Amazon Prime Day 2021 - Monday 21st & Tuesday 22nd June

Sleeper12 · 21-06-2021 07:08PM

irishguySFD wrote:

I've been overcharged around 200 so far so this'll be fun to see if i get any of this back

Obviously it's illegal not to refund any overcharge & amazon are famous for their after sales service. The only downside that I see is the time spent on live chat

chasm · 21-06-2021 07:14PM

I contacted customer support regarding the promo prices and what is charged at checkout. I clearly stated that it is happening on many items. I sent screenshots of the echo Buds, being sent to UK and ROI addresses and got a response of
"I understand that you are located in Ireland and received a less promotion on our Prime day deals.

Due to country restriction, the Prime day deal not available in your current location.
Usually Echo device supplied from Amazon.couk is only available to customers located in the United Kingdom. To take advantage of this Prime day deal, your resident and delivery address should be in UK"

So, my email had been sent to echo support. I emailed back and got sent a link that they asked me to take a look at - the one to do with brexit and deliveries to ROI.
I give up! I'll spend what's left on my gift card and then as I said yesterday, when my Prime Sub is up I won't be renewing.

dougal · 21-06-2021 07:16PM

So if I order something for 70 quid to deliver to here it is 95 with import duty. If I get it sent to Addresspal Will it be 70 plus 16 VAT plus 6.50 delivery. So about 92 in total? Probably live with the 3 quid for quicker delivery.

21-06-2021 07:20PM

dougal wrote: »

So if I order something for 70 quid to deliver to here it is 95 with import duty. If I get it sent to Addresspal Will it be 70 plus 16 VAT plus 6.50 delivery. So about 92 in total? Probably live with the 3 quid for quicker delivery.

It will be (1.23*(£70+€6.50) + €6.50 + €3.50) = €119.

Daisy03 · 21-06-2021 07:20PM

I sent a message to customer service and they didnt get it.

I bought a kindle paperwhite which has a list price of 89.99 but below is what I paid.

Items:£108.32
Postage & Packing:£0.00
Total before VAT:£108.32
Total:£108.32
Promotion Applied:-£18.33
Import Fees Deposit: £24.91
Order Total: £114.90

Am I right in saying that the 89.99 is the UK VAT inclusive amount and the VAT excl amount 74.99 ie 89.99/1.2 and that is what i should be charged Irish VAT of 23 per cent on. So it should come to 92.24.

jos22 · 21-06-2021 07:43PM

look at the difference between prime and non prime price

https://www.amazon.co.uk/Razer-DeathAdder-Programmable-Best-class/dp/B081QX9V2Y/ref=sr_1_9?dchild=1&keywords=razer&qid=1624300702&smid=A3P5ROKL5A1OLE&sr=8-9

Caranica · 21-06-2021 07:59PM

I just tried customer service again and such a different experience. I'll get a refund of the difference between what I paid for the Kindle and what it should have been, on Thursday. The agent couldn't have been more helpful

steve584 · 21-06-2021 08:14PM

Wanted to get the Echo show 8 and Ring doorbell, on prime day deal for £69.99. Got to checkout and price goes up to £97.71 including tax and promotion. Got on to customer service and was told deal not applicable to ROI customers.

Golfwidow · 21-06-2021 08:16PM

Caranica wrote: »

I just tried customer service again and such a different experience. I'll get a refund of the difference between what I paid for the Kindle and what it should have been, on Thursday. The agent couldn't have been more helpful

Great to know - where did you go on the website to make your complaint please?

Nigel Fairservice · 21-06-2021 08:25PM

The whole thing is annoying. They're advertising Prime Day on Irish TV. Have my eye on something to buy but the tax doesn't seem to be calculating properly.

glic83 · 21-06-2021 08:26PM

steve584 wrote: »

Wanted to get the Echo show 8 and Ring doorbell, on prime day deal for £69.99. Got to checkout and price goes up to £97.71 including tax and promotion. Got on to customer service and was told deal not applicable to ROI customers.

States that it only ships to UK & Ireland, so that's definitely not true

Leftwaffe · 21-06-2021 08:29PM

What a disaster this has been.

eltonyio · 21-06-2021 08:30PM

I argued the case with them for a Fire 10 HD just now - they wrote that if there is an overcharge due to incorrect application of VAT + Import Duty they would refund it (around £28 extra).

She also said that if it turns out the application of incorrect VAT is not overturned, that they would credit me with the incorrect amount as a goodwill anyway. So worst case scenario is that I'd get a voucher for it.

Annoying to have to argue about it though.

Daisy03 · 21-06-2021 08:32PM

I'm onto someone and he keeps telling my how to access the VAT invoice despite me explaining that is not my issue. He is now telling me they dont price match. He hasnt a clue.

paulh266 · 21-06-2021 08:38PM

How are people getting tablets with battery's delivered to Ireland? If you go through address pal you could end up paying both English and Irish vat

andydurnin · 21-06-2021 08:38PM

https://www.amazon.co.uk/gp/aw/d/B08X1QH52Z/ref=ox_sc_act_image_1?smid=A39FSSU0WTOOK8&psc=1

Smart light switches

Works out around €21 with nothing added on. Before prime it was over €31. Good saving if you buy a few

eltonyio · 21-06-2021 08:41PM

eltonyio wrote: »

I argued the case with them for a Fire 10 HD just now - they wrote that if there is an overcharge due to incorrect application of VAT + Import Duty they would refund it (around £28 extra).

She also said that if it turns out the application of incorrect VAT is not overturned, that they would credit me with the incorrect amount as a goodwill anyway. So worst case scenario is that I'd get a voucher for it.

