An Post returning packages from outside the EU-See 1st post

Thanks for the replys everyone .

So if i was to message this seller to help him get the shipping right , what would i tell him . Would it be to include a taric code ( looked up code for car accessories 5705008091 ) and he needs to include his IOSS number ? anything else ?

would these numbers have to be on a certain form ... or just anywhere on the CN22 form he used ? does it matter if there are other numbers on the form ... does the ( scanner ?) just run over the label and instantly recognize a taric number or whatever its looking for no matter where it is on the form or whatever else is on it ?

all this is clearly confusing people who are not total idiots .

If there is no IOSS number then customs just takes the VAT as per the details on the CN22, all the details needed look correct on that CN22.

A generic label with IOSS on it doesn't mean the seller is registered.

I've had one with the correct IOSS and VAT paid sent back to the seller.

There is no logic to what is going on and it's being going on since July now, so plenty of time to get their house in order. I've been fobbed off with every sort of excuse, 'restricted items' seems to be a common one ( they weren't).

It seems to be getting worse too.

Not all countries are doing the Electronic declarations for inward parcels, so it would depend on where a parcel was going to from Ireland. I looked at the NZ customs site, and they still seem to be doing the old system of writing to people getting parcels from abroad.

Coming the other way NZ has singled out Ireland for mention, but they seem to think our system will become more the norm.

Sending parcels to Europe

As of October 2021, countries in the European Union (including Norway and Switzerland) will be enforcing firm requirements for Customs documentation and will return or delay any shipments not accompanied by accurate EAD information. 

Some countries are following these new requirements with strict adherence. For example, Ireland have adopted a firm approach with mandatory HS or TARIC codes for all parcels sent internationally. We expect to see more countries adopt similar approaches.

It looks like the wrong Tarrif number, should it start with 8708.....??

https://www.tariffnumber.com/2021/8708

But supposing AnPost are using their own useless taric database, and you submit one from an alternative which their system doesn't recognise?

They look up nothing. It's scanned by a machine and if computer doesn't figure it out, it just gets sent back. Perfectly valid 6 digit codes are being rejected, either because they're only 6 or because a human is not comparing them to the ten digit version(s) and using common sense, and that's just the taric codes, who knows what other reasons the system stalls on, it's never explained to sender or receiver. No changeover period, they just pulled the plug on the old system on the day they introduced the new. Like introducing new currency notes and instantly rejecting the old. It was unworkable, but they still persist.

you'd think they would have video tutorials on youtube and social media , showing how they expect a parcel from non EU country to be labeled, so as no one is confused .

Instead they focus on these daft competitions etc

So is the expectation that things will improve in 2022?

From some of the replies on this thread it appears AP decided on the early implementation of non-mandatory postage requirements (non-mandatory up to end of 2021) whereas the rest of the EU did not (hence why so many parcels were returned from here vs other EU countries)… if that was the case, and those postage requirements are now mandatory for all EU countries, surely at least the key non-EU markets (USA, China, Japan, UK, etc.) will have to up their game and make sure things are compliant before shipping?

Nothing about wrongly charging customs or how An Post are posting stuff back but shared anyway for thise interested in figures

Put through another order with CD Japan at the end of December. Went for Fedex rather than the usual airmail. Slightly more expensive - €5.

Package delivered within four days of ordering.

I've another buyee one on the way with FedEx, last one was DHL but both work great, a bit more expensive but I'd pay it not to worry

I decided to email dph@revenue.ie(Dublin Parcel Hub) out of interest to see if they could give me any more information. They responded within 10 minutes basically saying it's nothing to do with them. They explained they do do spot checks on parcels coming in and if they do seize or detain anything for whatever reason they contact the recipient directly. Makes of mockery of the webchat I waited 45 minutes to have with An Post yesterday. The sender also replied to me to say that they have prepaid the EU VAT on IOSS and are certain all the proper declarations were made. Bit of a mess really. I don't mind if there was something wrong with the package declaration, I'd happily leave at that if An Post could just tell me exactly what the problem is so I can ensure the sender doesn't do it again

They had a tweet up about lack of staff due to covid, lots of tweets as well about missing Christmas presents and customs charges.

I can't see my last post re AddressPal

Cost anyway was for a dress marked to 70 usd (or at least the seller said 70usd)

€27.11 to Parcelforce in UK

€6.59 to use AddressPal

€14.47 Irish customs for a dress they marked worth € 47.72

Just incase anyones using it as alternative. I think I'd still prefer courier even though it wasn't so bad. Faffing about trying to pay Parcelforce myself was stressful