Bank of Ireland tablet banking? where is app gone and when will it be updated?

dimma · 09-03-2021 11:16PM #1

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Bank of Ireland: Megan · 10-03-2021 11:04AM

dimma wrote: »

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Hi dimma,

Thanks for getting in touch with us here today on Boards.ie.

We have launched a new app for your tablet. To continue banking on your tablet, please delete the current tablet app and download the new Bank of Ireland app from the Google Playstore.

If you require any help, our mobile app team are available on 0818200362. One of my colleagues will be happy to help.

Many thanks,
Megan

dimma · 10-03-2021 11:39AM

Bank of Ireland: Megan wrote: »

dimma wrote: »

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Hi dimma,

Thanks for getting in touch with us here today on Boards.ie.

We have launched a new app for your tablet. To continue banking on your tablet, please delete the current tablet app and download the new Bank of Ireland app from the Google Playstore.

If you require any help, our mobile app team are available on 0818200362. One of my colleagues will be happy to help.

Many thanks,
Megan

Thats my point...where is the new app in the google playstore?? Its not there as far as I can see...
It is not on the google play store and if it is what is it called???
Do I have to delet old one before I see it in the Google playstore..that does not make sense????
Its not there

Bank of Ireland: Megan · 10-03-2021 12:01PM

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Hi dimma,

Thanks for getting in touch with us here today on Boards.ie.

We have launched a new app for your tablet. To continue banking on your tablet, please delete the current tablet app and download the new Bank of Ireland app from the Google Playstore.

If you require any help, our mobile app team are available on 0818200362. One of my colleagues will be happy to help.

Many thanks,
Megan

Thats my point...where is the new app in the google playstore?? Its not there as far as I can see...
It is not on the google play store and if it is what is it called???
Do I have to delet old one before I see it in the Google playstore..that does not make sense????
Its not there

Thanks for getting back to me.

If you type BOI Mobile into the playstore this should show up for you. Your device will need to have Android version 6 or above to be compatible with the app. You wouldn't need to delete the old app in order to find the new one, it should be available to you through the playstore when you search BOI Mobile.

Many thanks,
Megan

dimma · 10-03-2021 12:19PM

Bank of Ireland: Megan wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Hi dimma,

Thanks for getting in touch with us here today on Boards.ie.

We have launched a new app for your tablet. To continue banking on your tablet, please delete the current tablet app and download the new Bank of Ireland app from the Google Playstore.

If you require any help, our mobile app team are available on 0818200362. One of my colleagues will be happy to help.

Many thanks,
Megan

Thats my point...where is the new app in the google playstore?? Its not there as far as I can see...
It is not on the google play store and if it is what is it called???
Do I have to delet old one before I see it in the Google playstore..that does not make sense????
Its not there

Thanks for getting back to me.

If you type BOI Mobile into the playstore this should show up for you. Your device will need to have Android version 6 or above to be compatible with the app. You wouldn't need to delete the old app in order to find the new one, it should be available to you through the playstore when you search BOI Mobile.

Many thanks,
Megan

Hi ya,,I am running android 8 and its not there at all...pretty ok with tech but your app is not availible for tablets on the app store?
Its on my phone and the app store there but not on the tablet via app store.
Can you please feed this back??? So as far as I can see its availible for mobile phones but not tablet yet...Can anybody else confirm its not on the app store if you are looking on a tablet
BOI reps please feed this back or try finding yourselfs on a tablet

Bank of Ireland: Megan · 10-03-2021 03:30PM

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Hi dimma,

Thanks for getting in touch with us here today on Boards.ie.

We have launched a new app for your tablet. To continue banking on your tablet, please delete the current tablet app and download the new Bank of Ireland app from the Google Playstore.

If you require any help, our mobile app team are available on 0818200362. One of my colleagues will be happy to help.

Many thanks,
Megan

Thats my point...where is the new app in the google playstore?? Its not there as far as I can see...
It is not on the google play store and if it is what is it called???
Do I have to delet old one before I see it in the Google playstore..that does not make sense????
Its not there

Thanks for getting back to me.

