SAMSUNG UE43TU7100KXXU Smart tv is dumb

redarmyblues · 20-11-2020 09:40PM #1

I recently had one of these delivered and I am having issues. It can take up to 20 attempts to cast my W10 laptop to the TV and the laptop needs to be rebooted nearly as many times, if the attempt does nor cause the laptop to freeze I get a message saying the attempt to connect failed, please try a mobile device which infuriates me further because my phone has never been able to mirror to the TV. I have installed Smart-things and I can use the smartview remote on my phone to turn the TV off or adjust the volume, there is no option that I can see to mirror to TV. Any ideas? I emailed Samsung and the mail bouned back as undeliverable.

Richersounds.ie: DavidS · 21-11-2020 11:18AM

redarmyblues wrote: »

I recently had one of these delivered and I am having issues. It can take up to 20 attempts to cast my W10 laptop to the TV and the laptop needs to be rebooted nearly as many times, if the attempt does nor cause the laptop to freeze I get a message saying the attempt to connect failed, please try a mobile device which infuriates me further because my phone has never been able to mirror to the TV. I have installed Smart-things and I can use the smartview remote on my phone to turn the TV off or adjust the volume, there is no option that I can see to mirror to TV. Any ideas? I emailed Samsung and the mail bouned back as undeliverable.

Hi redarmyblues,

The only thing I can think of trying would be a factory reset and a software update.

If you get nowhere with that let me know and I can see if I can get a direct number for you for Samsung!

Let me know what you think!

Kind regards

David

Skill Magill · 21-11-2020 11:24AM

Win 10, go to settings, display, multiple displays, connect to wireless display - if you're on the same network the laptop should see the tv.
You'll see aprompt on the telly to allow connection and connect.
Are you doing it that way? Works on my samsung smart tv

Richersounds.ie: DavidS · 21-11-2020 12:17PM

Skill Magill wrote: »

Win 10, go to settings, display, multiple displays, connect to wireless display - if you're on the same network the laptop should see the tv.
You'll see aprompt on the telly to allow connection and connect.
Are you doing it that way? Works on my samsung smart tv

Thanks for that Skill Magill.

redarmyblues · 23-11-2020 03:48PM

Skill Magill wrote: »

Win 10, go to settings, display, multiple displays, connect to wireless display - if you're on the same network the laptop should see the tv.
You'll see aprompt on the telly to allow connection and connect.
Are you doing it that way? Works on my samsung smart tv

My laptop can see the TV and can connect to it occasionally but most of the time it doesn't.

redarmyblues · 23-11-2020 03:57PM

Richersounds.ie: DavidS wrote: »

redarmyblues wrote: »

I recently had one of these delivered and I am having issues. It can take up to 20 attempts to cast my W10 laptop to the TV and the laptop needs to be rebooted nearly as many times, if the attempt does nor cause the laptop to freeze I get a message saying the attempt to connect failed, please try a mobile device which infuriates me further because my phone has never been able to mirror to the TV. I have installed Smart-things and I can use the smartview remote on my phone to turn the TV off or adjust the volume, there is no option that I can see to mirror to TV. Any ideas? I emailed Samsung and the mail bouned back as undeliverable.

Hi redarmyblues,

The only thing I can think of trying would be a factory reset and a software update.

If you get nowhere with that let me know and I can see if I can get a direct number for you for Samsung!

Let me know what you think!

Kind regards

David

How do I do a reset and update?

Richersounds.ie: Kenny · 23-11-2020 04:31PM

redarmyblues wrote: »

Richersounds.ie: DavidS wrote: »

redarmyblues wrote: »

I recently had one of these delivered and I am having issues. It can take up to 20 attempts to cast my W10 laptop to the TV and the laptop needs to be rebooted nearly as many times, if the attempt does nor cause the laptop to freeze I get a message saying the attempt to connect failed, please try a mobile device which infuriates me further because my phone has never been able to mirror to the TV. I have installed Smart-things and I can use the smartview remote on my phone to turn the TV off or adjust the volume, there is no option that I can see to mirror to TV. Any ideas? I emailed Samsung and the mail bouned back as undeliverable.

