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Thanks all. Non-existent customer services.

  • 14-12-2021 1:51pm
    Registered Users Posts: 760 ✭✭✭

    In the run up to Black Friday, I made several purchases from Three weeks later, 2 of my purchases have not arrived, and third one did, but it was not what I had ordered. I emailed them and got a standard generic reply. I called their 1800 number, and was left dangling for over 3hours, at which point I gave up. I have messaged them on Twitter and Facebook, and have been studiously ignored.

    Has anybody any suggestions how I can make contact with a human being in Boots?


    It's the bally ballyness of it that makes it all seem so bally bally.


  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,612 Mod ✭✭✭✭L1011

    They do reply to Twitter DMs, but slowly.

  • Posts: 1,010 ✭✭✭ [Deleted User]

    Credit card . Open dispute or request chargeback

  • Registered Users Posts: 1,056 ✭✭✭Rulmeq

    And the first thing they will tell you to do is to contact boots, to try and get it sorted. This isn't like America.

  • Registered Users Posts: 3,390 ✭✭✭VG31

    The OP has already done more than enough to try and resolve it with Boots. Once you can show that you've made a reasonable attempt to contact them you can open a chargeback. I've done two chargebacks through Revolut where the companies didn't respond to emails and I got the money back without issue.

    I always try to pay with PayPal where possible. It's much easier to claim money back through them rather than a chargeback. The free returns are also very handy.

    My general rule is two emails and if no response chargeback or PayPal dispute. I only persist further if I really want the item and can't get it elsewhere.

  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,612 Mod ✭✭✭✭L1011

    You just provide proof that you have attempted to do so with no response.

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