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Warranty service

  • 19-03-2021 01:42PM
    #1
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭


    Can anyone point me in the right direction, I seen it a while back you can keep the warrenty once genuine parts are used. Main dealer is disputing this. Car went in for a warranty fix on the reverse camera but they are trying to get a service out of me. Its due one soon alright.
    I said i have a mechanic to do it genuine parts etc they said nop e doesn't work like that.


Comments

  • #2
    Seth Brundle
    Moderators, Politics Moderators Posts: 42,830 Mod ✭✭✭✭Seth Brundle


    Was it a new or used car?
    What does your warranty documentation say?


  • #3
    RandomViewer
    Registered Users, Registered Users 2 Posts: 6,191 ✭✭✭RandomViewer


    spider_pig wrote: »
    Can anyone point me in the right direction, I seen it a while back you can keep the warrenty once genuine parts are used. Main dealer is disputing this. Car went in for a warranty fix on the reverse camera but they are trying to get a service out of me. Its due one soon alright.
    I said i have a mechanic to do it genuine parts etc they said nop e doesn't work like that.

    Basically if you want to keep the warranty it has to be serviced by the dealer network,


  • #4
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    Seth Brundle wrote: »
    Was it a new or used car?
    What does your warranty documentation say?

    It's a new car bought 2017 I'll have to check that they have it at the moment


  • #5
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    RandomViewer wrote: »
    Basically if you want to keep the warranty it has to be serviced by the dealer network,


    But under eu rules that was done away with, I found something on it

    https://www.irishtimes.com/life-and-style/motors/servicing-it-s-your-choice-1.1157738


  • #6
    cml387
    Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭cml387


    Dealer service history can be useful in the event of the problem. After the warranty was out for a month I had an EGR failure. Skoda fixed it as goodwill. Not sure I'd have had that outcome if it'd not had it dealer serviced. This was Skoda.


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  • #7
    kirving
    Registered Users, Registered Users 2 Posts: 6,272 ✭✭✭kirving


    If the car is still in warranty, just bring it to the main dealer. You don't want to be arguing the toss when something expensive breaks in warranty. It's then up to you to prove that the third part followed every single procedure to the letter.


  • #8
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,010 Mod ✭✭✭✭Hellrazer


    spider_pig wrote: »
    It's a new car bought 2017 I'll have to check that they have it at the moment

    What car is it?

    If its a 17 it would be more than likely out of warranty with all but a few makes. Usually the Korean ones.


  • #9
    Joe4321
    Banned (with Prison Access) Posts: 158 ✭✭Joe4321


    @cml387, Totally agree, main dealers look favourably on it if your car has been serviced with them but saying that not sure if they would cover anything more than 6months out of warranty, as for getting your car serviced you can go anywhere to do that, and they should cover your car once it's in warranty, but will not cover it even one day out of warranty.


  • #10
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,010 Mod ✭✭✭✭Hellrazer


    Problem with Indys is that a manufacturer can claim they did something wrong, missed a software update etc

    The onus is on the person that decided to get it service outside the network to prove that it was done correctly ect.

    A manufacturer can refuse warranty if they feel it wasn't done right.

    Goodwill is another issue - if you've spent a few hundred servicing your car with me over the years and it falls outside warranty then Ill do my best to get it for you as a goodwill gesture.

    However if its never been near me and you demand (usually that's what these people do) a warranty replacement then I wont do anything for you.


  • #11
    RandomViewer
    Registered Users, Registered Users 2 Posts: 6,191 ✭✭✭RandomViewer


    spider_pig wrote: »
    But under eu rules that was done away with, I found something on it

    https://www.irishtimes.com/life-and-style/motors/servicing-it-s-your-choice-1.1157738

    They could argue that whoever is maintaining your car should be responsible for the warranty


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  • #12
    cml387
    Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭cml387


    The other thing is that if you are unhappy with a dealer service there is a ladder of escalation available (in theory).