Hi redarmyblues,

The only thing I can think of trying would be a factory reset and a software update.

If you get nowhere with that let me know and I can see if I can get a direct number for you for Samsung!

Let me know what you think!

Kind regards

David

How do I do a reset and update?

Hi Redarmyblues.

You will need to go into the menu setting on the TV to preform a factory reset.

It should be the following:

Step 1: open the menu. Press the menu button on the remote. ...
Step 2: open Support. ...
Step 3: open Self Diagnosis. ...
Step 4: select Reset. ...
Step 5: if needed, enter your PIN code. ...
Step 6: confirm the reset.

[*]

[font=arial, sans-serif]Once you have done the reset and then set the TV back up it might do the update automatically.[/font]
[font=arial, sans-serif]You can check it on the latest update by then going to the fir[/font][font=arial, sans-serif]mware update tab in the menu and selecting it. If it up to date it will tell you.[/font]

[font=arial, sans-serif]I hope this is of help.[/font]

[font=arial, sans-serif]Any questions please let me know.[/font]

redarmyblues · 03-12-2020 12:16PM

Richersounds.ie: Kenny wrote: »

redarmyblues wrote: »

Richersounds.ie: DavidS wrote: »

redarmyblues wrote: »

I recently had one of these delivered and I am having issues. It can take up to 20 attempts to cast my W10 laptop to the TV and the laptop needs to be rebooted nearly as many times, if the attempt does nor cause the laptop to freeze I get a message saying the attempt to connect failed, please try a mobile device which infuriates me further because my phone has never been able to mirror to the TV. I have installed Smart-things and I can use the smartview remote on my phone to turn the TV off or adjust the volume, there is no option that I can see to mirror to TV. Any ideas? I emailed Samsung and the mail bouned back as undeliverable.

Hi redarmyblues,

The only thing I can think of trying would be a factory reset and a software update.

If you get nowhere with that let me know and I can see if I can get a direct number for you for Samsung!

Let me know what you think!

Kind regards

David

How do I do a reset and update?

Hi Redarmyblues.

You will need to go into the menu setting on the TV to preform a factory reset.

It should be the following:
Step 1: open the menu. Press the menu button on the remote. ...

Step 2: open Support. ...

Step 3: open Self Diagnosis. ...

Step 4: select Reset. ...

Step 5: if needed, enter your PIN code. ...

Step 6: confirm the reset.

[*]

[font=arial, sans-serif]Once you have done the reset and then set the TV back up it might do the update automatically.[/font]
[font=arial, sans-serif]You can check it on the latest update by then going to the fir[/font][font=arial, sans-serif]mware update tab in the menu and selecting it. If it up to date it will tell you.[/font]

[font=arial, sans-serif]I hope this is of help.[/font]

[font=arial, sans-serif]Any questions please let me know.[/font]

[*]
I have done the factory reset and checked for a software update and now I cannot detect the TV at all with my laptop when I try to use the TV as a monitor, it will detect the TV and play audio through it but I cannot cast to the TV from my laptop or my phone either for that matter. If the issue can not be resolved can I return this TV, please? The ability to cast was fundamental to my requirements when I was picking a TV,

Richersounds.ie: Kenny · 03-12-2020 12:28PM

redarmyblues wrote: »

Richersounds.ie: Kenny wrote: »

redarmyblues wrote: »

Richersounds.ie: DavidS wrote: »

redarmyblues wrote: »

I recently had one of these delivered and I am having issues. It can take up to 20 attempts to cast my W10 laptop to the TV and the laptop needs to be rebooted nearly as many times, if the attempt does nor cause the laptop to freeze I get a message saying the attempt to connect failed, please try a mobile device which infuriates me further because my phone has never been able to mirror to the TV. I have installed Smart-things and I can use the smartview remote on my phone to turn the TV off or adjust the volume, there is no option that I can see to mirror to TV. Any ideas? I emailed Samsung and the mail bouned back as undeliverable.

