Amazon Prime Day 2021 - Monday 21st & Tuesday 22nd June

archfi · 21-06-2021 09:16PM

Instead of making Irish customers go through endless loops and hoops on chat or phone (and I don't blame first line customer service for any of it), Amazon Uk are fully aware of their fck up and should blanket announce Irish customers/addresses to get an exclusive replay of Prime bargains when they finally fix their error.

Reg'stoy · 21-06-2021 09:18PM

Sleeper12 wrote: »

It's strange. I got prime deals after midnight this morning. I also got 30 percent off a warehouse deal. All the correct discounts & correct vat. Went back for more goods this afternoon and its messed up all of a sudden.

Made a point of looking at the 30% off waregouse deals offers, thinking that something over the £20 cost and liable for import charges, would with the discount no longer have those charges, unfortunatly not working that way.

RGARDINR · 21-06-2021 09:23PM

You would think with the teams of developers around the world working for amazon they could easily have this issue sorted very fast if they wanted to. I say as there like it's annoying but it's not a major country or market we don't need to worry about this. If this happened in Germany or the USA this would of been fixed within a few hours. We will get an apology and told it won't happen again and don't worry there will be another prime day later in the year for Irish prime members to enjoy.

Syferus · 21-06-2021 09:31PM

RGARDINR wrote: »

You would think with the teams of developers around the world working for amazon they could easily have this issue sorted very fast if they wanted to. I say as there like it's annoying but it's not a major country or market we don't need to worry about this. If this happened in Germany or the USA this would of been fixed within a few hours. We will get an apology and told it won't happen again and don't worry there will be another prime day later in the year for Irish prime members to enjoy.

As a developer, this ain't how it works, big, medium or small company.

ButtersSuki · 21-06-2021 09:33PM

Years ago I worked for an English/British company and we were at a meeting in the UK where I was proudly explaining our performance in Ireland vs. previous year and growth etc. We were beating the UK in all equivalent metrics by a mile.

At the end of my presentation the UK MD said "that's all really great, but at the end of the day you're not even the size of Manchester". In other words, we don't actually matter all that much......and that's why though they've been aware of this all day amazon ultimately don't care/won't miss the Irish sales all that much with the rest of the UK going crazy over deals today.

Hurrache · 21-06-2021 09:33PM

Refunds for the overcharging will eventually come though I'd say.
A few weeks ago I got a big batch of them, ranging from a few pence to almost £40, for items I purchased over a period of months that I wasn't expecting.

Thor · 21-06-2021 09:35PM

Syferus wrote: »

As a developer, this ain't how it works, big, medium or small company.

100-Percent.

More so for Amazon during a sale. Changes like this can be cumbersome and even then they still have their processes that have to be followed for changes being made.

Regardless of how long a fix takes. It's mad this happened in the first place and surely there have been deals in the past that customers got charged incorrect VAT on and it wasn't noticed.

ForestFire · 21-06-2021 09:42PM

Hurrache wrote: »

Refunds for the overcharging will eventually come though I'd say.
A few weeks ago I got a big batch of them, ranging from a few pence to almost £40, for items I purchased over a period of months that I wasn't expecting.

This is absolutely no good when your trying to make a decision today if a deal is good or not, or even a deal at all, with the hope that it might be corrected in the future.

I've missed out on a few warehouse deals and others already and none of those will be back again.

NiceSwan · 21-06-2021 09:43PM

Thor wrote: »

100-Percent.

More so for Amazon during a sale. Changes like this can be cumbersome and even then they still have their processes that have to be followed for changes being made.

Regardless of how long a fix takes. It's mad this happened in the first place and surely there have been deals in the past that customers got charged incorrect VAT on and it wasn't noticed.

The thing is that once you hit the 'buy now' button you are agreeing to pay that price for the goods. No matter what individual managers/ reps have told people, amazon will not be under any legal obligation to refund the difference.

21-06-2021 09:44PM

ButtersSuki wrote: »

At the end of my presentation the UK MD said "that's all really great, but at the end of the day you're not even the size of Manchester".

I hope you pointed out to him that we're actually ten times bigger than Manchester (and even over twice as large as the greater area).

