Peruffo Cicli

Just to update this in case anyone else is considering using them. I looked into them more and more and was happy enough to go with them. ordered the frameset and bars at a huge discount. Communication was very good, they replied quickly to all my emails and knew their stuff. Had to wait on a part to come in but once it was posted it was very quick. Arrived yesterday after being posted last Wednesday.

Few things, I'm not sure how much they sell online, and it can make it seem a little dodgy. The whole sale was done through email and I was sent a one use link from them to pay for the frameset and bars. Delivery was expensive, much more than used to when ordering from Germany and rest of Europe. But even with this cost included it was about 30% cheaper than buying most other places.

Once the frame was ordered and paid for they went a little quiet and didn't reply as quickly as before, they do seem to be very busy at the moment but it does put some doubt in your mind. Frame arrived and is perfect. Only 2 small things, there was no spacers included with it and no thru axles. Not the end of the world but little annoyances. I've contacted them to see what happened with these so will see how good they are when something doesn't go quite right.

Bit overall I'd be very happy with the service and the price.

It's a bit strange alright, not huge amount of info on the site. Sent them an email with size, colour and model I wanted. They got back to me and it was about 30% cheaper than here and most other places. Thought it might be too good to be true so asked about some of their other prices. Lot seemed very similar to normal retail price and components were the same, maybe I got lucky with frame size and colour. Seems to be good pricing on sworks at the moment with them but Colnago seemed near same as here.

It's a strange situation alright when your used to buying from bike24 and places like that. I'm not sure how set up they are really for online stuff and might only be looking at moving more into that market. Service is very good though and they knew their stuff. I needed a different seatpost and most places didn't know you could get one with the different set back, they responded within 30 mins with few different options and let me know the lead time from pinarello for one.

Got onto them today as there was no spacers with the frame when it arrived. Again within 30 mins they replied, sent them a picture of what was in the box delivered and it's all been sorted, they apologised for the mistake and are posting out the spacers to me today.

Frameset has been registered on pinarello, they take a lot of info, serial number, shop you purchased from, size, model, some other details too. They then get back to you to confirm the warranty and crash replacement has been extended and also that it's a legit frame. I had checked with them before and they are a named supplier on the pinarello website and pinarello said there was no issues with them.