Hi redarmyblues,

The only thing I can think of trying would be a factory reset and a software update.

If you get nowhere with that let me know and I can see if I can get a direct number for you for Samsung!

Let me know what you think!

Kind regards

David

How do I do a reset and update?

Hi Redarmyblues.

You will need to go into the menu setting on the TV to preform a factory reset.

It should be the following:
Step 1: open the menu. Press the menu button on the remote. ...

Step 2: open Support. ...

Step 3: open Self Diagnosis. ...

Step 4: select Reset. ...

Step 5: if needed, enter your PIN code. ...

Step 6: confirm the reset.

[*]

[font=arial, sans-serif]Once you have done the reset and then set the TV back up it might do the update automatically.[/font]
[font=arial, sans-serif]You can check it on the latest update by then going to the fir[/font][font=arial, sans-serif]mware update tab in the menu and selecting it. If it up to date it will tell you.[/font]

[font=arial, sans-serif]I hope this is of help.[/font]

[font=arial, sans-serif]Any questions please let me know.[/font]

[*]
I have done the factory reset and checked for a software update and now I cannot detect the TV at all with my laptop when I try to use the TV as a monitor, it will detect the TV and play audio through it but I cannot cast to the TV from my laptop or my phone either for that matter. If the issue can not be resolved can I return this TV, please? The ability to cast was fundamental to my requirements when I was picking a TV,

[*]
Hi Redarmyblues.

It does seem like there is an issue as it should be really straight forward to cast unless there is an issue with your network or internet speeds.

If you have the original packaging then please rebox it and include all the accessories that came with it. (Failure to include all accessories, remotes, screws etc can lead to a delay in any refund.)
We can then get our courier to call and collect it from you.

As the 43TU7100 is currently out of stock I would not have a replacement to offer but a refund woudl be no issue.

Let me know your thoughts.

redarmyblues · 03-12-2020 03:16PM

Hi Kenny thanks for your prompt reply, I have fibre and my network is functioning fine so its not an infrastructure problem. Luckily I kept the box and hopefully, I can get it packed up tomorrow. This is a pity because I really liked the TV, I am shopping with you for over 20 years and haven't been let down yet, great service always.

jhud · 03-12-2020 03:24PM

Hi redarmyblues

Can I ask if you have rebooted your broadband router have worked in IT infrastructure for over 12 years and I have got people with strange issues fixed with a simple reboot of the network router even though everything else works on the the network perfect and the one device giving issues.

Hope its just as simple as this.

Thanks
John

Richersounds.ie: Kenny · 03-12-2020 04:15PM

redarmyblues wrote: »

Hi Kenny thanks for your prompt reply, I have fibre and my network is functioning fine so its not an infrastructure problem. Luckily I kept the box and hopefully, I can get it packed up tomorrow. This is a pity because I really liked the TV, I am shopping with you for over 20 years and haven't been let down yet, great service always.

Hey Redarmyblues.

Let me know when its packaged up and I can arrange the collection.

If you want I can place another order for one for you and once stock arrives ship a new one out to you.
Finger crossed a shipment is due week starting the 7th.

Of course a full refund is also an option.

redarmyblues · 10-12-2020 04:03PM

Richersounds.ie: Kenny wrote: »

redarmyblues wrote: »

Hi Kenny thanks for your prompt reply, I have fibre and my network is functioning fine so its not an infrastructure problem. Luckily I kept the box and hopefully, I can get it packed up tomorrow. This is a pity because I really liked the TV, I am shopping with you for over 20 years and haven't been let down yet, great service always.

Hey Redarmyblues.

Let me know when its packaged up and I can arrange the collection.