    That being said I know some independents who are better than the dealership (hi George!).


  • #13
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 86,096 ✭✭✭✭Atlantic Dawn
    GDY151


    2 years is minimum EU warranty when using original parts, after that it's at the dealers discretion.


  • #14
    mickdw
    Registered Users, Registered Users 2 Posts: 23,887 ✭✭✭✭mickdw


    You can go anywhere with your car for servicing and maintain the basic 2 or 3 year warranty - whatever is the Eu requirement. What you are into now is the extended warranty from the likes of kia and seeing as you say its an issue with rear camera, there is a fair chance its a kia you have.
    To maintain the extended warranty, you have to meet their terms and i think that means an annual inspection at the dealer.


  • #15
    RandomViewer
    Registered Users, Registered Users 2 Posts: 6,191 ✭✭✭RandomViewer


    cml387 wrote: »
    The other thing is that if you are unhappy with a dealer service there is a ladder of escalation available (in theory).

    That being said I know some independents who are better than the dealership (hi George!).

    Depending on the make its probably best to get it serviced for the first few years with the dealer, also looks good when trading in


  • #16
    Toyotafanboi
    Registered Users, Registered Users 2 Posts: 12,917 ✭✭✭✭Toyotafanboi


    Hellrazer wrote: »
    Problem with Indys is that a manufacturer can claim they did something wrong, missed a software update etc

    The onus is on the person that decided to get it service outside the network to prove that it was done correctly ect.

    A manufacturer can refuse warranty if they feel it wasn't done right.

    That's exactly it.

    People can state block exemption all they want and you can absolutely take your car anywhwhere you want to be serviced and maintain your warranty but the onus is on the owner to prove it was done right, not the manufacturer to prove it was done wrong.

    If something has failed that is directly related to servicing and you have a non main dealer history, it's dodgy territory, generally.

    That being said, a reverse camera isn'r a servicable component so service history shouldn't come into this. The worst that can happen in this case is you will be a low priority for the dealer.

    You definitely do not need to buy a service to get the camera done.


  • #17
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    Hellrazer wrote: »
    What car is it?

    If its a 17 it would be more than likely out of warranty with all but a few makes. Usually the Korean ones.

    It's a hyundai, the only thing wrong is like the reverse camera has fogged up with condensation


  • #18
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    Toyotafanboi wrote: »
    That's exactly it.



    You definitely do not need to buy a service to get the camera done.

    I know that, it was just the way he was being very pushy on it. The price they charge is through the roof for a service, iv always got it done there but it's just way too expensive


  • #19
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    mickdw wrote: »
    You can go anywhere with your car for servicing and maintain the basic 2 or 3 year warranty - whatever is the Eu requirement. What you are into now is the extended warranty from the likes of kia and seeing as you say its an issue with rear camera, there is a fair chance its a kia you have.
    To maintain the extended warranty, you have to meet their terms and i think that means an annual inspection at the dealer.


    Close its a hyundai, that makes more sense about the extended warrenty


  • #20
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,010 Mod ✭✭✭✭Hellrazer


    spider_pig wrote: »
    Close its a hyundai, that makes more sense about the extended warrenty

    Its not an extended warranty with Hyundai.
    https://www.hyundai.ie/hyundai-faqs
    Do customers have to get their cars serviced at Hyundai dealers?




    Part of the warranty conditions is that the Customer has the car serviced and repaired by the standards set by Hyundai. The authorised Hyundai Dealer network is the best place to carry out such work.



    It is not possible for warranty work to be carried out by a non-Hyundai Authorised Repairer. Vehicles must be serviced in accordance with specified service schedules as issued by Hyundai and parts of an equivalent quality must be used. If a fault occurs as a result of servicing at a non-Hyundai Authorised Repairer, this may invalidate the warranty of the failed part.