A glitch on Amazon that leads to shipping addresses to Manchester not being accepted would certainly be a big deal for Amazon UK and attempts to rectify it would be made ASAP, so this problem for a population that is ten times larger should certainly be raising heads too.

astonvanilla · 21-06-2021 09:46PM

Not been overly impressed with Prime Day like everyone else. I do need a new pair of earpods and was looking at the Samsung Galaxy Buds Live. They are £179 down to £79. Sounding good so far!

There's 3 colours - white, black and bronze - and they were all the same price with same seller (amazon EU). Went for the white ones and between all the messing with import duties etc, it came to £86.82 which wasn’t bad in my eyes. Went for them but then when I didn’t get a delivery date after a few hours, I decided to change them for a black pair.

Refunded the white ones, went to pay for black ones and they were £93.57. Near £7 more than the white despite them having the same listed price!
Then had a look at the bronze ones and they were £105.07! Near £12 dearer than black and almost £20 dearer than the white ones.

Three identical items in different colours. Three identical listed prices. Three completely different checkout prices.

What the hell is going on?

https://smile.amazon.co.uk/Samsung-Galaxy-Wireless-Earphones-Version/dp/B08C5G5SL8

qwabercd · 21-06-2021 09:46PM

Sorry if clogging the thread but is it possible to delay a delivery after you make an order?

pm. · 21-06-2021 09:50PM

Some balls up.... I had a lot of stuff I'm the basket and after reading here now know what the problem is. I wouldn't waste my time waiting for a vat refund

drogon. · 21-06-2021 09:51PM

qwabercd wrote: »

Sorry if clogging the thread but is it possible to delay a delivery after you make an order?

I am sure there is a way to change the delivery speed, so rather than getting it in 2 days for prime, you can set it to whatever non prime users get.

Caranica · 21-06-2021 09:51PM

qwabercd wrote: »

Sorry if clogging the thread but is it possible to delay a delivery after you make an order?

No. They'll tell you they'll try but it never works

21-06-2021 09:52PM

qwabercd wrote: »

Sorry if clogging the thread but is it possible to delay a delivery after you make an order?

Only UK addresses can schedule a delivery day I believe.

mossym · 21-06-2021 09:54PM

Regardless of whether they fix it or not it's now too late for me as the best deal I saw (40% off the meater thermometer) is now no longer available. Also for some reason the echo studio isn't included in the Amazon devices reduced. Going to be a relatively cheap prime day for a change . 0 spend

_Kaiser_ · 21-06-2021 09:59PM

Caranica wrote: »

No. They'll tell you they'll try but it never works

Dunno about that. I was scheduled to have a delivery on Thursday 2 weeks ago but ended up having to go to the office. Waited till the day before hoping it might arrive early but nope... CS were able to reschedule for the Saturday without a problem

BBMcQ · 21-06-2021 10:00PM

MovieFest wrote: »

Would you recommend the Ring alarm kit? Am looking at that Vs the Ajax alarm system.
I notice the version with the camera is not shipping to Ireland, just the version without, is that the one you got? Thanks

Haven’t installed it yet. They got the Ring doorbell with indoor cam at Xmas and then iSmartAlarm went bust so I’m hooking them up with an alternative. I bought them the 7 piece kit without camera.

Reati · 21-06-2021 10:03PM

Th3B1tcH wrote: »

I've just gotten off the phone after speaking with a supervisor (got agent to escalate as he hadnt a clue)

They are aware or it and he said go ahead place our orders they are looking into and they will contact anyone (outside UK) who are affected within 5 days even if they dont contact support about the "over charge".

Seems they will send us an email automatedly

They have been aware about it for a long time and didn't fix it. Be surprised if they do now. Whenever I complained they issue credit that can only be used on amazon fulfilled items.

This has been going on since earlier in the year when Brexit kicked in for lightening deals. I can see why this isn't fixed. The make money off this bug I'd wager. For everyone of us that cops it 10 likely don't and pay the extra.

For me it was an hour on chat with a spreadsheet that shows them the maths errors that got them to see the light and do the refund.

tjhook · 21-06-2021 10:04PM

It's a bit ridiculous. I've had an item in my watchlist for a while now.