If you want I can place another order for one for you and once stock arrives ship a new one out to you.
Finger crossed a shipment is due week starting the 7th.

Of course a full refund is also an option.

Hi Kenny,

I am going to pack it up tomorrow, when can you collect it? I don't fancy another Samsung and would prefer the refund please though I will check those what other TVs you have in stock.

redarmyblues · 10-12-2020 04:05PM

jhud wrote: »

Hi redarmyblues

Can I ask if you have rebooted your broadband router have worked in IT infrastructure for over 12 years and I have got people with strange issues fixed with a simple reboot of the network router even though everything else works on the the network perfect and the one device giving issues.

Hope its just as simple as this.

Thanks
John

Ya rebooted the router a number of times recently due to an issue with my BB provider, the problem I have is a Bluetooth one and only casting video to the TV.

Richersounds.ie: DavidS · 10-12-2020 04:29PM

redarmyblues wrote: »

jhud wrote: »

Hi redarmyblues

Can I ask if you have rebooted your broadband router have worked in IT infrastructure for over 12 years and I have got people with strange issues fixed with a simple reboot of the network router even though everything else works on the the network perfect and the one device giving issues.

Hope its just as simple as this.

Thanks
John

Ya rebooted the router a number of times recently due to an issue with my BB provider, the problem I have is a Bluetooth one and only casting video to the TV.

Hi jhud,

let me know what date suits you for a collection and I can arrange it for you.

were you able to speak with Samsung to see if they had a fix for it or know if it was a known fault?

Can you also send me a photo of the TV in it's packaging with all parts and accessories as we can't accept a TV back if it is missing any of the packaging/accessories.

Kind regards

David

redarmyblues · 05-02-2021 11:07AM

Richersounds.ie: DavidS wrote: »

redarmyblues wrote: »

jhud wrote: »

Hi redarmyblues

Can I ask if you have rebooted your broadband router have worked in IT infrastructure for over 12 years and I have got people with strange issues fixed with a simple reboot of the network router even though everything else works on the the network perfect and the one device giving issues.

Hope its just as simple as this.

Thanks
John

Ya rebooted the router a number of times recently due to an issue with my BB provider, the problem I have is a Bluetooth one and only casting video to the TV.

Hi jhud,

let me know what date suits you for a collection and I can arrange it for you.

were you able to speak with Samsung to see if they had a fix for it or know if it was a known fault?

Can you also send me a photo of the TV in it's packaging with all parts and accessories as we can't accept a TV back if it is missing any of the packaging/accessories.

Kind regards

David

I have all the parts and packaging, but please note I am returning the TV because it is faulty. I will forward the photosw when I get home.

Richersounds.ie: DavidS · 05-02-2021 11:56AM

redarmyblues wrote: »

Richersounds.ie: DavidS wrote: »

redarmyblues wrote: »

jhud wrote: »

Hi redarmyblues

Can I ask if you have rebooted your broadband router have worked in IT infrastructure for over 12 years and I have got people with strange issues fixed with a simple reboot of the network router even though everything else works on the the network perfect and the one device giving issues.

Hope its just as simple as this.

Thanks
John

Ya rebooted the router a number of times recently due to an issue with my BB provider, the problem I have is a Bluetooth one and only casting video to the TV.

Hi jhud,

let me know what date suits you for a collection and I can arrange it for you.

were you able to speak with Samsung to see if they had a fix for it or know if it was a known fault?

Can you also send me a photo of the TV in it's packaging with all parts and accessories as we can't accept a TV back if it is missing any of the packaging/accessories.

Kind regards

David

I have all the parts and packaging, but please note I am returning the TV because it is faulty. I will forward the photosw when I get home.

Hi jhud,

Thanks for that, we require the photos to make sure the TV is packaged well for shipping and also to ensure that it is complete as we are unable to accept it back damaged or missing parts.

Let me know if you have any further queries!

Kind regards

David

SAMSUNG UE43TU7100KXXU Smart tv is dumb

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