Eflow customer service is a joke

gettafeck · 2021-09-15 08:57:29

This is ridiculous. I updated my Credit card details 2 months ago but Eflow did not update their database so my account was suspended. I could see where they had retained the old expiry date. I paid last months bill and despite many email, Facebook posts and a phone call to Eflow, where I waited on hold for 40 minutes, I…

15-09-2021 09:57AM

#1

gettafeck

Registered Users, Registered Users 2 Posts: 33 ✭

Join Date: November 2012

Posts: 26

This is ridiculous. I updated my Credit card details 2 months ago but Eflow did not update their database so my account was suspended. I could see where they had retained the old expiry date. I paid last months bill and despite many email, Facebook posts and a phone call to Eflow, where I waited on hold for 40 minutes, I did not get to speak to ANYONE. So this morning I wake to a message saying my account is suspended, AGAIN. NO customer service from you lot. GET YOUR ACT TOGETHER.

2

Comments

#2 16-09-2021 07:56AM

Citrus_8

Registered Users, Registered Users 2 Posts: 1,228 ✭✭✭

Join Date: November 2020

Posts: 1206

Try to update through an online account again and see if it works. Try to call them off peak times: particularly Sunday isn't busy or weekday after 7pm.

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