  • #21
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    Hellrazer wrote: »
    Its not an extended warranty with Hyundai.
    https://www.hyundai.ie/hyundai-faqs

    Does that not go against the eu rule


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  • #22
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,010 Mod ✭✭✭✭Hellrazer


    spider_pig wrote: »
    Does that not go against the eu rule

    Which part of it?


    The y are following the EU rules
    Vehicles must be serviced in accordance with specified service schedules as issued by Hyundai and parts of an equivalent quality must be used


    That's all you have to prove.Theres also nothing in the terms and conditions that it needs a yearly inspection to uphold the warranty.

    Toyotafanboi is correct in saying that a rear camera isn't affected by lack of servicing.
    If a fault occurs as a result of servicing at a non-Hyundai Authorised Repairer, this may invalidate the warranty of the failed part.

    In your case as far as Im concerened they cant insist on a service.And for transparency I worked in a Hyundai dealer for 10+ years and this would to me be a straight forward warranty claim with no insistence on having a service done.


  • #23
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    Hellrazer wrote: »
    Which part of it?


    The y are following the EU rules




    That's all you have to prove.Theres also nothing in the terms and conditions that it needs a yearly inspection to uphold the warranty.

    Toyotafanboi is correct in saying that a rear camera isn't affected by lack of servicing.



    In your case as far as Im concerened they cant insist on a service.And for transparency I worked in a Hyundai dealer for 10+ years and this would to me be a straight forward warranty claim with no insistence on having a service done.

    Ah i miss understood it, its the part itself will not have warrenty but it doesn't effect the warrenty on anything else is that it?
    I told him its in for the camera I'll sort the service out later my self, he just kept pushing on me its here now were booked out for months etc you need it done here to keep warranty, said only hyundai will keep the warrenty.
    I can get it done cheaper with the same parts else where by a mechanic I know, I haven't the sort of money they charge having been off work for so long.


  • #24
    pippip
    Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    Where have you been getting it serviced since 2017?


  • #25
    Hellrazer
    Moderators, Arts Moderators, Recreation & Hobbies Moderators Posts: 11,010 Mod ✭✭✭✭Hellrazer


    spider_pig wrote: »
    Ah i miss understood it, its the part itself will not have warrenty but it doesn't effect the warrenty on anything else is that it?

    So say you got it serviced in Indy and he used the wrong oil filter and the engine failed- you`d have no warranty.

    Since this is a camera and not a servicing related issue then the fact of where you got it serviced doesn't matter.

    I told him its in for the camera I'll sort the service out later my self, he just kept pushing on me its here now were booked out for months etc you need it done here to keep warranty, said only hyundai will keep the warrenty.

    That's being a bit too pushy.
    I can get it done cheaper with the same parts else where by a mechanic I know, I haven't the sort of money they charge having been off work for so long.


    That's up to you and they cant force you to get a service.


  • #26
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    Hellrazer wrote: »
    So say you got it serviced in Indy and he used the wrong oil filter and the engine failed- you`d have no warranty.

    Since this is a camera and not a servicing related issue then the fact of where you got it serviced doesn't matter.




    That's being a bit too pushy.




    That's up to you and they cant force you to get a service.

    The last service I got was just under €500 for a basic service in Dublin, I had it serviced in louth at one stage same servjce main dealer for nearly half the price.
    I've always had it done in the main dealer, but I'm not fussed anymore. I found Dublin dealers charged more for some reason.
    I've no intention of trading in or selling it so I'm happy to get genuine parts fitted else where cheaper.


  • #27
    spider_pig
    Registered Users, Registered Users 2 Posts: 1,322 ✭✭✭spider_pig


    pippip wrote: »
    Where have you been getting it serviced since 2017?

    Always the main dealer but I can't afford it now after covid having me out of work, I've also no intention to get rid anytime soon so getting someone else to put their parts in works for me.
    The camera had been broke for ages and a mechanic told me to bring it into them it should be covered and it actually was


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