Where to ring about double transaction

Hoochiemama · 05-10-2021 11:25AM #1

Hi There

I made a purchase with Harvey Norman the other day through paypal. I can see the transaction twice on my account (one for just the price of the machine and one for the machine and delivery). When I log on to Paypal, I only see the one transaction. Harvey Norman said they can only see one on their side.

I tried to call your help line but there was no option for this query. Where can I go to get this looked at

Bank of Ireland Reps · 05-10-2021 01:37PM

https://www.boards.ie/discussion/2058211754/where-to-ring-about-double-transaction

Hi, thanks for checking in with us here.

It seems like retailer put through first a pre authorisation on the card and then a separate transaction that they will fully process on their side.

With the pre authorisarion, it will debit account as they put it through on a live card. This will continue as pending and will resolve automatically on your account 5 business days after the date of debit.

Hoping this helps,

Many thanks

Alison

Hoochiemama · 05-10-2021 03:34PM

Thanks for getting back to me. So is this a double transaction thats gone from my account? One being a pre-authorisation and then a second that is the actual transaction? And the pre-authorisation should drop within 5 days of the debit?

Bank of Ireland Reps · 05-10-2021 03:45PM

Hi, yes that's exactly it.

The second transaction will continue as 'pending' in your transactions on the App and will fall off account 5 business days after the initial transaction date, automatically increasing the balance by the duplicate amount.

Hoping this helps,

Alison

Where to ring about double transaction

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