There's 20% off for Prime day. So removing 20% discount, but adding 23% VAT.

It's more expensive on Prime day. Naah.

_Kaiser_ · 21-06-2021 10:13PM

astonvanilla wrote: »

Not been overly impressed with Prime Day like everyone else. I do need a new pair of earpods and was looking at the Samsung Galaxy Buds Live. They are £179 down to £79. Sounding good so far!

There's 3 colours - white, black and bronze - and they were all the same price with same seller (amazon EU). Went for the white ones and between all the messing with import duties etc, it came to £86.82 which wasn’t bad in my eyes. Went for them but then when I didn’t get a delivery date after a few hours, I decided to change them for a black pair.

Refunded the white ones, went to pay for black ones and they were £93.57. Near £7 more than the white despite them having the same listed price!
Then had a look at the bronze ones and they were £105.07! Near £12 dearer than black and almost £20 dearer than the white ones.

Three identical items in different colours. Three identical listed prices. Three completely different checkout prices.

What the hell is going on?

https://smile.amazon.co.uk/Samsung-Galaxy-Wireless-Earphones-Version/dp/B08C5G5SL8

Well if it helps any, I got a pair of these recently (black ones) and find them great. They're the only ear buds that don't cause me serious pressure issues after a little while.

These are much better!

Fr_Dougal · 21-06-2021 10:16PM

Please overpay us, then come back and if we agree that you overpaid we’ll give you a voucher.

Best. Sale. Eva.

faolteam · 21-06-2021 10:19PM

_Kaiser_ wrote: »

Logged onto this thread to see if there was anything worth grabbing but it seems like it's a complete mess this year for Irish customers.

Even more farcical when they've been advertising it heavily on Irish radio (Newstalk anyway) for the last week.

My Prime is up in just over a week.. I think I'll just cancel it. I find I'm buying more from Germany anyway - certainly anything worth a bit.

so u dont pay vat just postage?
are prices dearer?

Bozo Skeleton · 21-06-2021 10:32PM

faolteam wrote: »

so u dont pay vat just postage?
are prices dearer?

I put together a basket totalling £175, went to pay and they were adding £45 import fees on top of it. Cancelled it. Checked the same items on Amazon Germany and they were all more expensive, plus postage fees. I'll be cancelling my subscription. Brexit has wrecked it.
I went back to previous orders. Bought a pair of Converse runners a while back, paid £46 for them. Went to buy again to check, still £46, but £8.80 import fees added on top. Fúck Brexit ðŸ˜‚

faolteam · 21-06-2021 10:37PM

is Amazon site down?

SourSessions · 21-06-2021 10:38PM

faolteam wrote: »

is Amazon site down?

Not for me

21-06-2021 10:38PM

What a mess. The two Cat Stevens SDEs were advertised as £77 and £82 respectively (good prices) - neither carry through to the checkout with the error being the well-documented VAT on original list price f**k up.
Was on chat - got the fob off "internal issue - will get back to you in 5 days" - when the deal is long gone.

glic83 · 21-06-2021 10:40PM

steve584 wrote: »

Didn't make any difference when I mentioned to customer services. She was going on about Brexit etc. As you can see from the screenshot the price for the show 8 on its own is 59.99 on deal. They then take the 20% off the pre deal price of 79.99 and then add 23% as expected. Then give a promotion reduction of 6.67, wherever that came from! No prime deal for us.

Yeah it's a total cluster..
But the item in question is for the UK & Ireland , I was looking at an Echo 8 myself

astonvanilla · 21-06-2021 10:45PM

astonvanilla wrote: »

Three identical items in different colours. Three identical listed prices. Three completely different checkout prices.

What the hell is going on?

https://smile.amazon.co.uk/Samsung-Galaxy-Wireless-Earphones-Version/dp/B08C5G5SL8

Went with German site. The non-Prime Day price there was €79 and only €7 postage.

Spoke with Amazon UK customer service and responce was:

I totally understand but to be honest with you we also have limited information on our end

Feel sorry for the CS staff. Must have got an earful today.

Amazon Prime Day 2021 - Monday 21st & Tuesday 22nd June

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