Account hacked

Redo91 · 2021-02-07 10:51:17

Hi all, I woke up this morning to emails saying the wallet on my PlayStation had been topped and there were four transactions of €25 each. There was another email saying the email address on my account had been changed. None of this was me. I contacted my bank to cancel my care straight away. It’s just the €100 that went…

07-02-2021 11:51AM

#1

Redo91

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Join Date: March 2014

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Hi all,

I woke up this morning to emails saying the wallet on my PlayStation had been topped and there were four transactions of €25 each. There was another email saying the email address on my account had been changed. None of this was me. I contacted my bank to cancel my care straight away. It’s just the €100 that went out in the end.

I tried contacting Sony to report the fraud, get my email changed so I can access my account, and look for a refund. I was only able to talk to a robot and they said they won’t have actual operators available until Monday. Surely there is some number I can call on a Sunday?

Any advice would be greatly appreciated. This has never happened to me before so I’m fairly stressed over it.

Thanks

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Comments

#2 09-02-2021 08:57AM

[Deleted User]
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Always always have 2 factor authentication activated for any service you use in case you hadn't been using it.

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