Annoying to have to argue about it though.

Quoted to say, they just emailed me with this:

I wanted to confirm in writing for you that, as we discussed on chat, the order total listed on the order summary page is accurate however if we notice that there's an error in calculating your import fee then an automated refund will be process and for some reason that this doesn't recognised then we'll just go ahead and add a promotional certificate into your account to be apply to your next order that sold by Amazon once the parcel scanned as delivered. You just need to get back to us if this happen and we'll help you further.

steve584 · 21-06-2021 08:44PM

glic83 wrote: »

States that it only ships to UK & Ireland, so that's definitely not true

Didn't make any difference when I mentioned to customer services. She was going on about Brexit etc. As you can see from the screenshot the price for the show 8 on its own is 59.99 on deal. They then take the 20% off the pre deal price of 79.99 and then add 23% as expected. Then give a promotion reduction of 6.67, wherever that came from! No prime deal for us.

CyberGhost · 21-06-2021 08:45PM

ablelocks wrote: »

having german prime will still mean you get the prime day sale price, but you will have to pay shipping fee

Thank you! MicroSDs ordered.

Th3B1tcH · 21-06-2021 08:46PM

I've just gotten off the phone after speaking with a supervisor (got agent to escalate as he hadnt a clue)

They are aware or it and he said go ahead place our orders they are looking into and they will contact anyone (outside UK) who are affected within 5 days even if they dont contact support about the "over charge".

Seems they will send us an email automatedly

Sleeper12 · 21-06-2021 08:48PM

steve584 wrote:

Didn't make any difference when I mentioned to customer services. She was going on about Brexit etc. As you can see from the screenshot the price for the show 8 on its own is 59.99 on deal. They then take the 20% off the pre deal price of 79.99 and then add 23% as expected. Then give a promotion reduction of 6.67, wherever that came from! No prime deal for us.

It's strange. I got prime deals after midnight this morning. I also got 30 percent off a warehouse deal. All the correct discounts & correct vat. Went back for more goods this afternoon and its messed up all of a sudden.

Nicetrustedcup · 21-06-2021 09:00PM

Was looking at ordering a mouse there

Was coming up as 33 pound prime day deal however getting 44.55 pound at checkout

How did you get Amazon to refund the difference ?

NATLOR · 21-06-2021 09:01PM

£7 extra with a £50 top up not account specific (sorry if posted already)

https://www.amazon.co.uk/b/?node=26279482031

BBMcQ · 21-06-2021 09:01PM

I bought a Ring alarm kit about 3 weeks ago (it was an early deal - same price as Prime Day). I argued the import duties. There was £50 import in the end price of £180… this was meant to be £149 according to the lightning deal. Amazon chat told me it was due to Brexit and they would give me a £25 promotional credit off any products supplied and sold by Amazon. I went for the deal as it was still a good discount but there has been no refund coming of the incorrect VAT.

Do not buy a product expecting an import duties refund.

Caranica · 21-06-2021 09:03PM

Golfwidow wrote: »

Great to know - where did you go on the website to make your complaint please?

I was on the app, selected customer care then offers then typed "chat". I was just lucky with who I got. I didn't even have to link the tweet where Amazon said offers apply here. Wasted two hours this morning with two absolute zombies

DevFirst · 21-06-2021 09:03PM

I worked out the math they're using for the error and made comparisons of the listed UK discounts vs the Irish discount in excel. We're not being overcharged by a flat rate, it scales.

UK discount is on the left, effective Irish discount we get at checkout is on the right:
10% off / -7% off (0% off in checkout)
16% off / -1% off (0% off in checkout)
17% off / 0% off
18% off / 1% off
20% off / 3% off
25% off / 8% off
40% off / 23% off
50% off / 33% off
70% off / 52% off

The calculation they're using is so bad that any discount under 17% actually creates a NEGATIVE value (where you'd have to pay more than the regular price). "Thankfully" though it doesn't do this, if the deal discount is 17% or below it just ignores the discount completely and gives it to you at full non deal price at checkout, there's gonna be a ton of older Irish customers like my relatives who don't cop any of this at checkout though. Can't believe they screwed up this bad.

Chopper Dave · 21-06-2021 09:06PM

I was listening to a few Irish podcasts earlier snd Amazon are advertising Prime Day on every single one. Clearly aimed at an Irish audience and clearly wasn’t anticipating the sorts of problems everyone here is having. They also had a full page colour ad in the Irish Times...

SCOOP 64 · 21-06-2021 09:09PM

All my orders go back to full price at checkout, customer service said are aware of problem with Ireland address's with prime day deals.

MovieFest · 21-06-2021 09:15PM

BBMcQ wrote: »

I bought a Ring alarm kit about 3 weeks ago (it was an early deal - same price as Prime Day). I argued the import duties. There was £50 import in the end price of £180… this was meant to be £149 according to the lightning deal. Amazon chat told me it was due to Brexit and they would give me a £25 promotional credit off any products supplied and sold by Amazon. I went for the deal as it was still a good discount but there has been no refund coming of the incorrect VAT.

Do not buy a product expecting an import duties refund.

Would you recommend the Ring alarm kit? Am looking at that Vs the Ajax alarm system.
I notice the version with the camera is not shipping to Ireland, just the version without, is that the one you got? Thanks

Daisy03 · 21-06-2021 09:15PM

I was on chat to around 4 different people today. For some reason they kept leaving the chat after a bit and i had to start again. None of them had any clue!

Amazon Prime Day 2021 - Monday 21st & Tuesday 22nd June

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