If you type BOI Mobile into the playstore this should show up for you. Your device will need to have Android version 6 or above to be compatible with the app. You wouldn't need to delete the old app in order to find the new one, it should be available to you through the playstore when you search BOI Mobile.

Many thanks,
Megan

Hi ya,,I am running android 8 and its not there at all...pretty ok with tech but your app is not availible for tablets on the app store?
Its on my phone and the app store there but not on the tablet via app store.
Can you please feed this back??? So as far as I can see its availible for mobile phones but not tablet yet...Can anybody else confirm its not on the app store if you are looking on a tablet
BOI reps please feed this back or try finding yourselfs on a tablet

Thanks for getting back to me again.

I have double checked this for you and if you type BOI App into the app store, it should be the first app that shows on the list. It is named 'Bank of Ireland Mobile App'. The tablet app is the same as the mobile app.

Let me know if you can locate this.

Many thanks,
Megan

dimma · 10-03-2021 09:47PM

Bank of Ireland: Megan wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Hi dimma,

Thanks for getting in touch with us here today on Boards.ie.

We have launched a new app for your tablet. To continue banking on your tablet, please delete the current tablet app and download the new Bank of Ireland app from the Google Playstore.

If you require any help, our mobile app team are available on 0818200362. One of my colleagues will be happy to help.

Many thanks,
Megan

Thats my point...where is the new app in the google playstore?? Its not there as far as I can see...
It is not on the google play store and if it is what is it called???
Do I have to delet old one before I see it in the Google playstore..that does not make sense????
Its not there

Thanks for getting back to me.

If you type BOI Mobile into the playstore this should show up for you. Your device will need to have Android version 6 or above to be compatible with the app. You wouldn't need to delete the old app in order to find the new one, it should be available to you through the playstore when you search BOI Mobile.

Many thanks,
Megan

Hi ya,,I am running android 8 and its not there at all...pretty ok with tech but your app is not availible for tablets on the app store?
Its on my phone and the app store there but not on the tablet via app store.
Can you please feed this back??? So as far as I can see its availible for mobile phones but not tablet yet...Can anybody else confirm its not on the app store if you are looking on a tablet
BOI reps please feed this back or try finding yourselfs on a tablet

Thanks for getting back to me again.

I have double checked this for you and if you type BOI App into the app store, it should be the first app that shows on the list. It is named 'Bank of Ireland Mobile App'. The tablet app is the same as the mobile app.

Let me know if you can locate this.

Many thanks,
Megan

Hi I have figured out the issue,
Seems even though tablet is version 9 android it is running android "go" software and this has a slight differance in the
google playstore as opposed to full android software. Can you please feedback as to why new tablet mobile app is not on android "go" software as opposed to full android (AIB,TSB etc apps are on Android go software) .
This might be an oversight that needs fixing,,, No other reason why the app should not be in the playstore for Android go...
BTW I have checked every which way and its not there so 100% its due to not being put on Android "go" software.
.please feed back to developers..
Thanks for your time
Thanks for your time.

Bank of Ireland Reps · 26-03-2021 10:44AM

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Hi dimma,

Thanks for getting in touch with us here today on Boards.ie.

We have launched a new app for your tablet. To continue banking on your tablet, please delete the current tablet app and download the new Bank of Ireland app from the Google Playstore.

If you require any help, our mobile app team are available on 0818200362. One of my colleagues will be happy to help.

Many thanks,
Megan

Thats my point...where is the new app in the google playstore?? Its not there as far as I can see...
It is not on the google play store and if it is what is it called???
Do I have to delet old one before I see it in the Google playstore..that does not make sense????
Its not there

Thanks for getting back to me.

If you type BOI Mobile into the playstore this should show up for you. Your device will need to have Android version 6 or above to be compatible with the app. You wouldn't need to delete the old app in order to find the new one, it should be available to you through the playstore when you search BOI Mobile.

