Pulsar warranty repair- very slow!

trackerman · 14-11-2021 12:27PM #1

Folks ,

Have any of you had the need to return a Pulsar NV product for repair?

My shooting buddy is waiting 2.5 months for his Thermion scope to be fixed under warranty.

The seller (Irish) advised it could be slow , but its getting ridiculous.

Appreciate any views from your own experience?

Thanks

Tracker.

Heavy handed · 14-11-2021 07:05PM

Was it returned to Thomas jacks in the UK or to pulsar themselves

trackerman · 14-11-2021 10:17PM

Via Thomas Jack's , but 12 weeks is still extremely long wouldn't you agree?

Feisar · 15-11-2021 04:16PM

Could take a couple of weeks to get back to the manufacturer. Sits there for a month, gets repaired and then may sit again till they are sending stock out again. I sent a scope to Sightron for a ret change via Optics Warehouse in the UK, think it was 15 weeks before I had it back in my hand. Sightron didn't ship it back specially so it was sitting there for a good while. Optics Warehouse were very good in terms of communication btw. So anyway what I'm saying is 12-16 weeks doesn't surprise me.

Richard308 · 15-11-2021 10:08PM

Well pulsar based in Belarus. No flights or rail running into Belarus because of sanctions. So it would have to go by road. Would explain some of it.

trackerman · 16-11-2021 08:44AM

Thanks folks

I'm hearing the reason but it's still extremely frustrating to be grounded for up to 3 months waiting on a warranty repair.

As it happens his Zeiss scope malfunctioned but that was repaired and returned in 3 weeks...

LONG DRAG · 08-12-2021 07:58PM

https://www.boards.ie/discussion/comment/118173055#Comment_118173055

Hi just wondering if you ever got sorted.

Richard308 · 26-01-2022 12:19AM

I wonder 🧐

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Pulsar warranty repair- very slow!

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