Tesco (Xbox) Gift Card Issue

Just wondering if anyone has had a similar scenario.

I bought two Xbox gift cards in Tesco last week. I should’ve bought PlayStation cards as that’s what my nephews have. When I realised my error a few days later I rang Tesco Customer services, advised error in gift card, I can’t find receipt but I used my debit card and my club card. Was advised that’s fine no problem they can find my receipt through my card and issue refund.

I went back to the store and to customer services. Was looked at like I had 10 heads when I advised of telephone discussion with their customer services team. Was advised money goes straight to card provider (Xbox/ Microsoft) they can’t do anything. Left very upset and went on website which advised of I bought the card through Tesco they have to deal with issue.

I emailed their customer service team, 3 days later no response. I Facebook messaged the Tesco Ireland Team today and got a one line response from a customer care agent who obviously did not care one bit advising unfortunately you need to speak to the provider (Xbox). I queried can they give me contact details and was advised no they don’t have them??? Surely that is incorrect..if they are selling on behalf of a company they should have some sort of contact?

No one advised at time of purchase tesco have no dealings with these after purchase. If I bought something in their store I’d expect them to at least facilitate my query.

Has anyone had a similar scenario?