Many thanks,
Megan

Hi ya,,I am running android 8 and its not there at all...pretty ok with tech but your app is not availible for tablets on the app store?
Its on my phone and the app store there but not on the tablet via app store.
Can you please feed this back??? So as far as I can see its availible for mobile phones but not tablet yet...Can anybody else confirm its not on the app store if you are looking on a tablet
BOI reps please feed this back or try finding yourselfs on a tablet

Thanks for getting back to me again.

I have double checked this for you and if you type BOI App into the app store, it should be the first app that shows on the list. It is named 'Bank of Ireland Mobile App'. The tablet app is the same as the mobile app.

Let me know if you can locate this.

Many thanks,
Megan

Hi I have figured out the issue,
Seems even though tablet is version 9 android it is running android "go" software and this has a slight differance in the
google playstore as opposed to full android software. Can you please feedback as to why new tablet mobile app is not on android "go" software as opposed to full android (AIB,TSB etc apps are on Android go software) .
This might be an oversight that needs fixing,,, No other reason why the app should not be in the playstore for Android go...
BTW I have checked every which way and its not there so 100% its due to not being put on Android "go" software.
.please feed back to developers..
Thanks for your time
Thanks for your time.

Hi dimma

Apologies for the delay in coming back to you on this.

We've checked internally with our Team and they have advised it should be visible on your device for you.

If you could try these trouble shooting steps and please let us know if this helps.

Open your device's main Settings app.
Tap Apps or Application manager (depending on your device, this may be different).
Tap Google Play Store.
Tap Storage.
Tap CLEAR CACHE > OK.
Tap CLEAR DATA > OK.
Tap the back arrow to go back to the main menu.
Select Downloads or Download Manager.
Tap CLEAR CACHE > OK.
Tap CLEAR DATA > OK.
Relaunch the app.

[*]

Hoping the above helps,

Many thanks
Alison

dimma · 26-03-2021 09:28PM

Bank of Ireland Reps wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Bank of Ireland: Megan wrote: »

dimma wrote: »

Hi, Just was on google playstore and the existing app for BOI tablet banking is gone? I got a email in January stating that tablet banking was going to be updated and you would have to delete existing app etc when its done.... No emails since on tablet banking?
... Very handy to have tablet banking but dont want to delete existing app from my tablet till new app is in google playstore.
BOI reps...Can you give us an update on this and when new app will be released and in Playstore for download. January to March is more than a few weeks as per email sent out?
Thanks for your time.

Hi dimma,

Thanks for getting in touch with us here today on Boards.ie.

We have launched a new app for your tablet. To continue banking on your tablet, please delete the current tablet app and download the new Bank of Ireland app from the Google Playstore.

If you require any help, our mobile app team are available on 0818200362. One of my colleagues will be happy to help.

Many thanks,
Megan

Thats my point...where is the new app in the google playstore?? Its not there as far as I can see...
It is not on the google play store and if it is what is it called???
Do I have to delet old one before I see it in the Google playstore..that does not make sense????
Its not there

Thanks for getting back to me.

If you type BOI Mobile into the playstore this should show up for you. Your device will need to have Android version 6 or above to be compatible with the app. You wouldn't need to delete the old app in order to find the new one, it should be available to you through the playstore when you search BOI Mobile.

Many thanks,
Megan

Hi ya,,I am running android 8 and its not there at all...pretty ok with tech but your app is not availible for tablets on the app store?
Its on my phone and the app store there but not on the tablet via app store.
Can you please feed this back??? So as far as I can see its availible for mobile phones but not tablet yet...Can anybody else confirm its not on the app store if you are looking on a tablet
BOI reps please feed this back or try finding yourselfs on a tablet

Thanks for getting back to me again.

I have double checked this for you and if you type BOI App into the app store, it should be the first app that shows on the list. It is named 'Bank of Ireland Mobile App'. The tablet app is the same as the mobile app.

Let me know if you can locate this.

