside for extra screening. It turned out the guy screening took an interest in the inhaler in my coat pocket. He told me I should have taken it out and put it in a tray. I am well used to travelling and nobody has ever said that to me before. On the very same trip through screening the guy looking after the luggage belt told my girlfriend to leave her shoes on. When she got to the body scanner the woman manning the body scanner sent her back to take off her shoes. The shoes thing has happened her in Dublin airport too. Plain shoes with no adornments that didn't go above her ankle. Sometimes you would nearly wonder if some staff are making it up as they go along.



  • Registered Users, Registered Users 2 Posts: 22,568 ✭✭✭✭everlast75


    My brother flew in out this morning. 15 min queue and was waiting for 2 hours on the far side...

    Elect a clown... Expect a circus



  • Registered Users, Registered Users 2 Posts: 3,100 ✭✭✭Browney7


    Any idea if you get a separate email with a fasttrack code or is it linked to your boarding pass? Cheers for the heads up on this



  • Registered Users, Registered Users 2 Posts: 27,993 ✭✭✭✭Strumms


    If fast track is gone what are people with a physical disability supposed to do ? Wait to fall down track ?



  • Posts: 17,847 ✭✭✭✭ [Deleted User]


    Fast Track and Assistance are two different things. Assistance is still available.



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  • Registered Users, Registered Users 2 Posts: 27,993 ✭✭✭✭Strumms


    ‘Assistance’ won’t be required in most situations , not all people with a disability require assistance…though NOT standing in a Q for 20-??? minutes will be ‘required’…hence the want for fast track..

    i see the DAA determine now that the passenger needs to contact the airline, travel agent or tour operator directly to get… so that’s the route that we’ll need to go…. Amateur hour.



  • Posts: 17,847 ✭✭✭✭ [Deleted User]


    Wouldn’t it be easier to book assistance rather than risk standing in a long queue until things get back to normal?



  • Registered Users, Registered Users 2 Posts: 21,280 ✭✭✭✭Brendan Bendar


    That’s the way they operate, offload all or as much as they can to the airlines.

    Why are we paying ‘airport service charges’ so?

    They need to take responsibility for something surely, other than the very basics.



  • Registered Users, Registered Users 2 Posts: 4,286 ✭✭✭shanec1928


    is it still a case where the slef service machines dont work with the passport cards?



  • Registered Users, Registered Users 2 Posts: 27,993 ✭✭✭✭Strumms


    That indeed may be necessary but the preferable situation would be that the DAA have their shît together and people with requirements are of the ability to book them without trawling through the darkest most inaccessible recesses of the DAA website to then get referred by said function to OCS who in turn refers you back to your airline or travel agent to book with them….



  • Posts: 6,045 ✭✭✭ [Deleted User]


    "Its too much of an inconvenience for me to turn up earlier than normal for a flight, so instead I'm going inconvenience myself by driving to a different airport, that's further away and offers much less choice in terms of destinations.......that'll show 'em".

    Not sure you've thought this through.........



  • Registered Users, Registered Users 2 Posts: 911 ✭✭✭cbreeze


    I read that DAA have been awarded a contract to run the airport in Jeddah. I thought this was an early April Fool joke, which was announced on 27 March. If DAA got the contract I'd hate to see what the underbidder airports were like.



  • Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭maestroamado


    I personally never agreed with DAA fast-track security selling directly to the public... my view is that the package DAA sells to the Airline is say we need be at Airport say 2 hours to get to gate for flight opening time... If we want anything more we can buy as add-on at any time.. I think this is how assistance works as i never heard of people booking assistance from DAA...

    In fairness they seem to be getting their act together... keep it up...



  • Registered Users, Registered Users 2 Posts: 35 Roscoe P Coltrane


    I used it last week with the card- place it picture side up in top left corner of screen and it worked, guy working there showed me.



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  • Moderators, Regional Abroad Moderators Posts: 2,632 Mod ✭✭✭✭Nigel Fairservice


    I have used mine at the e gates. Once it has the biometric symbol on it and it is issued by an EU/EEA state. It is difficult trying to get your card up from the glass plate as it designed more for the passport book.



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