Many thanks,
Megan

Hi I have figured out the issue,
Seems even though tablet is version 9 android it is running android "go" software and this has a slight differance in the
google playstore as opposed to full android software. Can you please feedback as to why new tablet mobile app is not on android "go" software as opposed to full android (AIB,TSB etc apps are on Android go software) .
This might be an oversight that needs fixing,,, No other reason why the app should not be in the playstore for Android go...
BTW I have checked every which way and its not there so 100% its due to not being put on Android "go" software.
.please feed back to developers..
Thanks for your time
Thanks for your time.

Hi dimma

Apologies for the delay in coming back to you on this.

We've checked internally with our Team and they have advised it should be visible on your device for you.

If you could try these trouble shooting steps and please let us know if this helps.
Open your device's main Settings app.

Tap Apps or Application manager (depending on your device, this may be different).

Tap Google Play Store.

Tap Storage.

Tap CLEAR CACHE > OK.

Tap CLEAR DATA > OK.

Tap the back arrow to go back to the main menu.

Select Downloads or Download Manager.

Tap CLEAR CACHE > OK.

Tap CLEAR DATA > OK.

Relaunch the app.

[*]

Hoping the above helps,

Many thanks
Alison

[*]
Hi Alison, Thank ou for the mail. Tried the above and it made no differance. The app is not availible for some reason in the app store on Android OREO 8.1 google playstore............
Can you feed this back to the developers please. Thanks for your continued help and hope to hear next move. Really dont want to have to buy another tablet just to get a banking app....as stated, AIB etc are there but not the BOI mobile app?????

Bank of Ireland: Richard F · 27-03-2021 09:30AM

dimma wrote: »

[*]Hi Alison, Thank ou for the mail. Tried the above and it made no differance. The app is not availible for some reason in the app store on Android OREO 8.1 google playstore............
Can you feed this back to the developers please. Thanks for your continued help and hope to hear next move. Really dont want to have to buy another tablet just to get a banking app....as stated, AIB etc are there but not the BOI mobile app?????

[*]
Thanks for getting back to us on this Dimma,

We have responded to your PM in relation to this and will absolutely sahre this with the development team.

Thanks,
Richard

gebbel · 08-04-2021 08:38AM

Hello, rather than starting a new thread will piggyback on this. Have an iPad, downloaded the new app and deleted the old. Only issue is can’t get it to rotate in landscape mode...which means the way I use the tablet I’m looking at the screen sideways. Am I missing something simple? Thanks

Bank of Ireland: Megan · 08-04-2021 09:36AM

gebbel wrote: »

Hello, rather than starting a new thread will piggyback on this. Have an iPad, downloaded the new app and deleted the old. Only issue is can’t get it to rotate in landscape mode...which means the way I use the tablet I’m looking at the screen sideways. Am I missing something simple? Thanks

Hi Gebbel,

Thanks for getting in touch with us here on Boards.ie.

At the moment, the tablet app is only available in portrait mode. We will continue to work with customers to add features that they want the most to the mobile/tablet apps

We appreciate you taking the time to pass on your feedback about this and I will be sure to share this with the relevant team.

Have a lovely day and take care.

Many thanks,
Megan

Sobriain · 18-05-2021 04:12PM

Landscape mode not available in ios version either.
I use a physically attached keyboard on my Ipad.
App is of no use unless it rotates to landscape mode.
Not impressed.

Bank of Ireland: Eve · 18-05-2021 04:20PM

Sobriain wrote: »

Landscape mode not available in ios version either.
I use a physically attached keyboard on my Ipad.
App is of no use unless it rotates to landscape mode.
Not impressed.

Hi Sobriain, thanks for your post here on Boards.ie.

We're very sorry to hear that you feel this way.

We really appreciate you sharing your feedback on this with us here. Please be assured that we will pass it along to the relevant team.

If you have any further queries please feel free to get back in touch with us here, we'll certainly do our best to help.

Thanks, Eve

Bank of Ireland tablet banking? where is app gone and when will it be updated?

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